Call center supervisor Jobs in Burlington, ON
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Call center supervisor • burlington on
Last updated: 11 hours ago
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals.WFM), customer experience (CX), and performance optimisation—with.Senior Manag...Show moreLast updated: 9 days ago
Join a team of passionate educators who are pioneers in their field, contributing to our esteemed 35-year reputation as leaders in early childhood education.
Here you’re not just encouraged - ...Show moreLast updated: 27 days ago
Job Title : Call Center Representative Agent Work From Home - Remote Panelists.Part-Time Focus Group Participants - Remote Work From Home (Up To $850 / Week).
Our company is seeking individuals to part...Show moreLast updated: 30+ days ago
We're looking for friendly and outgoing Shift Supervisors!.Shift Supervisors are a critical part of our restaurant leadership team.
Shift Supervisors work with restaurant management to provide t...Show moreLast updated: 30+ days ago
Supervisor, Distribution Center and Warehouse.Secondary (high) school graduation certificate.Organize tasks to accomplish the work.
Plan and organize operational logistics of the organization.Organi...Show moreLast updated: 11 hours ago
Be among the first 25 applicants.Applus+ is a global leader in the Testing, Inspection and Certification sector delivering non-destructive testing, inspection, engineering, and manpower services to...Show moreLast updated: 30+ days ago
At Service Inspired Restaurants we take great pride in our diverse portfolio of restaurants and believe a brave, bold and results-driven culture inspires and creates new opportunities for everyone....Show moreLast updated: 15 days ago
With over 115 years of experience, EMCO Corporation is a leading national wholesale distributor of plumbing, HVAC, waterworks, and industrial products to the construction industry.We provide qualit...Show moreLast updated: 30+ days ago
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No call center representative agent experience needed.Call ...Show moreLast updated: 30+ days ago
CSN Collision safely repairs more than 200,000 vehicles a year helping Canadians get back on the road with the trust and comfort of knowing their vehicle has been returned to like new condition.Sin...Show moreLast updated: 30+ days ago
AFIMAC Canada is seeking experienced Supervisors for upcoming assignments related to labour disruptions, organized protests and man made crisis / disasters.
This position will require you to work 12 h...Show moreLast updated: 30+ days ago
Celebrating 60 years in business!.With nine wholesale branches and three luxury showrooms throughout southwestern Ontario, Marks Supply is a leading supplier of top-quality Plumbing, PVF, Hydronics...Show moreLast updated: 30+ days ago
Modern Elevator Innovations (MEII) designs and manufactures custom elevator systems across North America.We manage the full process from engineering and fabricating components such as cabs and entr...Show moreLast updated: 25 days ago
This role calls for energy, enthusiasm and above all a desire to motivate and succeed!.Together with a team of 2-4 experienced sales / service managers, you will : .
Recruit student workforce (on campus...Show moreLast updated: 30+ days ago
As an established meat processing company, we are continually growing our team by seeking a talented individual to fill a full-time position as Packaging Supervisor.
Productivity and Cost Management...Show moreLast updated: 30+ days ago
This position provides leadership to the front line staff regarding the activities of patient food services including : meal service, ware washing, nourishment preparation and distribution, inventor...Show moreLast updated: 20 days ago
Our client, a leader in the logistic industry, is seeking a Package Handler to join their team.The ideal candidate will have a teamwork anda sense of urgency skillswhich will align successfully in ...Show moreLast updated: 15 days ago
Casual Custodian On-Call External Posting.The Hamilton Wentworth Catholic District School Board is looking for qualified candidates interested in working as On-Call Casual Custodians.Under the gene...Show moreLast updated: 30+ days ago
Be among the first 25 applicants.Get AI-powered advice on this job and more exclusive features.Join CPKC, North America’s first transnational railroad connecting U.
Canada and Mexico, where your car...Show moreLast updated: 15 days ago
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CAFull-time
Quick Apply
Program Supervisor
Umbrella Family and Child Centres of HamiltonHamilton, ON, CAFull-time
Quick Apply
- Promoted
Call Center Representative Agent Work From Home - Part-Time Focus Group Panelist
Apex Focus Group Inc.Hamilton, ON, CanadaRemote
Full-time +1
- Promoted
Shift Supervisor
Wendy'sStoney Creek, ON, CanadaFull-time
- New!
