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Customer advocate Jobs in North York, ON

Last updated: 19 hours ago
  • Promoted
Bilingual Customer Analyst - 2658

Bilingual Customer Analyst - 2658

Randstad CanadaMarkham, Ontario, CA
Temporary
Quick Apply
Do you have excellent communication, customer service, and problem-solving skills? Are you eager to gain some experience in the insurance industry? If so we have the role for you!.We are currently ...Show moreLast updated: 30+ days ago
Customer Solutions Specialist

Customer Solutions Specialist

Outreach ManagementMarkham, ON, CA
Full-time
Quick Apply
Do you enjoy working with people? Are you looking for an opportunity to challenge yourself and learn new skills? If you answered yes to these questions then you may just be the person our firm is l...Show moreLast updated: 6 days ago
Customer Commitment Specialist

Customer Commitment Specialist

Adecco CanadaNorth York, Ontario, Canada
CA$30.00–CA$33.00 hourly
Full-time +1
Quick Apply
Adecco is currently hiring a full-time dedicated and enthusiastic.Customer Commitment Specialist.In this role, you will provide exceptional customer service, ensuring a seamless and positive experi...Show moreLast updated: 13 days ago
Customer Service Representative

Customer Service Representative

Credit SesameToronto, ON, CA
Full-time
Quick Apply
Credit Sesame is a financial app for consumers who want to be confident their finances are under control.The platform uses AI to help consumers achieve credit health and financial fitness by managi...Show moreLast updated: 2 days ago
Virtual Insurance Benefits Advocate - Entry-Level Opportunity

Virtual Insurance Benefits Advocate - Entry-Level Opportunity

AO Globe LifeToronto, ON, CA
Full-time
Quick Apply
Virtual Insurance Benefits Advocate - Entry-Level Opportunity Are you ready to embark on a rewarding career from the comfort of your home? AO, the premier distribution network for Globe Life Insura...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
E-Commerce Brand Advocate Analyst - 12 Month Contract

E-Commerce Brand Advocate Analyst - 12 Month Contract

The Home Depot CanadaToronto, ON, Canada
Temporary
With a career at The Home Depot, you can be yourself and also be part of something bigger.The Brand Advocate Program allows Home Depot’s largest supplier partners to invest in having an assigned An...Show moreLast updated: 21 hours ago
Customer Engagement Manager

Customer Engagement Manager

PFSL investments CanadaToronto, ON, CA
Quick Apply
Job Title : Customer Engagement Manager Location : [Toronto Ontario] Company : PFSL Investment Canada Position Summary : The Customer Engagement Manager is responsible for building ...Show moreLast updated: 30+ days ago
Customer Support Representative

Customer Support Representative

AO Globe Life - DiegoToronto, ON, CA
Full-time
Quick Apply
Are you someone who thrives on creating meaningful connections, identifying customer needs, and delivering exceptional experiences? Do you excel in a vibrant environment where your success aligns w...Show moreLast updated: 11 days ago
  • New!
Customer Service Representative

Customer Service Representative

Flexstaf ITVaughan, ON, Canada
Full-time
Quick Apply
Customer Service Representative.We are seeking a versatile and motivated individual to join our team as a.Customer Service Representative. In this role, you will be responsible for ensuring smooth o...Show moreLast updated: 19 hours ago
  • Promoted
Associate Customer Support

Associate Customer Support

Tech MahindraOntario, Canada, Canada
Full-time
Job role : Associate - Customer Support and Retention.On this project you will be providing frontline customer service and support for internet customers. You will be answering questions and resolvin...Show moreLast updated: 22 days ago
  • Promoted
Customer Support Representative

Customer Support Representative

The Leadership AgencyToronto, Ontario, Canada
Full-time
Our client is a pioneering FinTech firm specializing in cuttingedge banking solutions.They are on a mission to help businesses and ambitious entrepreneurs grow globally! With a focus on various fin...Show moreLast updated: 21 days ago
Agency Support Advocate

Agency Support Advocate

Porter AirlinesToronto, Canada
The Agency Support Advocate plays a pivotal role in assisting both our regular travel agency partners and our Preferred Travel Agency partners. They ensure timely responses and exceptional service, ...Show moreLast updated: 23 days ago
Customer Relations Trainee

Customer Relations Trainee

Abstract Management GroupNorth York, ON, CA
Full-time
Quick Apply
Do you love interacting with people? Do you strive to provide unmatched customer service? If you answered yes, then our Customer Relations Trainee role might be for you! Abstract Management ...Show moreLast updated: 1 day ago
Customer Care Representative

