Remote Administrative assistant Jobs in Cole Harbour, NS
- Promoted
Customer Service Representative 100 Remote
Recrute ActionCape Breton, Nova Scotia, Canada- Promoted
Virtual Family Physician - Atlantic License (Bilingual French - remote role)
Teladoc HealthNova Scotia, Canada
Gestionnaire de dossiers d'invalidité bilingue
ManulifeCAN, Nova Scotia, Full Time Remote
Remote Outbound Sales Representative Nova Scotia)
MCI, LCDartmouth, NS, CA- Promoted
Online Work At Home Panel - Part Time Administrator Assistant Welcome
Apex Focus GroupHalifax, Nova Scotia, Canada- Promoted
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists
ApexFocusGroupHalifax, NS, Canada
Social Worker, Counselling Therapist, Counsellor - Critical Incident Response (Atlantic provinces)
LifeWorksHalifax, Nova Scotia, Canada
Work-at-Home Inbound Insurance Agent (Paid Training & Licensing)
The Sydney Call CentreNS, Canada
Coordonnateur(trice) des dossiers d’invalidité bilingue
Company 1 - The Manufacturers Life Insurance CompanyCAN, Nova Scotia, Full Time Remote
Executive Assistant-REMOTE-CANADA
NTT DATA ServicesHalifax, NS, CA
VON Virtual Job Fair - Nova Scotia
VONPictou County, Nova ScotiaCustomer Service Representative 100 Remote
Recrute ActionCape Breton, Nova Scotia, Canada- Full-time
- Permanent
- Remote
Customer Service Representative Remote
Our client in the insurance industry is seeking 17 talented individuals to join their dynamic team supporting the US Retirement Participant Center during a peak season. This is an exciting opportunity to work in a fastpaced environment while gaining exposure to US markets and focusing on personal growth within a supportive and engaging team atmosphere.
What is in it for you :
Hourly salary of $18.77.
4month contract with the potential for permanent employment.
Fulltime position : 37.50 hours per week.
Weekday schedule : Start times between 9 am and 3 pm AST with preferred shifts from 11 am to 7 pm 12 pm to 8 pm or 1 pm to 9 pm AST depending on business needs.
Enjoy the flexibility of remote work.
Join a passionate and inclusive team of professionals.
Responsibilities :
Handle approximately 3040 inbound calls daily providing highquality customer service.
Process account transactions including investment changes withdrawals and loans.
Offer insights and detailed information about participant retirement accounts and planspecific provisions.
Assist customers with form completion address account rejections and provide website / app navigation support.
Stay current on company policies procedures and updates.
Meet performance metrics for customer feedback firstcontact resolution productivity and accuracy.
Recommend clientcentered solutions within established guidelines.
What you will need to succeed :
Postsecondary education with industry certification preferred or equivalent work experience.
3 to 4 years of experience in customer service administrative roles or call center environments.
Proven ability to work inoffice or hybrid arrangements.
Familiarity with performance metrics and key performance indicators (KPIs).
Strong time management skills in highvolume fastpaced settings.
Attention to detail and the ability to handle multiple cases simultaneously.
Demonstrated problemsolving and criticalthinking abilities.
Confidence in managing customer expectations and working with diverse personalities.
Knowledge of 401(k) plans or pension plans (or Canadian equivalents) is an asset.
Bilingual in English and Spanish to support clients in both languages is an asset.
Why Recruit Action
Recruit Action (agency permit : AP2000003) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.
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