shipping supervisor
Globe Commercial ProductsBurlington, Halton Region, CAFull-time
Field Supervisor
Applus+ CanadaBurlington, Halton Region, CAFull-time
Site Supervisor
Service Inspired RestaurantsBurlington, Halton Region, CAFull-time
- Promoted
Warehouse Supervisor
Mckeough SupplyHamilton, ON, CanadaFull-time
Call Center Representative Agent Work At Home - Part Time Paid Panelists
ApexFocusGroupBurlington, Ontario, CARemote
Full-time +3
Collision Center Manager
CSN CollisionHamilton, ON, CAFull-time
- Promoted
Supervisor - Security
AFIMAC CanadaHamilton, ON, CanadaFull-time
Showroom Supervisor
CB CanadaBurlington, Ontario, CanadaFull-time
- Promoted
Shipping Supervisor
ATTA ElevatorsBurlington, ON, CanadaFull-time
Landscaper Crew Supervisor
Canadian Property StarsHamilton, OntarioFull-time +1
Quick Apply
- Promoted
Packaging Supervisor
Venetian Meat & SalamiStoney Creek, ON, CanadaFull-time
Supervisor, Nutrition
St. Joseph's Healthcare HamiltonHamilton, ON, CAFull-time
Package Handler On Call
Manpower CanadaHamilton, ON, CAPermanent +1
- Promoted
Casual Custodian On-Call
Hamilton-Wentworth Catholic District School BoardHamilton, ON, CanadaPart-time
Track Supervisor
CPKCHamilton, ON, CAFull-time
- Halifax, NS (from $ 33,248 to $ 154,427 year)
- Montreal, QC (from $ 37,908 to $ 81,725 year)
- Winnipeg, MB (from $ 80,071 to $ 80,488 year)
- Oakville, ON (from $ 77,961 to $ 79,279 year)
- Vaughan, ON (from $ 78,637 to $ 78,819 year)
- North York, ON (from $ 65,000 to $ 78,819 year)
- Old toronto, ON (from $ 44,850 to $ 75,000 year)
- Toronto, ON (from $ 44,850 to $ 75,000 year)
- Ottawa, ON (from $ 56,344 to $ 66,600 year)
- Mississauga, ON (from $ 47,500 to $ 63,999 year)
Call Center & Contact Center Professionals
Hire Resolve.comHamilton, ON, CA9 days ago
Job type
- Full-time
- Quick Apply
Job descriptionEducation / qualifications : Secondary school completion typically required; college diploma or bachelor’s degree (Business, Communications, Operations, Analytics, or related) is an asset. Equivalent experience is considered Experience : Typically 6–12+ years in call centre / contact centre environments, including 3–6+ years in leadership or specialist ownership (Team Lead, Contact Centre Manager, Operations Manager, WFM / QA / Training Manager, Senior Manager) Core capabilities : People leadership, coaching, performance management, and change delivery KPI-led operations management and continuous improvement (Lean / Six Sigma exposure is beneficial) WFM fundamentals (forecasting, scheduling, real-time management, adherence) Quality assurance, training design, escalation / complaints management, and CX improvement Strong stakeholder management across Operations, IT, Compliance, Sales, and HR Systems / tools (varies by role) : CRM and case management (e.g., Salesforce, Zendesk, ServiceNow), CCaaS / telephony platforms, diallers, WFM tools, QA platforms, and reporting (Excel / Google Sheets; BI tools) Extended Healthcare Plan (Medical, Disability, Dental & Vision) RPP - Group RRSP Group Life - AD&D - Critical Illness Insurance Paid Time Off Benefits Training & Development
Hire Resolve is assisting call centre and contact centre organisations in hiring experienced call centre professionals for multiple mid–senior opportunities across customer operations, service delivery, sales performance, and contact centre leadership. This is a multi-role opportunity spanning operations management, team leadership, quality assurance, training, workforce management (WFM), customer experience (CX), and performance optimisation—with progression toward senior leadership roles (Senior Manager, Head of Contact Centre, and Director-level positions).
Key Responsibilities
- Lead and optimise day-to-day contact centre operations across voice, email, chat, and digital channels
- Manage team leaders / supervisors and drive performance through coaching, KPIs, and structured scorecards
- Improve customer experience outcomes (CSAT, NPS, first contact resolution) while balancing efficiency and service levels
- Partner with WFM to manage forecasting, scheduling, real-time adherence, occupancy, and capacity planning
- Implement QA frameworks, calibration routines, and root-cause analysis to improve consistency and compliance
- Oversee onboarding, training, and knowledge management to maintain service readiness and quality standards
- Deliver performance reporting (AHT, ASA, abandonment, conversion, complaints, attrition) with actionable improvement plans
- Support contact centre technology adoption (CRM, CCaaS / telephony platforms, diallers, QA tools, analytics / BI reporting)
- Ensure appropriate privacy and data-handling practices aligned with PIPEDA (and provincial equivalents where applicable)
- Promote a safe workplace aligned with applicable health and safety expectations (province / territory dependent)
Requirements
Benefits