Calling center Jobs in Canada

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Calling center • canada

Last updated: 1 day ago

Call Center & Contact Center Professionals

hire resolve comHamilton, ON, CA

Full-time

Quick Apply

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag... Show more

Distribution Center Colleague

jysk canadaMississauga, ON, ca

CA$21.75 hourly

Full-time

Quick Apply

Are you looking for something more than just a job? Are you looking for a community, a partnership, a team, and an opportunity to learn and grow in your career?.As one of world’s leading, and faste... Show more

Fulfillment Center Supervisor

cozeyMont-Royal, Quebec, Canada, H4P 1K3

Full-time

Quick Apply

At Cozey, we’re all about empowering possibilities in your home and making furniture shopping as easy and enjoyable as possible.Our thoughtfully designed, stylish furnishings adapt to evolving life... Show more

Bilingual Call Center Representative

reliable partsEdmonton, AB, CAN

CA$21.00 hourly

Full-time

Quick Apply

ABOUT RELIABLE PARTSWe are a leading distributor of appliance parts in the US and Canadian markets.With over 60 branch locations and multiple distribution centers, we provide service to customers i... Show more

Service Center Operation Manager

chart industriesEdmonton, Albe, Ca

Full-time

Howden, a Chart Industries Company is a global engineering business who focuses on providing clients with industrial products that help multiple sectors improve their everyday processes.Howden’s co... Show more

Distribution Center Manager

rexelEdmonton, AB, CA

Full-time

Join Rexel: A Global Leader in Electrical Distribution.Rexel is a world leader in the electrical distribution market,.We provide innovative electrical solutions and equipment for the industrial, re... Show more

Data Center Manager

themesoftOttawa West, ON, Ontario, Canada

Full-time

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Cook - Event Conference Center

sodexo canadaToronto, Ontario, Canada

Full-time

Sodexo is growing! We are looking for.You will be offered is a great team environment, work/life balance, great benefits and the ability to cook healthy and appealing menus for consumers.Minimum of... Show more

Calling Kinesiologists / Return to work for DISABILITY CASE MANAGERS roles

randstad canadaVancouver, British Columbia, CA

CA$70,000.00–CA$75,000.00 yearly

Full-time +1

Quick Apply

We are looking for a Disability Case Managers in Vancouver Downtown, BC.As a Disability Case Manager, you will play a key role within the client service team, proactively overseeing assigned disa... Show more

Retail Garden Center Employee

wildwood outdoor living centreVictoria, BC, CA

CA$19.00–CA$23.00 hourly

Full-time

Wildwood Outdoor Living Centre at is a one stop shop for all your outdoor living needs.We sell locally and ship products across Canada.We offer quality plant material, gardening supplies, outdoor l... Show more

Call Center Agent

transat tours canadaMontreal, Quebec, Canada

Full-time

Assist customers with navigating our websites.Provide exceptional customer service with empathy, active listening, and professionalism.A schedule based on operational needs, confirmed in advance an... Show more

Account Executive (Inbound - No Cold Calling)

better talentHamilton, Ontario, Canada

CA$72,000.00 yearly

Full-time

RevWhisper is a fully managed Airbnb revenue and listing optimization service for short-term rental operators, including hosts, co-hosts, and property management companies.We help our clients incre... Show more

Technical Support Center Supervisor

arx iumWinnipeg, MB, CA

Full-time

Quick Apply

Join the Future of Pharmacy Automation with ARxIUM!.Who We Are: ARxIUM is a leader in pharmacy automation, offering innovative hardware and software solutions globally.With over 20 years of experie... Show more

Data Center Technician

amazon data services canadaCalgary, Alberta, CAN

Full-time

Amazon Web Services (AWS) is growing rapidly and is looking for a Data Center Technician to join its expanding Infrastructure Operations team.Amazon Web Services (AWS) is a dynamic technology compa... Show more

Call Center Agent

inspire direct marketingToronto, Ontario, Canada

CA$20.00–CA$24.00 hourly

Full-time +1

Quit your day job, come help us save the world!.If you are a mature sales or call center agent, come join our team of professional fundraisers to elevate your career and use your skills t... Show more

Data Center Infrastructure Engineer

xanaduToronto, Ontario, CA

Full-time

Xanadu’s mission is to build quantum computers that are useful and available to people everywhere.At Xanadu, we are learners, innovators, researchers, collaborators and problem solvers.We are creat... Show more

Date Center Lead, Canada

turner townsendCalgary, Canada, Canada

CA$275,000.00–CA$300,000.00 yearly

Full-time

Build and maintain strong working relationships with the client, ensuring alignment on development goals and strategic direction.Act as a key point of contact for client communications and decision... Show more

Cook - SMU Student Center

aramarkHalifax, NS, CA

Full-time

Are you looking to develop your culinary skills in a unique food services environment? As a Cook on our SMU Dining team at Saint Mary's University, you’ll help bring recipes to life while being abl... Show more

Hair Stylist - Gladwin Center

great clipsABBOTSFORD, British Columbia, Canada

CA$20.00–CA$30.00 hourly

Full-time

Join a locally owned Great Clips® salon team and enjoy a rewarding career doing what you love! Whether you’re an experienced stylist or a recent graduate, we're excited to meet you.Ready to kicksta... Show more

Call Center & Contact Center Professionals

hire resolve comHamilton, ON, CA

30+ days ago

Job type

Full-time

Quick Apply

Job description

Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).

Key Responsibilities

Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
Manage team leaders/supervisors and drive performance through coaching, KPIs, and structured scorecards
Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
Support contact centre technology adoption (CRM, CCaaS/telephony platforms, diallers, QA tools, analytics/BI reporting)
Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
Promote a safe workplace aligned with applicable health and safety expectations (province/territory dependent)

Requirements

Education/qualifications: Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered
Experience: Typically 6–12+ years in call centre/contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM/QA/Training Manager, Senior Manager)
Core capabilities:

People leadership, coaching, performance management, and change delivery
KPI-led operations management and continuous improvement (Lean/Six Sigma exposure is beneficial)
WFM fundamentals (forecasting, scheduling, real-time management, adherence)
Quality assurance, training design, escalation/complaints management, and CX improvement
Strong stakeholder management across Operations, IT, Compliance, Sales, and HR

Systems/tools (varies by role): CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS/telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel/Google Sheets; BI tools)

Benefits

Extended Healthcare Plan (Medical, Disability, Dental & Vision)
RPP - Group RRSP
Group Life - AD&D - Critical Illness Insurance
Paid Time Off Benefits
Training & Development