JOB DESCRIPTION

Our employees are at the heart of what we do best : helping people, businesses and society prosper in good times and be resilient in bad times. When you join our team, you’re bringing this purpose to life alongside a passionate community of experts.

Feel empowered to learn and grow while being valued for who you are– here, diversity is a strength. You have our commitment to support you in reaching your goals with tools, opportunities, and flexibility. It’s our employee promise.

Our hybrid work model provides the balance between working from home and enjoying meaningful in-person interactions.

Read on to see how you can shape the future, win as a team, and grow with us.

About the role

Job Description

Position Overview :

We are seeking a dedicated Group Benefits Assistant whose core functions will include printing documents, managing both paper and electronic mail, and various forms of filing. This role involves providing exceptional customer service for regional groups across Canada as well as providing administrative support to the Group Benefits team. The ideal candidate will possess prior administrative support experience, have high attention to detail and demonstrate a strong commitment to ensuring the satisfaction and well-being of clients. The successful candidate will be required to work from the office 5 days per week.

What You'll Do Here :

Administrative Duties :

• Print and manage documents.
• Handle both paper and electronic mail efficiently.
• Perform various filing tasks, maintaining organized records of all interactions and transactions in compliance with company policies and procedures.

Collaboration :

Continuous Improvement :

Compliance :

Inquiry Resolution :

What You Bring to the Table :

Experience : Prior experience in an administrative support or customer service role is essential, with a proven track record of delivering exceptional client experiences.

Bilingualism : Proficiency in both English and French will be considered an asset, but is not a requirement.

Administrative Skills : Strong organizational and time management skills to manage printing, mail, greetings, and filing tasks efficiently.

Communication Skills : Outstanding verbal and written communication skills, with the ability to convey complex information in a clear and concise manner.

Problem-Solving : Demonstrated ability to analyze client inquiries, identify underlying issues, and provide appropriate solutions or escalate matters as necessary.

Team Player : A collaborative mindset with the ability to work effectively within a team, contributing to a positive and supportive work environment.

If you are a motivated individual with a passion for administrative duties and exceptional customer service, we encourage you to apply for this exciting opportunity.

What we offer

Working here means you'll be empowered to be and do your best every day. Here is some of what you can expect as a permanent member of our team :

A financial rewards program that recognizes your success

An industry leading Employee Share Purchase Plan; we match 50% of net shares purchased

An extensive flex pension and benefits package, with access to virtual healthcare

Flexible work arrangements

Possibility to purchase up to 5 extra days off per year

An annual wellness account that promotes an active and healthy lifestyle

Access to tools and resources to support physical and mental health, embracing change and connecting with colleagues

A dynamic workplace learning ecosystem complete with learning journeys, interactive online content, and inspiring programs

Inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities

Inspiring leaders and colleagues who will lift you up and help you grow

A Community Impact program, because what you care about is a part of what makes you different. And how you contribute to your community should be just as unique.