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Last updated: 5 days ago
IT Services Technician

IT Services Technician

Redeemer UniversityAncaster, ON, Canada
Full-time
Reporting to the IT Support Manager, the IT Services Technician (ITST) is one of a number of IT team members responsible for the reliable operation of the University & IT infrastructure includi...Show moreLast updated: 21 days ago
Operating Engineer

Operating Engineer

Brant Community Healthcare SystemBrantford, Ontario, Canada
Full-time
Grow Your Career at Brant Community Healthcare System (BCHS).At BCHS we are driven by a bold vision : To Lead Beyond Care. As a two-site community hospital system in Brantford and Paris Ontario we se...Show moreLast updated: 30+ days ago
Assistant Professor in Indigenous Education, Tenure Track Appointment, Wilfrid Laurier University

Assistant Professor in Indigenous Education, Tenure Track Appointment, Wilfrid Laurier University

Wilfrid Laurier UniversityBrantford, CA
Permanent
Assistant Professor in Indigenous Education, Tenure Track Appointment,.Wilfrid Laurier University (Brantford Campus).The at invites applications for a Tenure Track faculty position in the field of ...Show moreLast updated: 5 days ago
Internal- RECE Before and After School Educator

Internal- RECE Before and After School Educator

Umbrella Family and Child Centres of HamiltonAncaster, Ontario, Canada
Part-time +1
RECE Before and After School Educator.Building your career where you belong welcome to Umbrella Family.As part of our Family youll receive more than just a paycheque enjoy a comprehensive benefits...Show moreLast updated: 30+ days ago
The Unit Coordinator, Skilled Trades & Apprenticeship

The Unit Coordinator, Skilled Trades & Apprenticeship

Six Nations PolytechnicBrantford, Ontario, Canada
Full-time +2
Six Nations Polytechnic (SNP) is a unique Indigenous Institute recognized by community government and institutions of higher learning as a Centre of Excellence for Indigenous Knowledge.SNP offers p...Show moreLast updated: 13 days ago
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IT Services Technician

IT Services Technician

Redeemer UniversityAncaster, ON, Canada
21 days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Salary : $50,125 - $71,336

The Position :

Reporting to the IT Support Manager, the IT Services Technician (ITST) is one of a number of IT team members responsible for the reliable operation of the University & IT infrastructure including servers, network devices, desktop and laptop computers, as well as mobile devices, printer / copiers, card access and mobile app access for electronic locksets and parking gates, etc. The IT Services Technician primarily provides Level 2 hardware and software support, occasionally Level 3 support, and ongoing IT administration. The IT Services Technician analyses business needs in order to assist in providing software and hardware solutions, and performs project management using defined project management principles.

Responsibilities :

  • Assists others in using and troubleshooting hardware and software in an efficient and courteous manner.
  • Informs end users of current threats from malicious software and social engineering and what the best practices are to avoid them.
  • Effectively manages assigned hardware and software through configuring, installing, maintaining and troubleshooting at a Tier-2 level, seeking assistance from Level 3 support as needed.
  • Effectively manages assigned hardware and software through configuring, installing, maintaining and troubleshooting at a Tier-3 level. This includes network components (network switches, WiFi access Points) as well as VMware, server, and network attached storage support.
  • Responsible for supporting various aspects of a variety of e-commerce solutions at Redeemer University, including hardware and software for POS, online shopping, and payment processing, as well as card and mobile app access for electronic locksets and parking gates.
  • Responsible for managing assigned projects using a defined project methodology.
  • Analyses business needs and assists others in determining hardware and software solutions that meet the needs of the particular stakeholders.
  • Assists in the maintenance of classroom technology and provides support to faculty experiencing problems using audiovisual equipment in the classrooms.
  • Participates with other members of the department in making recommendations for changes to improve the overall service of the department to the Redeemer community..
  • Participates in providing limited third-level technical support to faculty, staff and students experiencing problems with software in compliance with the IT Department & Service Level Agreement.

Preferred Skills and Attributes :

  • Must possess strong analytical and problem-solving skills
  • Must be an effective communicator, written and verbal
  • Must possess sound knowledge of computer hardware and peripherals as well as Microsoft Windows and Macintosh operating systems and software such as Microsoft Office Suite
  • Must have the ability to work cooperatively and collaboratively, demonstrate a spirit of service and have a willingness to assist others
  • Must have effective (or be willing to learn) project management skills, including the ability to organize tasks, delegate work, and manage timelines
  • Other Requirements :

  • Understanding of and commitment to Redeemer University (mission, vision, and Reformed Christian identity)
  • Education / Training :

  • One to two years previous experience in technical support required
  • Software : Microsoft Office Suite, Adobe Production Suite, Help Desk software, open source software, Moodle (Discovery), POS software. Other software as needed to analyse the IT environment.
  • Operating systems : Windows, Mac OS, IOS, Android, Linux
  • Audiovisual equipment : "Projectors", displays, Zoom touchscreen tablets, AV controls at classroom podiums
  • Position Reports to : IT Support Manager

    Expiry Date : Applications will be reviewed upon submission in an effort to expedite the hiring process. Candidates are encouraged to submit applications as soon as possible.

    Please note : Applicants are requested to email their application materials ( cover letter, resume, and statement of faith ) in one combined pdf document. The statement of faith should articulate your faith perspective and its relation to the mission of Redeemer University. A range of qualifications will be evaluated including distinguishing characteristics that demonstrate congruence with Redeemers identity as a university in the Protestant and Reformed Christian tradition. Only applicants selected for an interview will be contacted. Accommodations are available upon request for candidates taking part in all aspects of the selection process.