Call center director Jobs in Laval, QC

One of our major banking clients is looking for a Bilingual Call Center Representative - Collections Duration : 6 months contract with potential for extension or permanencyLocation : Montreal, QC - Onsite days once a monthWorking hours : Monday to Friday 7 am to 11 pm, Saturdays 8 am to 6 pm, Sundays 1 pm to 8 pm Candidates MUST be available for the whole training period. Mandatory attendance. Role Mandate : The Early Stage Collections, call center agent is accountable for collecting 1-3 cycle delinquent and overdrawn accounts while maintaining a high standard of efficiency and customer / client service focus within a collection call center environment. Call center agents in the Early Stages department are to maintain objectivity with each customer encounter. Assess risk and make payment arrangements within established process or refer customers for alternate Re-Payment solutions (i.e., Reduced, or deferred payment programs, restructure, hardship, etc.). Engage in pro-active solution outreach offers to non-delinquent segment of borrowers. Agents are expected to meet specific quality and metric targets align with the LOB.Candidate Value Proposition (CVP) : This role allows the candidate(s) to work in an established institution and with multiple groups within the organization, which will allow candidate(s) to build effective skills and confidence. The individual is exposed to other lines of business, as there are lots of opportunities for learning, growth, and development. There are flexible work schedules including possible, remote, and the individual will be working in an environment that values equity, diversity, inclusion, and growth.Group Culture : This individual will be working in a collaborate, fast-paced and friendly environment. MS Teams is available throughout the day for team members to communicate. Teams are very supportive of one another.Role Responsibilities : - Perform In-bound / Outbound collections call to clients regarding passed due payments- Respond to inquiries regarding delinquent accounts and negotiate payment arrangement- Offer Hardship solutions to customers by completing risk assessments- Perform other related service responsibilities as required- Document all activity details in appropriate systems- Manages all transactions related to customer and branch calls or refers to appropriate internal business groups- Follows documented policies and procedures to execute transactions, activities and processes within assigned authoritiesMust-Have Skills : - Strong communication and writing skills in both French / English- 6 months of previous call center minimum- Basic understanding of Consumer Collections and relevant functional procedures- Intermediate knowledge of Microsoft Office (Excel, Word, Outlook)- Strong conversation communication skills and negotiating skills- Proven ability to work effectively in a fast-paced environment- Proven ability to multi-task, prioritize workload and meet deadlinesNice-to-Have Skills- Previous FI / banking experience- Collections experience- Experience in a similar roleSoft-Skills- Team player- Strong attention to detail- Fast learner- Motivated- Ability to work independently URGENT : Please read the job description below. If this interests you, please send a MS-Word version copy of your updated resume (ASAP) along with your salary expectations, first available date and a telephone contact number : E-mail to [email protected]                                          Please mention the job title above in the subject lineThe recruiter in charge of this role is Fathiya  If you do not think you are a match for this opportunity, but know someone who is, feel free to forward this email to them and you will be eligible for a referral bonus upon a successful hire.  Please note that this is the most up to date version of job description available at this time - During Client Interview you will receive additional information - variance may apply! Please note : Adherence to our end client's vaccination policy is a requirement. Please visit the TEAMRECRUITER website to review other CAREER OPPORTUNITIES!