Information Technology (IT) and Communications Technology

Reference number : RCM24J-014954-000090

Selection process number : 24-RCM-EA-K-EDM-INFORMATIC-125166 Royal Canadian Mounted Police

Calgary (Alberta), Coaldale (Alberta), Edmonton (Alberta), Peace River (Alberta), Red Deer (Alberta), St. Paul (Alberta)

IT-02 - SP-ICT-02

83,961 to $102,763

For further information on the organization, please visit

Closing date : 24 September 2024 - 23 : 59, Pacific Time

Who can apply : Persons residing in Canada, and Canadian citizens and Permanent residents abroad.

Important messages

We are committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you need to be accommodated during any phase of the evaluation process, please use the Contact information below to request specialized accommodation. All information received in relation to accommodation will be kept confidential.

When you apply to this selection process, you are not applying for a specific job, but to an inventory for future vacancies. As positions become available, applicants who meet the qualifications may be contacted for further assessment.

Please note we request that job applications are submitted through GC Jobs. Persons who are unable to or prevented from applying using GC Jobs are asked to inform the contact person(s) below prior to the closing date.

Please note completion of the screening questions is required. As the responses to each will be used to determine whether associated requirements are met, failure to complete them fully may result in elimination from consideration.

Duties

The Royal Canadian Mounted Police Communications Technology Program (COMTECH) in Alberta is seeking talented candidates with a proven ability to support a wide range of information technology (IT) and electronics and communications infrastructure and equipment.

The units within COMTECH provide life-cycle management and field support for Alberta First Responders Radio Communication System user equipment, support for vehicular-based equipment such as mobile work stations, in-car video systems and cellular phones and data modems, technical support for two operational communication (9-1-1) centers and their municipal counterparts, and operational support for the Critical Incident Program.

These positions are situated in a law enforcement environment, which includes regular contact with uniformed and armed police officers.

Intent of the process

The intent of this process is to staff seven (7) positions on an indeterminate basis. Please note the results may also be used to staff other positions with various tenures within the Informatics Branch.

Should a Civilian Member (CM) be found qualified and selected for appointment, the appointment will not result in a change of status to the Public Service (PS) category for the CM.

Positions to be filled : 7

Information you must provide

Your résumé.

In order to be considered, your application must clearly explain how you meet the following (essential qualifications)

Graduation from a two-year program of study from a recognized post-secondary institution with acceptable specialization in computer science, information technology, information management or another specialty relevant to the position to be staffed

Notes :

1.Indeterminate incumbents in the IT group on December 9, 2021 who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and / or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

2.Indeterminate incumbents of positions in the CS group on May 10, 1999, who do not possess the education prescribed above, are deemed to meet the minimum education standard based on their education, training and / or experience. They must be accepted as having met the minimum education standard whenever this standard is called for when staffing positions in the IT group.

3.At the manager’s discretion, an acceptable combination of education, training and / or experience may serve as an alternative to the minimum education stated above. Whenever the minimum education is met using this alternative, it is met for the specific position only and must be re-assessed for other positions for which this alternative has been specified by the manager.

An acceptable combination is defined as : two (2) years of related experience AND one (1) relevant industry certification (e.g., Microsoft, Novell, Comptia A+, IT Service Management)

Experience with information technology (IT) and electronics or communications infrastructure solutions in a technical capacity

Experience preparing technical documentation to support IT and electronics infrastructure solutions and services, such as architecture / design diagrams, dataflow diagrams, procedures, use cases, user requirements, or detailed build documents

Experience working with IT and electronic test tools (e.g., WireShark, multimeters, spectrum / radio-frequency analyzers, communication protocol analyzers, power meters, oscilloscopes or signal generators) to test, analyze, diagnose or repair electronics equipment

Experience analyzing, designing, modifying, or troubleshooting electronic circuitry

Experience with wireless communications systems and equipment (e.g., Wi-Fi, cellular technologies, P25 land mobile radio)

Note : Experience must be obtained in a work, academic and / or lab environment.

If you possess any of the following, your application must also clearly explain how you meet it (other qualifications)

Successful completion of a diploma or degree from a recognized post-secondary institution specializing in IP network design, configuration and maintenance

Information Technology Infrastructure Library (ITIL) Foundations (or higher) certification

Network+, Cisco Certified Network Associate (CCNA), and / or Cisco Certified Network Professional (CCNP) certification

Certification as a technology professional with one or more of the following or equivalent designations by a provincial professional organization recognized by the Canadian Technology Accreditation Board (CTAB) : Certified Engineering Technologist (CET), Applied Science Technologist (AScT), and / or Professional Technologist (PTech)

Experience supporting telephony and IT infrastructure in a 9-1-1 call center environment

Experience managing incidents using a service management ticketing system

The following will be applied / assessed at a later date (essential for the job)

English essential

Knowledge of fundamental theory and practical application of the IT infrastructure discipline

Knowledge of fundamental theory and practical application of the electronics discipline

Demonstrating integrity and respect

Thinking things through

Working effectively with others

Showing initiative and being action-oriented

Client focus

Continuous learning

Ability to communicate effectively in writing

Ability to communicate effectively orally

Ability to plan and organize work

Ability to troubleshoot and solve technical problems

The following may be applied / assessed at a later date (may be needed for the job)

Willing and able to travel throughout service area (i.e., Alberta), including to remote areas, overnight, and travel via helicopter or fixed wing aircraft

Willing and able to obtain and maintain a valid Class 5 driver’s license

Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements

Willing and able to perform work duties in inclement and uncomfortable weather conditions

Willing and able to provide technical support to frontline policing operations in the field

Willing and able to crawl and work in small areas to install equipment

Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms

Conditions of employment

Enhanced Reliability Status with Top Secret security clearance

Willing and able to travel throughout service area (i.e., Alberta) including remote area, overnights, and travel via helicopter or fixed wing aircraft

Possession of a valid Class 5 driver’s license

Willing and able to work overtime, be on standby, or adjust schedule with little or no notice to meet operational requirements

Willing and able to perform work duties in inclement and uncomfortable weather conditions

Willing and able to provide technical support to frontline policing operations in the field

Willing and able to crawl and work in small areas to install equipment

Willing and able to lift heavy or awkward items, weighing up to twenty-three (23) kilograms

Other information

The Public Service of Canada is committed to building a skilled and diverse workforce that reflects the Canadians we serve. We promote employment equity and encourage you to indicate if you belong to one of the designated groups when you apply.