Customer Care Representative

L'Occitane En ProvenceToronto, ON, CA
Quick Apply
JOB SUMMARY : The Customer Care Representative will act as a brand ambassador by assisting and resolving customer inquiries on various contact channels. This role will capture customer's expectations...Show moreLast updated: 30+ days ago
  • Promoted
Customer Demand Planner

Customer Demand Planner

Asahi CanadaToronto, ON, Canada
Full-time
Asahi Canada’s vision is to become an International Premium Beer powerhouse.We will achieve this by leveraging our strengths and existing success models, and by applying a challenger mind-set to ev...Show moreLast updated: 16 days ago
Fully Remote Customer Service Advocate

Fully Remote Customer Service Advocate

Globe Life - Kekoa JacobsToronto, ON, CA
Remote
Quick Apply
Be one of our customer service advocates at American Income Life AO! At AO Globe Life, we pride ourselves on delivering exceptional insurance solutions tailored to our clients' needs.Our com...Show moreLast updated: 30+ days ago
Customer Service Representative

Customer Service Representative

Online RiverToronto City, Ontario, CA
CA$28.00 hourly
Remote
Part-time
Quick Apply
We are seeking a motivated and friendly.Customer Service Representative.In this role, you will be the primary point of contact for our customers, providing exceptional service and resolving inquiri...Show moreLast updated: 30+ days ago
Senior Claim Advocate

Senior Claim Advocate

AonToronto, Ontario, Canada
CA$32.96–CA$66.44 hourly
Are you someone who loves a client facing opportunity, working as an advocate for clients by collaborating with multiple stakeholders globally? Do you enjoy consulting with and supporting several b...Show moreLast updated: 30+ days ago
  • Promoted
Customer Service Clerk

Customer Service Clerk

BrunelMarkham, ON, Canada
We are hiring a Customer Service Clerk for our client based in Markham, Ontario.The Customer Service Clerk will be responsible for compiling and analyzing the affiliate information in order to moni...Show moreLast updated: 17 days ago
  • Promoted
Customer Service Representative

Customer Service Representative

DeckMartVaughan, Ontario, ON, ca
DeckMart is looking for a dynamic .Customer Service Representative.The ideal candidate will have previous experience, preferably in building materials or construction industry, with excellent ...Show moreLast updated: 15 days ago
Bilingual Customer Analyst - 2658

Bilingual Customer Analyst - 2658

Randstad CanadaMarkham, Ontario, CA
30+ days ago
Job type
  • Temporary
  • Quick Apply
Job description

Do you have excellent communication, customer service, and problem-solving skills? Are you eager to gain some experience in the insurance industry? If so we have the role for you!

We are currently looking for individuals to join our client, one of Canada's largest insurance and financial services companies, as a Bilingual Customer Analyst

Advantages

  • Gain experience working for a well-known insurance company
  • Work location is Markham
  • Working days : Monday - Friday
  • 6-month contract
  • Competitive pay rate
  • Start date : ASAP

Responsibilities

Respond to all phone calls and emails from brokerages, LIAs, and internal collaborators regarding system access, support requests, and mentorship inquiries.

  • Deliver a high standard of customer service characterized by clear communication, integrity, timeliness, and accuracy of technical information.
  • Ensure that ticket lifecycles do not exceed defined standards.
  • Log requests, follow up on outstanding items, and communicate instructions and status updates to users in a clear, professional manner.
  • Build, modify, and remove system access as requested, closely adhering to defined standards.
  • Provide support on systems when called upon by peers, particularly junior members.
  • Maintain up-to-date knowledge of supporting systems and provide cross-training as needed.
  • Prioritize and manage multiple requests based on the urgency and impact of each request.
  • Identify trends with brokers and take the lead to work with the BD team on training initiatives.
  • Qualifications

  • College or University Degree, preferably in Business Management or a related field.
  • Minimum of 1-2 years of experience in a customer contact center.
  • Proficiency in relevant computer applications and call center systems.
  • Good typing skills at a medium to fast rate with accuracy.
  • Bilingual proficiency in French and English is preferred.
  • Strong customer service orientation.
  • Excellent written and verbal communication skills.
  • Outstanding problem-solving skills.
  • Strong interpersonal and organizational skills.
  • Self-directed and adaptable.
  • Basic understanding of broker operating environments and insurance principles.
  • Basic knowledge of Underwriting principles.
  • Ability to effectively handle all Broker & customer requests from start to finish.
  • Ability to keep abreast of all Broker communication and changes in guidelines and technology.
  • Capability to act as an SME (Subject Matter Expert) to represent the team on initiatives.
  • Ability to troubleshoot and identify the root cause of technical issues.
  • Efficiently prioritize complex issues for further investigation.
  • Summary

    If you are interested in the Bilingual Customer Analyst, please apply online at www.randstad.ca.

    Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

    Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.