Agent Jobs in North York, ON

Technical Support Agent (30 positions) for provincial government agency client, Scarborough and North York contact centres.

Marberg Job Number :  2445.

Job Type : Temporary.

Initial Term : February 1 2025 to July 31 2025

Compensation :  $29.94 per hour

Regular Work Hours : 7.25 hours per day not including 1 hour unpaid lunch break, to be worked during regular business hours, Monday to Friday (36.25 work hours per week), with occasional, additional paid hours as needed.

Work Locations : 100% onsite at either client's Scarborough or North York locations, as needed, both with free parking provided. You must be flexible to work out of either location according to business requirements.

Ergonomic Requirements :  In addition to regular desk work, the position will occasionally require the ability to safely lift up to 45 lbs., as well as bending, crouching, overhead lifting, extended standing, walking across floors and between buildings, and other ergonomic activities associated with setting up workstations and equipment.

Onsite Dress Code : Business Casual or according to client business requirements.

Position Reports To : Manager, Field IT

Responsibilities Summary :

In a Technical Support Contact Centre environment, will provide technical support services to head and field staff offices, including system configuration, and troubleshooting both hardware and software issues.

With an emphasis on telephone based technical support, will :

• Troubleshoot and diagnose software and hardware related issues on a day-to-day basis.
• Communicate with specific internal teams and technical support staff to resolve technical issues encountered in day-to-day work.
• Troubleshoot maintenance and installation of network systems including all hardware, cabling, and telecommunications.
• Perform testing and evaluation of current and future software applications, as assigned. Test new software and hardware for compatibility with current standards and equipment.
• Provide updates and reports to supervisor and internal team members on the status of work, providing basic information on the production of configuration benchwork. Answer basic questions and document configuration benchwork progress. Escalate issues / problems to appropriate resource with level of urgency, if unable to resolve.
• Additional system configuration and troubleshooting, hardware and software support, and inventory administration responsibilities as required.

Qualifications :

Education : Post Secondary Degree or Diploma in computer engineering or equivalent combination of education and work experience.

Preferred Work Experience :  At least 3+ years of progressive experience in technical support, computer system configuration support and troubleshooting, both for hardware and software.

Technical Skills Requirements :

Language and Customer Service Skills Requirements :

Task -Based Qualifications and Additional Attributes :

Additional Requirements :

Application Notes :

Recommended Application Date : We kindly request that you submit your resume as soon as possible, as our client will not accept new applications after Friday December 20, 2025. Qualified applications may be contacted same day as date of application.