Client success manager Jobs in Vancouver, BC
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Client success manager • vancouver bc
Last updated: 2 days ago
Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting.
Track and report on hours spent on...Show moreLast updated: 30+ days ago
ABOUT EARTHDAILY EarthDaily is revolutionizing the way we understand and monitor our planet.Through cutting-edge Earth Observation (EO) technology and geospatial analytics, we provide unparalleled ...Show moreLast updated: 28 days ago
Fobi is a trailblazer in mobile wallet pass marketing, offering a robust, multi-channel platform designed to empower companies in crafting and deploying impactful wallet pass campaigns.These campai...Show moreLast updated: 30+ days ago
Ratings are based on anonymous reviews by Fairygodboss members.CFO, CHRO), alignment with ADP General Managers and Executive Committee members as required, and collaborative efforts with ADP Sales,...Show moreLast updated: 6 days ago
Diligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG.
Empowering more than 1 million users and 700,000 board members and le...Show moreLast updated: 30+ days ago
At Quadient we support businesses of all sizes in their digital transformation and growth journey unlocking operational efficiency with reliable secure and sustainable automation processes.Our succ...Show moreLast updated: 9 days ago
Clio is transforming how lawyers manage their practice, and we’re seeking a.Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience.We are a dedicated te...Show moreLast updated: 6 days ago
Ready to take charge of your next chapter and create something meaningful alongside your current commitments? We're looking for a driven, opportunity-minded individual who is excited to step in...Show moreLast updated: 2 days ago
We’re looking for a thoughtful, dependable, and communicative Progress Manager to act as a trusted bridge between families and our internal advising team.
You’ll be the key point of contact for pare...Show moreLast updated: 6 days ago
Unblocked, you’ll guide customer accounts from onboarding, through upgrades and renewals, making sure they achieve their desired outcomes and get maximum value from our platform.Unblocked is a high...Show moreLast updated: 6 days ago
As Customer Success Manager, you have the ability and interpersonal skills to build relationships and trust with new customers, gather the right requirements from them, configure appropriate soluti...Show moreLast updated: 6 days ago
Clio is transforming how lawyers manage their practice, and we’re seeking a.Our Customer Success team is hyperfocused on providing an exceptional customer lifecycle experience.We are a dedicated te...Show moreLast updated: 6 days ago
EarthDaily is revolutionizing the way we understand and monitor our planet.Through cutting‑edge Earth Observation (EO) technology and geospatial analytics, we provide unparalleled insights for indu...Show moreLast updated: 6 days ago
Even well-designed software still requires some explanation.And as a Software Success Manager for this Vancouver-based SaaS company, you will be there to explain the software to customers.This posi...Show moreLast updated: 30+ days ago
Customer Success - Team Manager.Be among the first 25 applicants.Customer Success - Team Manager.Canonical is a leading provider of open source software and operating systems to the global enterpri...Show moreLast updated: 6 days ago
GAM Tech is a dynamic and rapidly growing Managed Service Provider (MSP) dedicated to delivering innovative, secure, and efficient IT solutions.
Our mission is to create fun, success, and innovation...Show moreLast updated: 3 days ago
For over 20 years Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving surveillance eDiscovery and analytics solutions.We securely capture and...Show moreLast updated: 26 days ago
Customer Success Manager – $76,500–$103,500 CAD | Full-Time.Vancouver, Calgary, or Toronto.If you're passionate about customer success, relationship building, and driving strategic growth, this rol...Show moreLast updated: 6 days ago
Are you ready to join a team that moves at break-neck speed, backs big bets on bold ideas, and refuses to settle for "good enough"? At Martell Ventures, we don't just build companies,...Show moreLast updated: 6 days ago
- Promoted
Customer Success Manager
Targeted TalentNorth Vancouver, BC, CanadaFull-time
Customer Success Manager
EarthDaily AnalyticsVancouver, BC, CAFull-time
Quick Apply
- Promoted
Customer Success Manager
Fobi AIVancouver, BC, CanadaFull-time
- Promoted
Client Success Relationship Manager
FairygodbossBurnaby, Metro Vancouver Regional District, CAFull-time
Senior Client Success Advisor
DiligentVancouver, British Columbia, CanadaFull-time
Customer Success Manager
QuadientVancouver, British Columbia, CanadaFull-time
- Promoted
Customer Success Manager
Themis Solutions Inc.Vancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Remote Client Success Consultant - Flexible Career Path
Barbara Kowk Success And EmpowermentVancouver, BC, CanadaRemote
Full-time
- Promoted
Family Success Manager / Progress Manager
