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Branch manager Jobs in Pickering on

Last updated: 4 days ago
Customer Experience Associate - Future Opportunities

Customer Experience Associate - Future Opportunities

The Toronto-Dominion Bank (Canada)Pickering, Ontario
CAD42000–CAD50000 yearly
Part-time
Show moreLast updated: 30+ days ago
supermarket manager

supermarket manager

SALWA GROCERS & HALAL MEATPickering, ON, CA
CAD43.5 hourly
Permanent
Show moreLast updated: 8 days ago
  • Promoted
Marketing Manager

Marketing Manager

goeasyPickering, CA
Show moreLast updated: 20 days ago
restaurant manager

restaurant manager

2590235 Ontario Inc.Pickering, ON, CA
CAD36–CAD38 hourly
Permanent
Show moreLast updated: 23 days ago
Assistant Manager

Assistant Manager

Tim HortonsPickering, ON
CAD20–CAD23 hourly
Full-time
Show moreLast updated: 30+ days ago
Campaign Manager

Campaign Manager

Search Engine PeoplePickering, Ontario, CA
CAD30 hourly
Show moreLast updated: 30+ days ago
Account Manager

Account Manager

AtkinsRéalisPickering, ON
Full-time
Show moreLast updated: 4 days ago
wholesale establishment manager

wholesale establishment manager

Swansea Products CorporationPickering, ON, CA
CAD43.27 hourly
Permanent
Show moreLast updated: 23 days ago
Assistant Grocery Manager

Assistant Grocery Manager

Farm BoyPickering, ON, CA
CAD50000–CAD60000 yearly
Full-time
Show moreLast updated: 30+ days ago
Branch Manager

Branch Manager

Herman's Supply CompanyPickering
CAD150–CAD190 daily
Full-time
Show moreLast updated: 30+ days ago
restaurant manager

restaurant manager

Popeyes Louisiana kitchenPickering, ON, CA
CAD28.9 hourly
Permanent
Show moreLast updated: 23 days ago
Project Manager

Project Manager

Morson TalentPickering
CAD65–CAD80 hourly
Contract
Show moreLast updated: 30+ days ago
Digital Account Manager

Digital Account Manager

ABL EmploymentPickering, ON
CAD70000–CAD90000 yearly
Show moreLast updated: 30+ days ago
Project Manager

Project Manager

FramatomePickering, ON, CA
Show moreLast updated: 23 days ago
Finance Manager

Finance Manager

EquestPickering, Ontario, Canada
Show moreLast updated: 14 days ago
  • Promoted
Senior Manager, Tax

Senior Manager, Tax

VacoPickering, ON, CA
CAD140000–CAD150000 yearly
Temporary + 1
Show moreLast updated: 7 days ago
Branch Manager - Pickering, ON

Branch Manager - Pickering, ON

Master HalcoPickering, ON
CAD95000–CAD115000 yearly
Full-time
Show moreLast updated: 4 days ago
Personal Banking Associate

Personal Banking Associate

BMOPickering, ON
CAD35000–CAD52000 yearly
Part-time
Show moreLast updated: 30+ days ago
financial manager

financial manager

CANADIAN TAX & FINANCIAL SERVICES INC.Pickering, ON, CA
CAD58.2 hourly
Permanent
Show moreLast updated: 23 days ago
finance manager

finance manager

Apex Healthcare PersonnelPickering, ON, CA
CAD87000–CAD100000 yearly
Permanent
Show moreLast updated: 15 days ago
Customer Experience Associate - Future Opportunities

Customer Experience Associate - Future Opportunities

The Toronto-Dominion Bank (Canada)Pickering, Ontario
30+ days ago
Salary
CAD42000–CAD50000 yearly
Job type
  • Part-time
Job description

Description

Perform a broad range of customer service transactions, may provide information and / or advice on services, products, and / or solutions to existing or prospective TD customers.

This role is required to understand customer needs and identify opportunities to promote products, services, and / or refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer experience.

KEY ACCOUNTABILITIES

CUSTOMER

  • Create an exceptional customer experience with every customer interaction and contribute to the ongoing improvement of the overall branch customer experience through service and advice
  • Complete a broad range of financial transactions (e.g., deposits, withdrawals, bill payments, and / or other transactions, as necessary) in an accurate and efficient manner
  • Assist with responding and resolving customer concerns, escalating when necessary
  • Identify customer needs and determine solutions to customer problems, and open a limited range of products and / or services for customers

SHAREHOLDER

  • Support the achievement of business objectives by supporting advice goals
  • Promote products, advice, services and banking capabilities
  • Understand and apply operating policies and procedures
  • Contribute to business objectives for Operational Excellence
  • Support the timely and accurate completion of business processes and procedures
  • Escalate non-standard or high-risk transactions / activities as necessary
  • Support and participate in process improvement opportunities
  • Ensure necessary due diligence to support the accuracy of all customer transactions / activities
  • Be knowledgeable of and comply with Bank Code of Conduct
  • EMPLOYEE / TEAM

  • Participate fully as a member of the team, promote team effectiveness and contribute to a positive work environment
  • Support the team by continuously developing knowledge in own area
  • Participate in personal performance management and development activities, including cross training within own team
  • Keep others informed and up-to-date about all relevant or useful information related to day-to-day activities
  • Contribute to a fair, positive and equitable environment that supports a diverse workforce
  • Act as a brand champion for your business area / function and the bank, both internally and / or externally
  • BREADTH & DEPTH

  • Requires established customer service skills to perform a range of routine activities and multi-step customer transactions, generally with limited financial impact
  • Requires a broad knowledge regarding basic product suite of business supported
  • Evaluates and recommends customer solutions from established options
  • Understands how the assigned duties relate to others in the customer or advice team and how the team integrates with others
  • Identifies and assesses customer problems in straight forward situations using standard procedures, and escalates non-standard issues internally; typically addressing routine requests requiring minimal discretion
  • Impacts team results through the quality of the services or information provided to customers
  • Follows standardized advice and customer service procedures and practices and recommends opportunities to improve processes in their own work area
  • Uses communication skills to exchange / clarify product / process information with composure and ensures underlying details are understood
  • Requires working knowledge and skills developed through formal training or work experience
  • Generally reports to a Manager Customer Experience or Branch Manager
  • EXPERIENCE & EDUCATION

  • High School diploma and / or
  • 1+ years of relevant experience
  • Post-Secondary or Undergraduate degree (in related field) preferred
  • Who We Are :

    TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches / stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

    TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you.

    Our Total Rewards Package

    Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs.

    Additional Information :

    We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

    Colleague Development

    If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals.

    Training & Onboarding

    We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

    Interview Process

    We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

    Accommodation

    Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

    We look forward to hearing from you!

    Language Requirement (Quebec only) :

    Sans Objet