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Client success manager Jobs in Welland, ON

Last updated: 14 hours ago
  • Promoted
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Head of Customer Experience

Head of Customer Experience

STAN AIGolden Horseshoe, ON, Canada
Full-time
Head of Customer Experience at STAN.Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managin...Show moreLast updated: 14 hours ago
  • Promoted
General Manager (Plant) Onsite Oakville, Ontario

General Manager (Plant) Onsite Oakville, Ontario

Thermon Industries, IncON, Canada
This is a hybrid role : 3 days per week in the Collingwood, Ontario office.Our client is a firm built on a foundation of our people and our clients. Each day, they rely on their professionals to pro...Show moreLast updated: 2 days ago
Customer Success Associate, Technical Support (French bilingual)

Customer Success Associate, Technical Support (French bilingual)

Industrial Scientific CorporationRemote, Ontario, Canada
CA$16.39–CA$30.43 hourly
Remote
Speech French fluently to support customers.Provide quality telephone and email support with an emphasis on customer service, technical expertise, and timeliness to both non-technical end-users as ...Show moreLast updated: 30+ days ago
  • Promoted
Private Client Advisor

Private Client Advisor

Staffing In MotionNiagara Falls, Ontario, Canada
CA$500,000.00 yearly
Firm : Large global portfolio management firm with over 200 billion in assets under management.Each client would have a separately managed portfolio that is custom tailored for that client.Fee based...Show moreLast updated: 30+ days ago
Student Success Mentor

Student Success Mentor

York UniversityOntario, Canada
CA$16.55–CA$17.50 hourly
The Student Success Mentor is responsible for providing peer support by sharing information and promoting programs and services that assist in the development and attainment of student goals.Must b...Show moreLast updated: 30+ days ago
iOS Software Engineer III, Subreddit Success

iOS Software Engineer III, Subreddit Success

redditRemote, Ontario, Canada
CA$90,000.00–CA$120,000.00 yearly
Remote
Reddit is a community of communities.It’s built on shared interests, passion, and trust and is home to the most open and authentic conversations on the internet. Every day, Reddit users submit, vote...Show moreLast updated: 30+ days ago
  • Promoted
Client Partner (Global Account)-Banking & FS

Client Partner (Global Account)-Banking & FS

CognizantGolden Horseshoe, ON, Canada
Client Partner (Global Account) - Banking & Financial Services.Client Partners play a key role in our growth and are tasked with rapid business expansion within their assigned accounts, responsible...Show moreLast updated: 3 days ago
Senior Customer Success Manager - 100% Remote

Senior Customer Success Manager - 100% Remote

ABC FitnessOntario, Canada
CA$59,000.00–CA$80,000.00 yearly
Remote
Full-time
Are you passionate about building strong relationships with customers and ensuring their success? Do you excel in guiding clients through their journey with a product, ensuring they derive maximum ...Show moreLast updated: 30+ days ago
Client Care Specialist - Welland Animal Hospital

Client Care Specialist - Welland Animal Hospital

VetCare CanadaWelland, ON, CA
Quick Apply
Welland Animal Hospital ( wellandanimalhosp.We are committed to the highest standards of patient care, providing medicine and surgery in a unique, collaborative environment of compassionate and fri...Show moreLast updated: 30+ days ago
Client Service Leadership Role (Work From Home)

Client Service Leadership Role (Work From Home)

AO Globe LifeON, CA
Remote
Quick Apply
Are you a passionate professional with aspirations to lead and make a difference? We’re looking for dedicated individuals like you to join our esteemed leadership team, where you can work fro...Show moreLast updated: 30+ days ago
Private Client - Client Manager (CSR)

Private Client - Client Manager (CSR)

Insurance Talent GroupOntario, CA
CA$70,000.00 yearly
Private Client – Client Manager (CSR).Our client is looking to hire a Private Client (VIP) CSR for their downtown Toronto, Ontario location. They are looking for an experienced professional wh...Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Partner Success Representative – EdvantagePerks Program

Partner Success Representative – EdvantagePerks Program

Ontario Teachers Insurance PlanWaterloo, Region of Waterloo, Canada
Full-time
Partner Success Representative – EdvantagePerks Program.With every job, there’s always the question of “why”.Why join a company? Why be part of their mission? Here, the why is easy.It’s because at ...Show moreLast updated: 14 hours ago
Driver Client Transportation - Casual

Driver Client Transportation - Casual

VONElgin County, Ontario
CA$18.00 hourly
Position at VON Canada (Ontario).The Driver, Client Transportation provides regular assistance to clients by transporting them from their homes to designated facilities. The Driver attends to client...Show moreLast updated: 30+ days ago
Remote Customer Success Manager – Tadaweb

