Broker Jobs in Waterloo, ON

Data Entry Clerk

Fast-paced opportunity in the insurance industry focused on high-volume application processing, data accuracy, and broker support. Work with tools like DPS and Excel in a collaborative hybrid environment, handling real-time requests while developing strong operational and analytical skills.

What is in it for you:

• Hourly salary of $17.60.
• Full-time position: 37.50 hours per week.
• Weekdays with a start time between 8:00 am and 8:30 am.
• 6-month contract with the potential for permanent employment.
• Remote on Monday and Friday; on-site Tuesday to Thursday.

Responsibilities:

• Complete assigned operational tasks while meeting service level agreements and productivity targets.
• Process applications and requests using the DPS system, including items received via email, fax, and MFT.
• Perform high-volume data entry activities, including processing a minimum of 200 applications per day with accuracy.
• Identify and resolve mismatch and reject queue items, including required follow-ups.
• Review unclear applications by referencing original submissions to ensure accurate processing.
• Process returned safety catch notifications in office.
• Retrieve CSP applications from the client portal and maintain accurate Excel tracking.
• Manage CSP incomplete reporting and follow up with lenders as needed.
• Conduct audits of applications and emails when required.
• Retrieve faxes from the Rightfax server.
• Manage shared inboxes, prioritize escalations, and ensure adherence to service level agreements.
• Handle inbound and outbound communications, including emails and phone calls, to support brokers, customers, and internal partners.
• Issue indemnification certificates upon request from brokers.

What you will need to succeed:

• Bachelor’s degree required.
• 1 year of relevant experience in data processing, operations, or administrative support.
• Proficiency in Microsoft Excel, Word, and SharePoint.
• Familiarity with DPS systems is considered an asset.
• Experience with reporting or audit activities is an asset.
• Strong attention to detail.
• Strong organizational and time management skills.
• Ability to handle high-volume and repetitive tasks with consistency.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team.
• Ability to quickly learn and adapt to new tools and systems.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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