Admin Jobs in Terrace, BC
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Admin • terrace bc
Last updated: 15 days ago
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.At Peterbilt Pacific, ...Show moreLast updated: 30+ days ago
Looking for people to participate in taking online surveys for Fortune 500 brands.All you need to do is complete online surveys by sharing your opinion.
You will help influence brand decisions on se...Show moreLast updated: 30+ days ago
We're hiring a Pediatric Physiotherapist in VICTORIA!.If you have experience in pediatrics or you’ve been searching for an opportunity to work with kids and receive incredible mentorship, we have a...Show moreLast updated: 30+ days ago
Now accepting applicants for Focus Group studies.Earn up to $850 per week part-time working from home.Must register to see if you qualify.
No Call Center Representative Agent experience needed.Call ...Show moreLast updated: 15 days ago
- Promoted
Service Advisor
Peterbilt PacificTerrace, BC, CanadaFull-time
Earn Cash From Taking Surveys Online
Earn HausTerrace, BC, CAFull-time +1
Copy of Pediatric Physiotherapist at FUN private physiotherapy clinic in Victoria!
Kids Physio GroupSaanich Rd Suite Victoria VX X BC CanadaFull-time +2
- Promoted
Administrative Assistant Admin Work From Home - Part Time Focus Group Panelists
code4Terrace, CanadaRemote
Full-time +1
- Haliburton, ON (from $ 37,050 to $ 175,500 year)
- Trail, BC (from $ 49,629 to $ 175,211 year)
- Chetwynd, BC (from $ 52,202 to $ 172,834 year)
- Innisfil, ON (from $ 51,141 to $ 157,672 year)
- Didsbury, AB (from $ 52,831 to $ 144,395 year)
- Bracebridge, ON (from $ 40,750 to $ 143,414 year)
- Wiarton, ON (from $ 47,775 to $ 133,552 year)
- Comox, BC (from $ 42,544 to $ 130,956 year)
- Ladysmith, BC (from $ 40,463 to $ 127,076 year)
- Petrolia, ON (from $ 29,250 to $ 125,629 year)
Service Advisor
Peterbilt PacificTerrace, BC, Canada30+ days ago
Job type
- Full-time
Job descriptionAcquire and maintain customer and vehicle information Consult vehicle file for outstanding recalls or warranty repairs Obtain credit approval if necessary Open repair orders and enter job descriptions Coordinate new and used truck department requirements Obtain, in advance, repair order requests on new sales and coordinate with parts department on requirements Receive service department phone calls and direct to appropriate person as required Follow-up with customers about service repairs done and additional items found in need of repair Maintain MVI decals and paperwork Give out purchase order numbers Keep the service and warranty departments filing current Provide additional assistance to Service Manager, Warranty Admin and Shop Foreman, as required Other duties and projects as assigned Provide excellent customer service and maintain customer relationships Interpolate and prepare information from repair orders, service reports, test results and troubleshooting to process engine, drivetrain and chassis warranty and extended warranty claims Prepare customs documents, locate, ship, track and tag failed warranty parts for return as requested by vendors Review warranty RO’s according to warrantability Review all warranty RO’s to ensure proper documentation and troubleshooting is completed and filled out Forward all warrantable work orders to the Centralized Warranty Department for processing Process approved / denied warranty claims accordingly Deal with warranty related customer inquiries in person and on the phone Determine warrantable status of repairs and aid in troubleshooting, obtaining repair authorization and instituting the correct repair procedure Taking and resolving customer complaints by phone and in person Notify customers of safety recalls, product support programs and warranty repairs outstanding Follow up with customers regarding parts ordered for warranty repairs and scheduling a repair once the parts have been sourced Maintain constant communication with the Centralized Warranty Department Previous experience as a Service Advisor Grade 12 or GED required Excellent customer service skills In-depth knowledge of heavy-duty truck repairs Good computer skills Excellent written and verbal communication skills Strong personal organizational skills as they relate to workload, time management and setting priorities Effective problem solving and negotiating skills Effective conflict resolution skills $50 000 - $72 000 annually + Variable Compensation
Job Description
Job Description
The Service Advisor acts as the communication liaison between customers and the repair technicians as well as maintains service records and oversees the scheduling of repairs.
At Peterbilt Pacific, we aim to conduct our business as a well-respected organization; with integrity, excellence, productivity, and a positive attitude as our core values. We strive to have the highest care for our people, customers, and business partners. Every employee at Peterbilt Pacific is absolutely critical to our success. Our promise is to keep delivering the same award-winning service and value that our community has come to expect from our dealership group throughout the years.
Benefits
- Extended Health & Dental Benefits
- Premiums Paid by Employer
- Employer Contribution Pension Plan
- Growth Opportunities
- Paid Training
- Long term job security
- Employee Assistance Program
- Telus Health Virtual Care
Responsibilities
WARRANTY DUTIES
Qualifications
Compensation Rate
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