Crm manager Jobs in North York, ON

Job Description

What is the opportunity?

This role offers an excellent opportunity to lead a dynamic team while driving operational excellence and process innovation. You'll develop your leadership capabilities by managing talented administrators, conducting coaching sessions, and building a high-performing culture. With responsibility for process improvement initiatives, you'll champion strategic enhancements and have direct impact on organizational efficiency. This position provides exposure to cash payment operations, cross-functional collaboration, and project management. You'll grow your expertise in risk management while serving as a trusted escalation point. This is ideal for an ambitious leader ready to advance their career in financial cash operations.

What will you do?

• Team Oversight & Development – Direct administrators, ensure cross-training for backup coverage, conduct 1:1 discussions, provide feedback, and complete annual evaluations

• Onboarding & Training – Onboard new hires using training maps and provide ongoing procedural and regulatory training

• Task & Execution Management – Oversee task distribution, maintain accuracy and timeliness in client instructions, and conduct regular team meetings

• Process Improvement – Review and strengthen processes, identify efficiency opportunities, and implement new initiatives

• Problem Resolution – Identify and resolve recurring issues, implement corrective actions, and prevent error recurrence

• Escalation & Support – Serve as escalation point for administrators, resolve non-standard issues, and provide guidance on cash payment operations

• Risk Management – Identify process gaps that increase risk, highlight them for remediation, and communicate unresolved client issues to leadership

• Cross-Functional Collaboration – Work collaboratively with other business units and client-facing teams to ensure positive outcomes and support Cash Payment Project initiatives

What do you need to succeed?

Must have:

• Leadership & Team Management – Experience supervising teams, providing feedback, conducting evaluations, and developing staff

• Operational Excellence – Proven track record of maintaining accuracy, timeliness, and effective task management and delegation

• Problem-Solving & Process Improvement – Strong ability to identify operational issues, implement corrective actions, and drive efficiency improvements

• Risk & Compliance Knowledge – Understanding of regulatory requirements and ability to identify and mitigate operational risks

• Communication & Escalation – Strong interpersonal skills, ability to escalate appropriately, and experience collaborating across teams

• Attention to Detail – Meticulous approach to accuracy, preventing errors, and ensuring quality deliverables

Nice-to-have:

• Cash Payment Operations Experience – Direct experience in cash payment processing or similar financial operations

• Lean Six Sigma Certification – Yellow Belt or higher certification to support process improvement initiatives and efficiency optimization

• Advanced Excel Skills – Proficiency with macros and VBA to automate tasks and enhance operational efficiency.

• Project Management Skills – Demonstrated success leading process improvement initiatives and managing implementation

What’s in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable.

• Leaders who support your development through coaching and managing opportunities

• Ability to make a difference and lasting impact.

• Work in a dynamic, collaborative, progressive, and high-performing team.

• Flexible work/life balance options.

• Opportunities to do challenging work.

• Opportunities to take on progressively greater accountabilities.

• Access to a variety of job opportunities across business.

Job Skills

Change Management, Coach Team Members, Project Initiation, Team Leadership, VBA Macro

Additional Job Details

Address:

RBC CENTRE, 155 WELLINGTON ST W:TORONTO

City:

Toronto

Country:

Canada

Work hours/week:

37.5

Employment Type:

Full time

Platform:

WEALTH MANAGEMENT

Job Type:

Regular

Pay Type:

Salaried

Posted Date:

2026-04-17

Application Deadline:

2026-05-01

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Compensation for this position (including salary and discretionary/variable payments) will be determined by factors, including but not limited to candidate's experience, skills, registration status, performance, individual goals, market conditions, and business needs.

Pay Range

The expected pay range for this position is:

$67,000.00 - $110,000.00

The pay range provided is for the primary work location referenced in the Additional Job Details section of this job posting. Pay ranges may differ based on location. If the posting lists multiple job locations, a recruiter can confirm availability of the role and the relevant pay rage for the additional locations listed. RBC supports pay transparency and we strive to ensure all pay ranges are competitive, fair, and equitable.

You have the potential to earn RBC's discretionary variable compensation program which gives you an opportunity to increase your total compensation, provided that business meets its performance targets and you meet your individual goals.

Our Employment Opportunities

At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

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Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.