Car rental Jobs in Oshawa, ON
Last updated: 2 days ago
Manager of Rental Operations - Rental Properties
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JRoss RecruitersOntario4 days ago
Job type
- Permanent
Job descriptionOversee the daily operations of the business, including property management, guest reservations, maintenance, and cleanliness of cottages via each respective on-site team Ensure that all cottages are well-maintained, regularly inspected, and stocked with necessary amenities Develop and enforce policies and procedures that ensure smooth operations and safety protocols Monitor operational costs and implement strategies to optimize resource use and maintain profitability Ensure that every guest has an outstanding experience from booking to check-out, handling guest inquiries and complaints promptly Oversee the guest communication process, including pre-arrival information, booking confirmations, and post-departure feedback Ensure the maintenance team upholds high standards for cleanliness, maintenance, and cottage readiness for guests Develop and implement marketing strategies to increase visibility, bookings, and customer loyalty Monitor market trends and competitor activities to adjust pricing, promotions, and service offerings Collaborate with marketing and BD teams to improve the company’s online presence (e.g., website, social media, and third-party platforms) Identify opportunities for new business partnerships and referral programs Develop and manage the budget, tracking revenue, expenses, and profitability Prepare and analyze financial reports to identify trends, areas of improvement, and opportunities for cost savings Optimize pricing models and revenue management strategies to maximize occupancy and revenue Promote sustainable practices in the company’s operations, including eco-friendly amenities, energy conservation, and waste reduction Build and maintain positive relationships with local communities and stakeholders, ensuring alignment with local regulations and contributing to community growth Oversee the optimization of booking software, property management or CRM systems, and communication tools Leverage technology to improve operational efficiency, including remote monitoring systems for property management Proven experience as a Manager of Rental Operations, General Manager, or similar leadership role in hospitality or property management, ideally within the vacation rental or remote accommodation industry Experience managing remote teams and operations in a geographically dispersed environment Strong understanding of online booking platforms, customer service software, and / or CRM software systems Exceptional leadership and people management skills with the ability to motivate, train, and lead diverse teams Excellent organizational and multitasking skills, with the ability to manage several tasks and priorities simultaneously Strong financial acumen, with experience managing budgets, forecasting, and driving profitability Superior communication skills, both written and verbal, with the ability to maintain professionalism in all guest and staff interactions Ability to work independently and remotely, with strong problem-solving and decision-making abilities Strong business development and strategy-building skills Passion for hospitality and providing exceptional customer experiences Bachelor’s degree in Business Administration, Hospitality Management, or related field preferred Additional certifications in hospitality management or property management are a plus Location : Fully remote; occasional travel to properties may be required Schedule : Flexible working hours, though availability for emergencies and high-demand periods is expected Compensation : Competitive salary, benefits, and performance-based bonuses
Description
Leadership and Staff Management :
- Lead, mentor, and manage a team of remote employees, including customer service representatives, maintenance staff, and housekeeping teams
- Develop and implement training programs to ensure high-quality service standards across all departments
- Promote a positive and collaborative work culture with a focus on high performance, accountability, and innovation
Operational Management :
Guest Experience :
Marketing and Sales :
Financial Oversight :
Sustainability and Community Engagement :
Technology Management :
Requirements
Experience :
Skills :
Education :
Corporate Culture