InGenius PrepVancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Customer Success Manager
GetunblockedVancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Customer Success Manager
T-Net British ColumbiaVancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Customer Success Manager
ClioVancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Customer Success Manager
EarthDailyVancouver, Metro Vancouver Regional District, CAFull-time
Software Success Manager
CB CanadaVancouver, British Columbia, CanadaFull-time +1
- Promoted
Customer Success - Team Manager
CanonicalVancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Client Success Manager
GAM Technical ServicesVancouver, BC, CanadaFull-time
Customer Success Manager
Global RelayVancouver, British Columbia, CanadaFull-time
- Promoted
Customer Success Manager
School ResultVancouver, Metro Vancouver Regional District, CAFull-time
- Promoted
Customer Success Manager
Martell MediaVancouver, BC, CanadaFull-time
- Saint John, NB (from $ 170,806 to $ 191,738 year)
- Prince Edward, ON (from $ 80,000 to $ 184,274 year)
- Charlottetown, PE (from $ 80,000 to $ 184,274 year)
- Burnaby, BC (from $ 90,449 to $ 183,438 year)
- New Westminster, BC (from $ 58,173 to $ 180,564 year)
- Mississauga, ON (from $ 63,063 to $ 179,812 year)
- Edmonton, AB (from $ 85,000 to $ 179,261 year)
- North Vancouver, BC (from $ 60,000 to $ 179,220 year)
- High Level, AB (from $ 80,000 to $ 178,992 year)
- Vancouver, BC (from $ 60,000 to $ 178,770 year)
Customer Success Manager
Targeted TalentNorth Vancouver, BC, Canada30+ days ago
Job type
- Full-time
Job descriptionBachelor's degree in business or technology with one or more years' experience implementing business software in a consultative role within a SaaS environment preferred though greater experience in a related role with increasing responsibility may be considered as an appropriate substitution One or more years of experience managing software implementation projects Two or more years of software application implementation experience in a consultative role, preferably within a SaaS environment Excellent communication and presentation skills Must be personable and enjoy working with people in an entirely customer-facing role Knowledge of project management / delivery methods and tools Organized, detail-oriented, and able to support many clients at once. Ability to deal with ambiguity and structure the unstructured Demonstrated ability to work both collaboratively as part of a team and independently with minimal supervision Strong problem resolution skills and proven ability to engage and interact with internal teams to resolve client issues Work logically to diagnose and resolve basic to intermediate issues and recognize circumstances that require escalation Working knowledge of Scrum and other Agile methodologies Bonus : previous experience with programming, or ability to write simple database queries and scripts Comfortable using and learning software, including MS Office (Excel), multiple internet browsers, ticketing / tracking systems Experience in the Workforce Management domain preferred Experience with Salesforce (or other CRM) desired Ability to travel (job requires up to 30% travel) Comfortable working as needed in a remote environment with video-conferencing tools Competitive wages ESPO (employee stock option program) Medical / dental vision coverage 401(k) Flexible PTO and 10 paid holidays per year Career advancement opportunities
Job Description
Job Description
What you'll do
- Manage projects by creating implementation work-plans, facilitate status calls that drive completion of project milestones, and provide project progress reporting. Track and report on hours spent on customer projects.
- Uncover, analyze, and comprehend a variety of system requirements requiring review and consideration of multiple business priorities
- Advise customers on solution features, configuration options, and system processes and procedures
- Configure and customize new SchedulePro and ScheduleFlex customer instances, as well as understand and configure interfaces to third-party applications
- Manage changes to requested solutions, including following the documented change request process for scope and billing management
- Onboard clients, including creating training material and conducting effective training calls and / or visits with clients
- Proactively surface project risks and issues for the team to address as well as provide consultative guidance and dynamic solutions for any issues that arise
- Provide proactive outreach at all stages of the customer lifecycle
- Identify, prioritize, and resolve client issues / concerns; coordinate with appropriate internal departments to provide responses and / or solutions
- Develop and maintain strong relationships with colleagues and clients to ensure maximum satisfaction and retention levels
- Participate in customer support standby rotations when the regular support team is unavailable
- Assist, if requested, in the sales process, providing technical sales support
- Become an expert in the features, benefits, and implementation of Shiftboard's SchedulePro and ScheduleFlex solutions
Skills you'll need
What you'll get