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ApexFocusGroupHamilton, ON, CanadaClaims Representative II, Auto
Co-operatorsHamilton, ON, CA- Full-time
Company : CGIC
Department : Claims
Employment Type : Regular Full-Time
Work Model : Hybrid
Language : English is required, French is an asset.
Additional Information : There are 5 positions available.
The Opportunity :
We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society and our team is essential to deliver on this strategy. That’s why we prioritize our people, to ensure we provide a strong culture and development opportunities which enables our team to thrive and to live our purpose. The best part is that you will work with people that care passionately about you, our clients and our communities.
Our Claims team aspires to create peace of mind for our clients and our communities. Our national team of knowledgeable and trusted professionals serve our clients with compassion. We are passionate about continuous improvement and operate with high-integrity, motivated by our desire to do the right thing for our clients.
As the Auto Claims Representative II you will be responsible for the investigation, negotiation and resolution of complex claims. You will contribute to our client service culture through daily interactions with clients and by implementing innovative, client-centric solutions.
How you will create impact :
- Completing comprehensive investigation, evaluating and determining coverage, reserving adequately, effectively negotiating and settling complex auto claims, assessing liability and problem solving.
- Using investigation skills to identify opportunities for recovery (salvage and subrogation) ensuring proper guidelines are followed.
- Providing feedback to the leadership team on efficiencies for processes and procedures that will enhance the client experience.
- Supporting the team in the development of junior staff members through coaching and acting as a technical resource with respect to providing instruction and guidance.
- Providing exceptional client service in accordance with our claims service and quality standards, with the view of enabling the organization to be the industry leader in client engagement.
How you will succeed :
To join our team :
What you need to know :
What's in it for you?