Client services manager Jobs in Winnipeg, MB

Position Overview

Under the direction of the Director Health Services or designate, the Manager, Health Services oversees and manages inter-disciplinary team(s) consisting of staff who provide direct care to patients/residents/clients. This position is responsible to lead and ensure delivery of safe, effective and efficient health services. Inspires and leads health services staff across the organization to embrace and adopt integrated, patient/resident/client-centred care pathways and service delivery models. Accountable to provide service-delivery focused operational management in a fiscally responsible manner, partnering closely with leadership, internal and external stakeholders to support patients/residents/clients in accessing multiculturally respectful health services. Monitors and evaluates key performance indicators and collaborates with stakeholders to ensure safe, effective and appropriate patient/resident/client care through the clinical quality framework and patient/resident/client care lens that will shape an environment for clinical and service excellence.

Experience

• 3 - 5 years of leadership experience in a patient/resident/client care setting including: 5 years of related direct clinical services delivery across one or more assigned clinical areas of health care such as: Primary health, and/or community services including population health, health promotion and illness prevention for diverse populations across the human lifespan. Acute inpatient, specialty care and complex ambulatory settings. Integrating innovative community-based care modes (such as home care, primary care, etc.) to optimize healthy aging, health restoration and maintenance, and to deliver high-quality care in the areas of chronic disease, palliative care, community mental health, rehabilitation and/or long-term care.

Education (Degree/Diploma/Certificate)

• Post-secondary degree in a relevant health discipline from an accredited education institution.
• An equivalent combination of education and experience may be considered.

Certification/Licensure/Registration

• Active member in good standing of an associated regulatory body as appropriate.

Qualifications and Skills

• Demonstrated leadership capabilities. The provincial health system in Manitoba has adopted the .
• Knowledge of: Relevant professional regulatory requirements including standards and scope of practice for direct reports. Relevant legislated acts including but not limited to Personal Health Information Act, Protection of Persons in Care Act, Mental Health Act, Workplace Hazardous Material Information System (WHMIS), Principles of Routine Practices (Universal Precautions). Relevant Collective Agreements. Working with individuals from diverse cultural, social and ethnic backgrounds. Regional/site/unit policies, procedures, protocols and guidelines relating to: clinical care, administrative, financial, and human resource management.

Physical Requirements

• Must be able to work safely in a typical computerized office environment with frequent meetings, and to lift and carry items of up to approximately 10 kg (25 lbs.).
• Incumbent demonstrates ability to prioritize work, deal with interruptions, re-prioritize as required and ensure dedicated/focused time for strategic planning.
• Travel to other health care facilities within the SDO may be required.
• A valid class 5 Manitoba driver’s license and access to a personal motor vehicle are required.