Position DescriptionPosition PurposeThe Director, Centre for Academic Excellence will give oversight to and manage the coordination of services provided by the Centre for Academic Excellence at Tyndale University. The Accessibility Specialist, Learning Specialist, Academic Advisor & Career Specialist, and Educational Assistant will report to this individual. The Director will facilitate the smooth transition of students through the different phases of the student experience by closely interfacing with faculty and implementing programs and services that contribute to student success in reaching graduation as well as aid in student retention.Primary ResponsibilitiesLeadership Provide leadership and strategic direction for Tyndale’s Centre for Academic Excellence programs, processes and services by establishing and implement short-term and long-term departmental goals.Recruit, develop, motivate, lead, and mentor full-time and part-time staff.Assign staff to institutional committees as necessaryCreate and sustain an environment of excellence and professionalism in customer service and teamwork.Establish budget and monitor and review monetary reports related to the Centre. Liase with Tyndale staff, faculty, and senior management to effectively address and plan for meeting students’ learning needs.Develop initiatives, policies and procedures and consolidate processes and practices in the Centre, ensuring they comply with policies outlined in the Academic Calendar and align with institutional strategic priorities.Correspond with external consultants, legal counsel, and other professionals on matters related to student needs.Network with key academic officers and organizations outside the institution to foster collaborative opportunities and strategic partnerships.Connect with key personnel across the Tyndale community to reinforce that academic support is an institution-wide responsibility. Administration Participate in academic probation and suspension reviews at the end of the fall and winter semestersOversee student academic appeals and referrals to the Academic Standards Committee and other institutional bodies.Oversee past-term extension process for University and Seminary students in conjunction with the Office of the Registrar.Oversee readmission process for students returning from suspension in the last three yearsCoordinate services and referrals among the offices within the Centre and follow-up on progress as neededCommunicate with faculty on academic concernsAssign staff to participate in campus events and orientation activities and participate when requiredProvide academic counselling to students identified as at-risk or through referralRespond to heightened student concerns and coordinate support efforts as neededUphold and enforce academic policies of the institutionContribute to retention initiatives identified by the University and Seminary administrationDevelop holistic programming for students in coordination with the Student Life Department and the Tyndale Wellness Centre Institutional Committee Work Student Accessibility Advisory Committee (Chair)Academic Standards Committee (Member)Academic Probation Committee (Member)Undergraduate Admissions Committee (Member)Enrolment Committee (Member) Position QualificationsEducation Undergraduate degree English, Psychology, Communications or related fieldMaster’s degree in Higher Education, English, Psychology or Counselling preferred Physical and / or mental health first aid certification, preferred Experience Minimum of 5 years in postsecondary academic support and administrationKnowledge of Tyndale academic programs, preferredCounselling experience, preferredProficiency in MS Office Skills and Abilities Understanding of factors that drive student success and motivationUnderstanding that all students must be treated equitablyAbility to problem-solve in a fast-paced environmentExcellent organizational, time management, and priority management skillsExcellent interpersonal and communication skill, both oral and writtenExcellent customer services skillsAbility to multi-task and respond to a high volume of requestsAbility to respond appropriately in high-stress situationsAbility to maintain confidentiality and act with diplomacy, tact and professionalism Personal Characteristics Commitment to the academic advancement of studentsCompassionate outlook and dedication to the growth of students’ academic abilityCollaborative approach to working environmentKeen desire to serve family, church, work and community. A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement Physical and Mental Demands General office environment and equipment; May be noisy at timesModerate – high level of stress. May result from students responding to poor academic performance, recommended or mandatory referrals from faculty or Centre for Academic Excellence staff, dissatisfaction with a professor, or in response to a personal crisis. Respond to inquiries with a high degree of patience and diplomacy. Salary Range : $65,