Job Title: Dispatch
Location: Whitewater Mountain Resort
Department: Snow Safety
Reports to: Dispatch & Incident Supervisor
Employment Status/Type: Seasonal Full Time
Compensation: $ - $ (DOE) alongside further perks
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JOB SYNOPSIS:
Under the guidance and supervision of the Dispatch & Incident Supervisor, the Dispatcher will oversee, coordinate, and supervise the verbal, written, radio and phone communication functions associated with the following resort departments; Lifts, Snow Safety, IGS, OGS, Snow School, Events, Guest Services, Maintenance, Grooming.
They oversee the department and will coordinate the planning and logistics associated with the movement of personnel and resources to support operations within the resort on a daily basis including; opening and closing of services, weather data, avalanche control, accident response, incident investigation, crisis communication, and wildlife observations.
They will ensure all critical information is collected and summarized, following company and CWSAA protocol, to allow for annual summarization for planning purposes and statistical analysis. They also will help with the organization of Staff Injuries, and other Accident Investigation paperwork.
This role requires an individual who ensures clear delivery of information and a high level of customer satisfaction through effective time management, quick thinking, and problem solving.
SUMMARY OF RESPONSIBILITIES:
- Act as the first point of contact in emergency situations or health and safety concerns and immediately dispatch resources as needed. The dispatch team is trained and performs this function at a high level.
- Oversee the communication of information about conditions and ensure its accuracy and efficiency.
- Maintain physical and digital documentation of all injuries at the resort in line with company policy and CWSAA standards.
- Oversee all documentation as it pertains to accidents and investigations and ensure it is accurate and complete.
- Supporting with staff injuries, first aid records, WCB forms, follow-up assessments, and return to work timeline while keeping appropriate supervisors and managers informed.
- Demonstrate an informed knowledge of business functions to resolve problems and capitalize on improvement opportunities.
- Manage and coordinate communications associated with emergency situations according to the crisis communications plan, company policy and all government regulations and WorkSafeBC.
- Responsible for maintaining Whitewater's first aid inventory and facilitating orders when needed.
- Respond to assigned tasks in a prompt, efficient and professional manner. Ensure timely coordination, distribution and follow-up of job tasks.
- Administer first aid treatment to guests and employees when appropriate and ensure the injured party is transitioned to emergency personnel if required.
- Coordinate with other departments, Managers, and colleagues; including but not limited to: events, emergencies, and general operations.
- Monitor project performance, document and update work progress using internal systems.
- Be able to work in a fast-paced environment.
- Promote Whitewater’s safety culture by reviewing - but not limited to: Department Manuals, Communicable Disease Prevention Plan (CDPP), Employee Handbook.
- Embrace, promote and follow Whitewater’s mission statement and values.
- The ability to perform other duties as required.
REQUIRED QUALIFICATIONS / EDUCATION:
- Previous mountain resort industry experience in fast paced environment.
- Knowledge of Whitewater Mountain Resort operations and terrain is considered an asset.
- Advanced competency with Microsoft and other standard office applications, ability to type at least 40 wpm.
- Possess valid first aid certification(s); OFA 1, OFA 3, Wilderness FA, NUEC considered an asset,
- AST Level 1considered an asset.
- Understanding of WorksafeBC standards and regulations considered an asset.
- ICS 100 or greater considered an asset.
- Understanding of Risk Management principles is considered an asset.
SKILLS & ABILITIES:
- Exhibit excellent organizational skills, with the ability to effectively communicate and multi-task under stress.
- Strong leadership communication skills.
- Familiar with radios and radio procedures.
- Ability to remain courteous and organized when under pressure.
- Ability to adapt to change.
- Able to multitask, prioritize, troubleshoot and think strategically.
- Excellent customer service and conflict resolution skills.
- Ability to investigate incidents associated with company policy and government regulations.
