Client success manager Jobs in Innisfil, ON

About out Client : Torro Group

At the Torro Group we are a leading real estate team dedicated to providing exceptional services to our clients. With a strong reputation for excellence and a commitment to professionalism we strive to deliver outstanding results in the dynamic Simcoe County Real Estate Market. With a team of 15 skilled agents we are committed to fostering a collaborative environment that drives success and promotes growth. We are currently seeking a highly motivated skilled and organized Real Estate Operations Manager to join our team.

Job Description :

We are seeking an experienced and motivated Operations Manager / Agent Success Manager to oversee our daily operations and help expand our team. The ideal candidate will have a strong background in real estate operations excellent leadership skills and a passion for team development. This role is crucial in ensuring the smooth functioning of our team while identifying and implementing strategies for growth.

Key Responsibilities :

1. Team Management :

o Supervise daily operations and support a team of 15 agents.

o Foster a positive and productive team culture through effective communication and collaboration.

o Conduct regular performance reviews and provide coaching to enhance agent productivity.

2. Operational Efficiency :

o Develop and implement operational processes and procedures to improve efficiency and effectiveness.

o Monitor and manage team workflows ensuring timely execution of tasks and projects.

o Utilize technology and tools to streamline operations and enhance productivity.

3. Strategic Growth :

o Collaborate with leadership to identify growth opportunities and recruitment strategies.

o Assist in onboarding and training new agents to ensure they are equipped for success.

4. Client and Vendor Relations :

o Build and maintain relationships with clients vendors and partners to support business growth.

o Oversee the management of client databases and ensure high levels of client satisfaction.

5. Budget and Financial Management :

o Assist in budgeting and financial forecasting for the team.

o Monitor expenses and ensure operations stay within budget.

6. Marketing and Branding :

o Support marketing efforts to promote the team s services and expand brand awareness.

o Coordinate promotional activities and events to enhance community engagement.

Tasks May Include :

Helping agents achieve their goals and overall success

Creating prospecting plans each week for all agents

Confirm all deal paperwork uploaded to FUB & COMMAND Prepare and upload all firm trades / commissions

Track Admin s and Media s hours & confirm invoices

Create and manage all systems for seller buyer client database management lead generation tracking lead followup and all office administration

Coordinate the purchase of any office equipment marketing materials and any other business related supplies and materials (ie. CMA binders closing gifts branded pens listing boxes etc.)

Create and update business operations manual and all job descriptions employment contract for any future hires

Manage the recruiting hiring training and ongoing leadership of all future admin hires

Hold agents accountable for conducting all agreed upon lead generation activities

Manage expenses in spreadsheet Approve all bills and invoices to be entered into team accounting system and payments

Manage deals in spreadsheet Breakdown of Torro Group total & agent separate goals

Plan and organize events Oversee all marketing and advertising and its relation to our budget

Assist with the preparation of any meeting or project material

Attend weekly team meetings & retrieve prospecting worksheets from agents

Coordinate and execute monthly oneonone agent goals overview

Handle onboarding of new agents

Handle offboarding agents

Organize and execute personal and corporate events

Qualifications :

Bachelor s degree in Business Administration Real Estate or a related field (preferred).

Minimum of 35 years of experience in operations management preferably in the real estate industry.

Strong leadership and teambuilding skills.

Excellent organizational and multitasking abilities.

Proficient in real estate software and CRM systems. Knowledge in Follow Up Boss would be preferred but not mandatory.

Exceptional communication and interpersonal skills.

Ability to analyze data and make informed decisions.