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Analytics consultant • london on
- Promoted
Senior Retention Insights & Analytics Consultant
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MedtronicOntario, CanadaSenior Retention Insights & Analytics Consultant
ADPGolden Horseshoe, ON, Canada- Full-time
Description : ADP is hiring a Senior Retention Insights & Analytics Consultant
Location : Etobicoke
Department : Client Retention
Position Summary
The Senior Retention Insights & Analytics Consultant will be responsible for developing and delivering data-driven insights that support strategic retention initiatives. This role will focus on identifying client retention risks, optimizing the client experience, and creating actionable intelligence that informs business decisions. The successful candidate will transform data into meaningful insights and recommendations to help improve client retention and satisfaction.
Key Responsibilities
- Develop and maintain advanced analytical tools and datasets to assess client retention risks and opportunities across all client segments.
- Collaborate with cross-functional teams to gather, analyze, and interpret complex datasets, turning them into actionable insights for the retention team.
- Help design, develop, and deliver comprehensive monthly and weekly retention reports for senior management.
- Collaborate to maintain the predictive models and dashboards to forecast client retention and identify potential churn.
- Analyze historical data and emerging trends to develop retention strategies that improve the overall client experience.
- Partner with service teams to address identified retention risks and implement targeted strategies.
- Monitor and continuously improve performance metrics and quality control processes to enhance reporting and analytics.
- Prepare ad hoc analyses and statistical reports to support retention initiatives and business needs.
- Stay current with emerging data technologies and recommend innovative solutions to optimize analytics and reporting capabilities.
Technical Requirements
Education and Experience
Competencies and Skills
Preferred Qualifications
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