Chief operations officer Jobs in Hamilton, ON

Founded in 1894 Hamilton Golf & Country Club in Ancaster Ontario stands as one of Canadas oldest and most prestigious private clubs steeped in more than a century of tradition. Renowned for its world-class golf and collegial atmosphere HGCC continues to deliver a world-class experience for members and guests blending its storied heritage with modern amenities and a vibrant club culture.

ABOUT THE CLUB

Member-Owned Private Club

Core Golf Member Count : 725

Gross Revenue : $12 million

AMENITIES

Golf : 27 full holes plus a nine-hole par-27 course

Dedicated practice facilities

Member-owned Pro Shop

Dining and Events

Winter Amenities (incl. golf simulator winter golf academy walking trails dining and social events)

POSITION SUMMARY

The Chief Operating Officer of Hamilton Golf & Country Club is responsible for all day-to-day operations and the realization of the Clubs strategic objectives. Reporting directly to the Board of Directors the COO leads a high-performing team to deliver an exceptional golf social and hospitality experience for members and guests. The COO is expected to be a highly visible and approachable leader who fosters open communication builds strong relationships with members staff and the Board and ensures operational excellence across all areas of the Club. The COO will also serve as an ambassador for HGCC within the broader golf industry and local community reinforcing the Clubs reputation as one of Canadas premier private clubs.

Direct reports include the Golf Course Superintendent Head Golf Professional F&B Manager

Controller and other administrative departments.

KEY RESPONSIBILITIES

Leadership Culture and Emotional Intelligence

• Demonstrate emotional intelligence and self-awareness in decision-making and interactions.
• Address performance issues constructively through coaching and feedback.
• Serve as a visible engaged leader who embodies HGCCs values and sets high standards for operational cultural and financial performance.
• Build and inspire a collaborative leadership team ensuring clear accountability succession planning and staff development.
• Create a positive inclusive workplace culture that promotes integrity respect and a sense of belonging for members and staff.

Member Experience

Governance & Board Relations

Strategic Management & Innovative Leadership

Operations & Finance

Risk & Compliance

Communication & Community Engagement

CANDIDATE PROFILE

The Chief Operating Officer is responsible for leading the team to achieve HGCCs strategic objectives while advancing its culture of excellence innovation and community. To ensure alignment with this distinctive environment and be the right fit for Hamiton the following qualifications and competencies :

Displays Emotional Intelligence : Being aware of and managing ones own emotions while understanding the emotions of others navigating complex situations and building trust.

Models Hospitality & Service Excellence : Creating a welcoming and exceptional experience for members and guests. Setting high standards for service and ensuring staff are well-trained and empowered to deliver.

Interpersonal Leadership : Building strong relationships with members staff and board members. Demonstrating empathy active listening and effective communication skills to foster collaboration and address concerns.

Club Governance : Understanding the legal and ethical frameworks that guide private club operations including member rights and responsibilities board structures and regulatory compliance.

Leads Change & Supports Innovation : Championing new initiatives that improve the clubs operations and member experience. Effectively communicating and managing change processes to gain buy-in from members and staff.

Strategic Management : Developing long-range plans that consider the clubs vision mission and competitive landscape. Setting goals allocating resources and measuring progress.

Values & Promotes Diversity : Fostering a welcoming and inclusive environment that respects and celebrates the diversity of the membership.

Financial Acumen : Understanding financial statements budgeting cost control and financial analysis specific to the private club industry. Can use data and analytics to make data driven decisions and recommendations.

EDUCATION & CREDENTIALS

COMPENSATION

The Club will offer an attractive year-round compensation package commensurate with experience which will include a competitive base salary bonus and full benefits. Hamilton strives to be the employer of choice. The base salary will reflect the competitive landscape and be commensurate with the experience skills and qualifications of the successful candidate. The base salary will be in excess of the threshold disclosure amount set out in the Pay Transparency Act Ontario (2026). The search process will be compliant with the Act.

Required Experience :

Chief

Key Skills

Anti Money Laundering,Marketing & Sales,Gas Turbine,CNC,Jpa

Employment Type : Full-Time

Experience : years

Vacancy : 1