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Client success manager Jobs in Penticton, BC

Last updated: 18 hours ago
Manager, Client Success

Manager, Client Success

EightSix NetworkBC
CA$80,000.00–CA$90,000.00 yearly
The Manager, Client Success is responsible for the day-to-day account operations and oversight as well as project management for key clients. The Manager, Client Success has a deep understanding of ...Show moreLast updated: 30+ days ago
Customer Success Manager - Work Remotely

Customer Success Manager - Work Remotely

Focus On Life BizBritish Columbia -, British Columbia, Canada
Remote
Full-time
About the job : Seeking Motivated Self-Starter with Customer Success Manager Experience.Are you a motivated, enthusiastic individual with a passion for personal and leadership development? Our rapidl...Show moreLast updated: 3 days ago
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Customer Success Executive - Remote

Customer Success Executive - Remote

Loving Life NowBritish Columbia, British Columbia, Canada
Remote
Full-time
Seeking motivated Passionate, Individual With Customer Success Executive ExperienceExciting Opportunity : Join our Global Company for Personal & Leadership DevelopmentAre you an enthusiastic and dri...Show moreLast updated: 18 hours ago
Portfolio Manager

Portfolio Manager

Staffing In MotionDowntown Toronto (Central Bay Street), BC, ca
CA$125,000.00 yearly
Full-time
Quick Apply
We are seeking an Associate Portfolio Manager or Portfolio Manager to complement our team.As a small firm, we place great emphasis on finding a candidate whose personality aligns with our values an...Show moreLast updated: 9 days ago
Private Client Relationship Manager

Private Client Relationship Manager

Webster BankBC Cheshire North
Full-time
If you’re looking for a meaningful career, you’ll find it here at Webster.Founded in 1935, our focus has always been to put people first doing whatever we can to help individuals, families, busine...Show moreLast updated: 30+ days ago
Customer Service Representative / WFH

Customer Service Representative / WFH

AO Globe Life - Quantum AgencyHalifax, BC, CA
Remote
Full-time
Quick Apply
Entry-Level Sales Manager - Work Remotely with Flexibility! Are you eager to kickstart your career in customer service and sales? We’re looking for enthusiastic individuals with no prior expe...Show moreLast updated: 30+ days ago
Senior Customer Success Manager - 100% Remote

Senior Customer Success Manager - 100% Remote

ABC FitnessBritish Columbia
CA$59,000.00–CA$80,000.00 yearly
Remote
Full-time
Are you passionate about building strong relationships with customers and ensuring their success? Do you excel in guiding clients through their journey with a product, ensuring they derive maximum ...Show moreLast updated: 30+ days ago
Account Manager, AdTech

Account Manager, AdTech

illuminCAN - Pacific Time Zone, BC, CA
Quick Apply
Who we are At illumin, we are transforming the advertising landscape.Our platform offers an integrated space for journey planning, execution, and reporting. It empowers marketers to connect with the...Show moreLast updated: 30+ days ago
Client Executive, SMC

Client Executive, SMC

BlueVoyantRemote in Canada, BC, CA
Remote
Quick Apply
Client Executive, SMC Location : Remote Canada Are you passionate about helping to solve the critical cybersecurity challenges that enterprises are facing today? Are you passionate about building yo...Show moreLast updated: 20 days ago
Client Services Manager - Security Services

Client Services Manager - Security Services

SecuriguardBritish Columbia, BC, CAN
Quick Apply
Client Services Manager - Pacific Region.Join Securiguard, a leader in security and safety solutions, and help us create trust and peace of mind for our clients and communities.At Securiguard, we p...Show moreLast updated: 30+ days ago
Success Centre Teacher

Success Centre Teacher

York Region District School BoardBritish Columbia, Canada
CA$68,327.00–CA$104,971.00 yearly
Full-time
Pythagoras Academy is currently seeking an experienced Success Centre Teacher starting August 28th, 2024.Job Description Pythagoras Academy is an exceptional co-educational independent school for s...Show moreLast updated: 30+ days ago
Client Advisor Intern

Client Advisor Intern

0000050007 Royal Bank of CanadaPENTICTON, British Columbia, Canada
CA$55,000.00–CA$65,000.00 yearly
Full-time
This unique position calls on your client-focused sales expertise and natural problem-solving skills to maximize each client interaction. Specifically, you help clients with their everyday banking, ...Show moreLast updated: 30+ days ago
Project Director