Remote Customer Success Manager – Tadaweb

JobspaddyOntario
CA$60,000.00–CA$80,000.00 yearly
Remote
Full-time
Tadaweb is a scale-up technology company providing an open-source information platform that magnifies the impact of investigative, analytical and operations teams. Over the past 11 years, Tadaweb ha...Show moreLast updated: 30+ days ago
Envoyage - Member Success Manager - Toronto, Canada

Envoyage - Member Success Manager - Toronto, Canada

IndependentsOntario
CA$85,000.00 yearly
As a key member of the Envoyage Canada SWOT team, the purpose of this role is to own and nurture relationships with our customers, the agents and agencies, resulting in the retention and growth of ...Show moreLast updated: 30+ days ago
Client Navigator (Human Trafficking)

Client Navigator (Human Trafficking)

The Pod GroupPeel, ON, CA
Full-time
Quick Apply
Through the collaborative efforts of Peel Human Trafficking Service Provider Committee (PHTSPC) and the Region of Peel, Peel has opened an integrated service HUB for victims and survivors of sexual...Show moreLast updated: 30+ days ago
Client Service Representative (Remote Work)

Client Service Representative (Remote Work)

American Income Life AO - Justine JansenNiagra Falls, ON, CA
CA$125,000.00 yearly
Remote
Quick Apply
Are you a passionate individual seeking a fulfilling career that offers flexibility and growth opportunities? Look no further! We’re on the lookout for dedicated professionals like you to joi...Show moreLast updated: 30+ days ago
  • Promoted
Senior Manager, Finance Services [AP & AR]

Senior Manager, Finance Services [AP & AR]

IFG International Financial Group LtdON, Canada
Our client, a Canadian success story marching past $1 Billion in revenue, is looking to add a new role to the team given their explosive growth. The role is a Senior Manager, Financial Services [AP ...Show moreLast updated: 14 days ago
Veterinary Client Care Specialist

Veterinary Client Care Specialist

MHMIWelland, Ontario, Canada
Rock Star Veterinary Client Care Specialist wanted!.Chances are, if you’re looking at this job posting, you love animals – but do you love their Pet Parents too?. We are seeking that special so...Show moreLast updated: 30+ days ago
Head of Customer Experience

Head of Customer Experience

STAN AIGolden Horseshoe, ON, Canada
14 hours ago
Job type
  • Full-time
Job description

As the Head of Customer Experience at STAN , you’ll be a pivotal part of our Customer Success Team, becoming an expert in STAN AI, technical products, and integrations. You will lead the daily operations of the Implementation team, managing and mentoring associates to excel through empowerment and encouragement.

About Us :

We believe that properties can be managed autonomously. STAN is the first A.I. assistant for residential property managers. Launched in 2019 by two former property management executives, STAN is growing quickly and is already the largest A.I. assistant in the industry, offering multiple AI products to serve our clients.

Key Responsibilities :

  • Expertise and Leadership : Become a STAN AI expert and lead the Implementation and customer success manager team, ensuring smooth operations and top-notch service.
  • Team Development : Recruit, mentor, and develop associates, fostering a high-performance environment.
  • Client Support : Provide world-class service to clients, managing complex implementation projects and supporting the Customer Success team in responding to inquiries.
  • Client Onboarding : Actively contribute to the onboarding of new clients, developing and executing strategies to drive platform usage.
  • Cross-functional collaboration : Work closely with Sales, Bot Review, and Development teams to ensure a seamless customer experience and successful implementation.
  • Account Management : Monitor setup progress, identify potential risks, and guide next steps, becoming the internal voice of the customer.
  • Customer Relationships : Build strong relationships with new and existing customer stakeholders, deeply understanding their business and operational objectives.
  • Additional Support : Assist leadership, Sales & Marketing, and Customer Success teams with various duties, ensuring client retention and satisfaction.
  • Innovation and Improvement : Spearhead data training for the STAN machine learning model, manage human-in-the-loop support, and develop strategic plans to enhance customer service and team productivity.

Requirements and Skills :

  • 2-4 years of leadership experience in a fast-paced environment.
  • Excellent communication skills, both verbal and written.
  • Ability to prioritize, multitask, and manage time effectively.
  • Proven experience in Startup / SaaS, Client Onboarding, Customer Service, and / or Customer Success.
  • Tech-savvy with the ability to quickly learn and explain new products.
  • Knowledge of CRM software, Project Management, and CS Platforms.
  • Analytical and creative in finding solutions for customers.
  • Relevant Bachelor’s Degree or equivalent experience.
  • Strong negotiation skills and ability to set expectations with customers.
  • Join us at STAN to make a direct impact on our client experience and support programs while leading a team to success in the dynamic field of AI-driven property management.

    Note : This is a full-time in-office role. Our office is at 111 Gordon Baker Rd in North York. Applicants should only apply if they are comfortable with an in-person atmosphere.

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