Job Description

What You’ll Do :

Reporting to the Manager, Sales, you’ll be responsible for assisting in managing staff and organizing and monitoring work process.

The core parts of your role will be to :

Apply quality principles and practices to establish a strategic approach and improve the organization’s operations and productivity. This includes managing processes to support the organization’s strategic direction and communicating, facilitating and supporting necessary changes for continuous improvement.

Assist in establishing strategic initiatives and accomplish financial objectives. This includes gathering pertinent business, financial, service, and operations information and forecasting requirements to prepare an annual budget and schedule expenditures.

Provide information to the Sales Manager including annual objectives, business opportunities, results, trends, and competitive information.

Assist in managing the department and coordinate activities to achieve operational efficiency while adhering to the strategic plan. Analyzes needs and directs changes as required.

Increase management’s effectiveness. This includes recruiting, selecting and training individuals, communicating strategies and objectives, and providing workers with the necessary resources to perform individual job responsibilities efficiently.

Assist in leading the performance management process by communicating job expectations and tracking progress of individual activities and effectiveness. This includes determining team and individual goals, offering job coaching, training, monthly meetings, motivation and support to help employees meet objectives and quality requirements, reviewing progress, and offering feedback as required.

Attract new business. This includes responding to members’ questions or complaints, initiating new business through incoming phone calls, mailings and cross-marketing initiatives, and provides feedback with regards to preparing the new business inserts for client policy kits.

Resolve product or service problems and member complaints as required. This includes clarifying the complaint, determining cause, selecting and explaining the best solution, making recommendations to management, and following-up to ensure resolution.

Support staff by responding to daily operational and sales questions from the sales representatives, clarify information, and provide direction and counseling as required. Provides necessary data and assists the Broker Sales and Service Representatives with home and auto presentations, seminars, etc.

Determine responsibilities and functions that require assignment of sales representatives and sales administration representatives to special projects.

Tabulate the sales standards data monthly. This includes requisitioning bonus payments and maintaining the year-to-date figures for management.

Provide information and resolve user problems relating to system errors and general accounting errors. Conducts sales client surveys.

Perform other duties within competence, as assigned.

Qualifications

Let’s Talk About You :

• This is the unique blend of skills and experience we would love to see in an ideal candidate :
• A university degree in business or completion of AIIC / CIP designation.
• An RIBO license or willing to obtain
• A minimum of two years’ experience in a supervisory role.
• A minimum of 5 years’ experience in a call center environment
• A minimum of three years’ in a sales role.
• Exceptional communication skills and the demonstrated ability to deal effectively with all levels of internal and external stakeholders.
• Superior time management, project management and organizational skills to manage competing priorities.
• Intermediate knowledge of Microsoft Office Suite applications, with knowledge of Salesforce being an asset.
• The ability to communicate in French is considered an asset.

We also consider your potential.   If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer :

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here :

Let’s work together! If you are interested in this opportunity, please  apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

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