Project Director

Peeple IncGreater Vancouver, British Columbia, Canada
Full-time
Our client is an innovative industry leader in environmental and remediation services, having defined their success by delivering results where others have not, or could not.Their success comes fro...Show moreLast updated: 30+ days ago
Client Advisor, Full-Time, Vancouver Burrard

Client Advisor, Full-Time, Vancouver Burrard

Tiffany & CoCanada, BC
CA$60,000.00–CA$90,000.00 yearly
We believe in the power of delivering the Tiffany Experience to each and every client, where every interaction is an opportunity to make a lasting impression through connection and discovery.We are...Show moreLast updated: 30+ days ago
Manager, Client Success

Manager, Client Success

EightSix NetworkBC
30+ days ago
Salary
CA$80,000.00–CA$90,000.00 yearly
Job description

Job Description

Role Description

The Manager, Client Success is responsible for the day-to-day account operations and oversight as well as project management for key clients. The Manager, Client Success has a deep understanding of their assigned clients’ industry & key business objectives, and how Exchange Solutions’ products & services can help them achieve these objectives. The Manager, Client Success is a strong communicator who works collaboratively to gain alignment and foster accountability and is a creative strategic thinker with deep business acumen and the resourcefulness to find a way to get things done. They must be able to act as both an advisor to the client and a project manager who can influence and negotiate internally and externally across various levels and functions. They must be able to deliver compelling propositions for both the client and Exchange Solutions that will ultimately achieve deliverables, produce results, and yield exceptional client relationships.

Primary Responsibilities

  • Develop and maintain strong client relationships and ensure high levels of client satisfaction across all assigned clients.
  • Manage multiple and diverse client stakeholders across various Business Units and navigate through client competing priorities and organizational structure complexity.
  • Balance client service excellence and efficiency of Exchange Solutions resources.
  • Perform a variety of account operations tasks with openness and flexibility. These include such tasks as : internal resource management, client task prioritization & communication, project management, documentation & reporting, developing detailed business requirements, performing UAT / QA for items such as email campaigns, reports, promotions set-up, etc., issue resolution, ad hoc requests and troubleshooting, and meeting management.
  • Contribute to the development of internal processes and ‘best standards’ for client service and delivery.
  • Ensure client adherence to processes to streamline account operations and increase team productivity and efficiency.
  • Collaborate on the design of strategy and solutions that improve client results and progress Exchange Solutions’ in-market product offering.
  • Working collaboratively with other members of the Client Success team, meet or exceed assigned client’s revenue plan by securing and delivering statement of work projects.
  • Expertly understand our technology and analytics capabilities and services provided by Exchange Solutions to assigned clients. Be a thought partner with technology and analytics teams to develop solutions, trouble shoot issues, proactively identify risks, and explore and advance opportunities to implement new solutions that support both client and Exchange Solutions’ needs.

Capability Requirements – education, skills & experience

  • Post-secondary education, with a degree focused on either business or marketing.
  • A minimum of 5 years related experience in loyalty, marketing, payments, or business analysis. Loyalty experience at a solutions provider or retailer is preferred.
  • A minimum of 3-5 years program and project management / leadership experience leading teams to complete major projects, under deadlines, with minimum supervision. PMP designation an asset. Experience / knowledge of SAFe - Scaled Agile Framework for managing software development an asset.
  • Possess a strong business acumen with proven experience in Account and project management.
  • Excellent organization and time management skills, ability to multitask and manage multiple priorities at the same time.
  • High comfort level with entrepreneurial, software development and technology outsourcing environments.
  • Demonstrate the ability to identify opportunities to innovate and support continuous improvement.
  • Understand technology / product (at a business level) and be able to explain features to clients.
  • Ability to identify and manage client / product risks and mitigate.
  • Strong with analytically driven problem-solving approaches.
  • Superior communication skills both verbal and written, with excellent presentation skills.
  • Excellent interpersonal skills and strong team building capability to cultivate and maintain effective working relationships, both internally and externally.
  • Has a strong technical aptitude and ability to translate data into business intelligence.
  • Proficient computer skills, including Microsoft Word, Excel, and PowerPoint.
  • Requirements :
  • Work Permit