Call centre supervisor Jobs in Saskatoon, SK

Overview

Looking to accelerate your career Fountain Tire - Saskatoon Distribution Centre is looking for a highly motivated leader to join the team as a Distribution Centre Manager !

As part of that growth and commitment to excellence we are searching for an experienced leader with a passion for process improvement and team development to join our team!

At Fountain Tire success is centered on providing an exceptional customer experience and building strong community relationships. Managers are leaders and builders who thrive on innovation building a business and providing outstanding customer service. We are looking for career-minded leaders who are forward thinking and dedicated to the continued growth of Fountain Tire.

What do we offer

At Fountain Tire our associates are our number one asset. As a vital member of our team you will get to enjoy some great benefits :

Competitive compensation : $80000 - $85000 per year including a Short-Term Incentive Program with an annual target of 10% to recognize your contributions to the organization

Comprehensive health dental and vision benefit programs for you and your family including an RRSP program with company matching

Policies and programs that support a balanced lifestyle

Discounts for you and your family on tires parts and services at all Fountain Tire locations

As a key member of the Distribution Centre team your hands-on leadership and operational expertise will be crucial in overseeing the daily warehouse operations ensuring all staff efficiently execute their duties to ship and receive products accurately and on time. Your contributions will have a direct impact on the success and seamless functioning of the distribution centre. Other duties include :

Managing inventory levels and maintaining accuracy between physical stock and system data

Responding to shipping discrepancies and ensuring first-call resolution with the Customer Service Desk

Reviewing and approving payroll and managing employee relations including performance feedback and team development of up to 10 associates.

Manage and analyze weekly and monthly KPI reports delivering clear actionable insights that support informed decision making and performance based compensation.

Managing the transportation and on-time delivery of goods ensuring cost-efficient processes and compliance with contracted freight companies

Completing quarterly inventory counts and collaborating with Inventory Management team to optimize stock levels based on market needs

Support a portion of a $25M budget through detailed cost analysis and financial projections.

Design and implement distribution and customer service strategies aligned with the organizations goals utilizing operational metrics to drive improvements and ensure adherence to end-to-end processes and procedures for inbound and outbound operations.

Ensuring adherence to safety policies and procedures in the workplace

What does it take to get on track

Completion of high school diploma or GED and 5 years of customer service experience

A minimum of 5 years of leadership experience in the distribution industry is required or a combination of relevant education and experience may be considered.

Previous experience in managing a warehouse and customer service staff is considered a strong asset.

Supply Chain Management courses and certificates are preferred

As part of our commitment to safety and integrity successful candidates will be required to complete a background check and credit check prior to employment.

Fountain Tire is committed to providing a supportive and innovative environment where you can develop your skills and grow your career. If youre looking for a rewarding leadership role with a market-leading company apply online today!

Required Experience :

Manager

Key Skills

Animation,Arabic Faculty,Import,Logistics

Employment Type : Full-Time

Experience : years

Vacancy : 1

Yearly Salary Salary : 80000 - 85000