Call center operator Jobs in Toronto, ON

Are you passionate about learning and development? Do you love helping others grow and thrive through innovative training programs? We’re looking for a Learning Advisor to join a dynamic and inclusive team within a growing company focused on delivering outstanding customer experiences.

This is a remote opportunity with exciting challenges, room for creativity, and meaningful impact!

Salary : $24–$26 / hour (based on experience)

Schedule : Flexible daytime hours (EST), based on business needs

Location : Fully remote – Work from anywhere in Canada!

Work Hours : 40 hours / week (including breaks)

Advantages

Why You’ll Love This Role :

Work-Life Balance – Enjoy the flexibility of working from home

Make an Impact – Shape employee development and elevate team performance

Creative Autonomy – Design engaging, innovative training content your way

Supportive Culture – Collaborate with driven professionals in a positive environment

Career Advancement – Be part of a growing organization focused on development and learning

Inclusive Workplace – We welcome and celebrate diversity in all its forms

Responsibilities

Key Responsibilities :

Identify learning needs and create impactful training plans tailored to customer experience / call center teams

Develop engaging curriculum and training materials (guides, manuals, job aids)

Facilitate live virtual training sessions and coaching via phone or video

Monitor learner performance and provide feedback to enhance skill development

Continuously improve training programs based on results and participant input

Partner with subject matter experts and team leaders to deliver results-driven learning solutions

Coordinate logistics, schedules, and communications for smooth training delivery

Qualifications

• Bilingual (English / French)
• 2–3+ years of experience in training delivery—preferably in
• Customer service or call center environments
• Strong expertise in curriculum development, virtual facilitation, and adult learning principles
• Familiarity with eLearning tools and current L&D trends
• Excellent communication and interpersonal skills
• Ability to adapt and solve problems in a fast-paced environment
• Proficiency in Microsoft Office Suite
• Internet Connection : A wired Internet connection is required (WiFi not encouraged).

Summary

How to Apply

Apply directly at www.randstad.ca and take the next step in your learning & development career.

This is more than just a job—it’s an opportunity to grow, help others, and be part of an amazing team.

We encourage everyone, especially women, Indigenous persons, people with disabilities, and visible minorities, to apply. If you need accommodations during the hiring process, just let us know, and we’ll be happy to help!

Bilingual Call Center Trainer

Location : Remote

[email protected]

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary / gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to [email protected] to ensure their ability to fully participate in the interview process.