Service Technician Level 1

Location : Courtenay, BC

Opportunity at Microserve

About Microserve

At Microserve, we are an industry leader in providing technology solutions to public and private sector clients across Western Canada. Headquartered in Burnaby, BC, with offices in Victoria, Calgary, and Edmonton, we employ over 550 staff, and are one of the largest technology solutions providers, recognized our ability to deliver and innovate to meet the changing needs of our clients.

Position Summary

We are looking for a Service Technician in Courtney, BC. The Service Technician is a professional who responds to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computers.

This role will take care of the regular and routine repairs including replacements.

Providing service and client support during field visits or dispatches. Managing all on-site installation, repair, maintenance, and test tasks. Diagnosing errors or technical problems and determining proper solutions.

The Service Technician should be well-versed with the functionality to explain the equipment operation better to the client. The technician will have to directly interact with the clients before the site visit. This will help the professional to ensure corrective measures are taken to rectify it. They should maintain a positive relationship with the clients.

Role and Responsibilities :

• The Service Technician will be required to respond to onsite service calls for various clients. Duties include desk side and onsite troubleshooting of computer and printer problems, add / move / changes and installation of new systems.
• Maintains, deploys, analyzes, troubleshoots, and repairs hardware and related peripherals for Desktops and Laptops.
• Documents, maintains, upgrades, or replaces hardware and software systems.
• Perform diagnostic repairs and preventative maintenance on computer systems for our clients in the local area
• Identify, analyze and document discrepancies and ensure that appropriate adjustments are made
• Review existing IT systems and internal processes
• Implement IT systems
• Identify areas for improvement within IT infrastructures
• Maintain quality assurance for the improvement of existing systems
• Required to repair PC / Workstation and laptops
• Delivery of technical services to end users, specifically in desktops and laptops
• Trains and consults end users on workstations, laptops, printer functions and other computer hardware and related peripherals as required
• Able to re-Image the workstation on client site.
• Record-keeping and asset management
• Configuring and reloading of Operating Systems (OS)
• Effective and timely use of call management and reporting tools
• Travel to and from different client sites to pick up / drop off client hardware and provide various on-site services as required
• Maintaining a high level of customer satisfaction through clear spoken and written communication

Qualifications and Educational Requirements :

Other Requirements :

Corporate Responsibilities

Employees will understand, meet and live our core values.

We Are Customer Driven, Openness, Flexibility, We Sweep Floors, We Are Not Stuffy

What do you get?

Compensation : In accordance with the BC Pay Transparency Act the range for this role for BC residents is $21.00 to $27.00 hourly. Please note, while the pay range of the role is listed here, this position’s salary is non-negotiable based on geographical market. Your exact salary is determined based on a combination of your relevant experience, skill, competencies, and internal pay equity. If you feel like this role is your dream job and have questions about compensation and benefits, please get in touch with us as we are always happy to discuss further. At Microserve we believe that compensation conversations should always be ongoing.

Microserve is committed to a diverse and inclusive workplace. We are an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, or other legally protected status. If you would like to request an accommodation, please notify the Recruiter.