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Category manager Jobs in Quebec City, QC

Last updated: 15 hours ago
  • Promoted
Manager Customer Service (On-Site)

Manager Customer Service (On-Site)

National BankLevis, Quebec
Permanent
Show moreLast updated: 18 days ago
Manager

Manager

DeloitteQuebec City, QC
CA$84,000.00–CA$140,000.00 yearly
Show moreLast updated: 30+ days ago
  • New!
Représentant(e) spécialiste en diabète – Soins du diabète (Lévis / Saint-Georges) / Diabetes Sales Specialist – Diabetes Care (Lévis / Saint-Georges)

Représentant(e) spécialiste en diabète – Soins du diabète (Lévis / Saint-Georges) / Diabetes Sales Specialist – Diabetes Care (Lévis / Saint-Georges)

AbbottQuebec, Quebec, Canada
Full-time
Show moreLast updated: 18 hours ago
Canadian Sales Manager

Canadian Sales Manager

TerraSource GlobalQuebec City, QC, CAN
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Senior Site Manager

Senior Site Manager

HaysQuebec, Canada
Full-time
Show moreLast updated: 4 days ago
Marketing Manager - SaaS

Marketing Manager - SaaS

Optel GroupQuebec City, QC, CA
Quick Apply
Show moreLast updated: 30+ days ago
  • Promoted
Manager Business Development

Manager Business Development

Azeus Systems LimitedQuébec, Quebec, Canada
Show moreLast updated: 30+ days ago
Category manager

Category manager

EightSix NetworkQC
CA$60,000.00–CA$70,000.00 yearly
Show moreLast updated: 30+ days ago
  • Promoted
Project Manager - Construction

Project Manager - Construction

Borea Construction, Québec, CA
Quick Apply
Show moreLast updated: 14 days ago
Global Process Expert – Distribution Transformers (Liquid Type) (f / m / d)

Global Process Expert – Distribution Transformers (Liquid Type) (f / m / d)

HITACHI ENERGY LTDOffice_QC, Quebec City
CA$100,000.00 yearly
Remote
Full-time
Show moreLast updated: 30+ days ago
Manager

Manager

Tim HortonsQuebec City, QC
Full-time
Show moreLast updated: 30+ days ago
  • Promoted
  • New!
Project Manager

Project Manager

Insight GlobalGreater Quebec City Metropolitan Area, Canada
Full-time
Show moreLast updated: 15 hours ago
STORE MANAGER / ASSISTANT MANAGER

STORE MANAGER / ASSISTANT MANAGER

Point ZeroQuebec
CA$47,000.00–CA$52,000.00 yearly
Show moreLast updated: 30+ days ago
Team Manager - Montréal, Royalmount

Team Manager - Montréal, Royalmount

Tiffany & CoCanada, QC
CA$32.45–CA$43.91 hourly
Show moreLast updated: 30+ days ago
Business Development Manager

Business Development Manager

GardaWorldNorth Vancouver, Québec
Permanent
Quick Apply
Show moreLast updated: 16 days ago
  • Promoted
Product Manager

Product Manager

SynechronGreater Montreal Metropolitan Area, Canada
Full-time
Show moreLast updated: 4 days ago
  • Promoted
Senior Project Manager

Senior Project Manager

Chaac TechnologiesQuebec, Canada
Full-time
Show moreLast updated: 1 day ago
General Manager - Coating

General Manager - Coating

KhibratyQuébec City, QC, CA
Full-time
Quick Apply
Show moreLast updated: 30+ days ago
HVAC Project Manager

HVAC Project Manager

Le Groupe MasterQuébec
CA$100,000.00 yearly
Show moreLast updated: 30+ days ago
Civil aviation safety Inspector - Flight operations

Civil aviation safety Inspector - Flight operations

Treasury Board of Canada SecretariatQuébec, Québec
CA$113,880.00–CA$133,570.00 yearly
Show moreLast updated: 30+ days ago
Manager Customer Service (On-Site)

Manager Customer Service (On-Site)

National BankLevis, Quebec
18 days ago
Job type
  • Permanent
Job description

Attendance On-Site Job number 23464 Category Manager Status : Permanent Type of Contract Permanent Schedule : Full-Time Full Time / Part Time? Full-Time Posting date 03-Dec-2024 Location : Levis, Quebec City Levis Province / State Quebec Area of Interest : Advisory services, Personal banking

As a Customer Service Manager, you'll be responsible for supporting and helping transaction service employees make a positive impact in people’s lives while also enabling your team to grow professionally. You'll play a leadership role by helping the Branch Manager make sure your branch functions smoothly and by listening to and coaching your employees day-to-day.

  • Please note that the incumbent will be required to work in two branches located Lévis

Your role

  • Guide and coach the team of representatives in identifying clients' financial needs
  • Make sure the team promotes the Bank's products and services and refers clients to the right resource
  • Support your team of representatives in achieving their objectives. Guide them and provide advice on work methods and service / business. development techniques after setting and following up on performance objectives and business development referrals
  • See that the branch's operational activities are carried out efficiently
  • Build loyalty by maintaining close relationship with clients and offering them quality service
  • More specifically, you will :

  • Manage complaints concerning transaction and retail banking services, in particular by handling and documenting complaints received at the branch to make sure their resolution improves client satisfaction.
  • Develop an action plan with the Branch Manager, ensure its implementation, and circulate the results of the Client Experience Metrics survey.
  • Explain to your team the rules for client segmentation, referrals, transaction execution, risk management, regulatory compliance and branch operating procedures, and make sure they are followed.
  • Work with your team and other units to complete various mandates, analyses and special projects, or supervise such activities.
  • Your Team

    With us, you will benefit from the solidity of a large company, a vast territory with great potential and working conditions allowing flexibility, while contributing to building the lives of people here. Our training programs based on learning in action allow you to master your role. Personalized training content is available to promote your continuous learning. Access to colleagues with different expertise, experiences and diverse profiles enriches your development from all points of view.

    Basic requirements

  • College diploma and four to six years of experience, depending on position level OR Bachelor's degree in a related field and one to six years of experience, depending on position level
  • Mutual Fund Representative license -an asset
  • Experience in personnel management and coaching
  • Experience in business development and customer service
  • Knowledge of financial products and services
  • Languages : French

    Skills

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    Client-focused Critical Thinking Decision Making Diversity & Inclusion Emotional Intelligence Learning Agility Managerial Courage Mobilization Partner Development Problem Solving Resiliency Risk Management Strategy Execution Stress Management Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.

  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Opportunities to get involved in community initiatives
  • Telemedicine service
  • Virtual sleep clinic These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family. Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. We're putting people first We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people. Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees. We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Come live your ambitions with us! Une carrière en tant que ConseillerAs a Senior Legal Advisor in the Legal