Account assistant Jobs in Calgary, AB

Job Requisition ID: 64592

Department: Sales & Marketing (DEPT_SALMRKT)

At Dover Fueling Solutions (DFS), we are taking fueling and convenience retail to the next level. We are passionate about cultivating excellence in everything we do, but what really fuels us is our people. They’re the heart of our company. As an employee, our promise to you is that you’ll work on new and innovative products and solutions, be mentored by managers and teammates who are collaborative, caring, and act with integrity, and have the opportunity to grow in ways that are meaningful to you. Unique and interesting projects – both locally and globally – will challenge you and allow you to pursue different and rewarding career paths.

We are #EnergizedByGrowth.

DFS is part of a legacy of leadership that spans back generations, made up of some of the most trusted, leading-edge brands in the industry. As part of Dover Corporation and with our talented, innovative, outstanding people, we are doing great things and redefining what is possible in fueling and convenience retail. Providing advanced fuel-dispensing equipment, including clean energy solutions, systems and payment, automatic tank gauging and wet stock-management solutions, DFS comprises the product brands of Wayne Fueling Systems, OPW Fuel Management Systems, ClearView, Tokheim, ProGauge, Fairbanks, LIQAL, AvaLAN, and Bulloch Technologies. Headquartered in Austin, TX, DFS has a significant technology development and manufacturing presence worldwide, including facilities in Brazil, China, India, Italy, Poland, the Netherlands, the United Kingdom and the United States.

As the Senior Account Manager, you’ll be the face of Bulloch POS in your region. Owns the client relationship, revenue target, and overall account health and satisfaction. This single-contributor role blends account management excellence and strategic business development to own the success of major accounts. Develops and executes account plans aligned with DFS strategic priorities. You’ll be shaping how convenience retailers embrace leading edge tech-first fueling experience. You’ll be a brand builder within a team known for innovation, part of Dover’s wider clean energy and fueling transformation. You’ll have the autonomy to pursue large-scale deals, drive revenue growth and take full ownership of your book of business within a robust enterprise structure.

What You’ll Do

• Acts as the primary point of contact for assigned clients.
• Responsible for relationship health, renewals, and growth.
• Develops and executes account plans aligned with DFS strategic priorities.
• Leads quarterly business reviews, contract negotiations, and pricing discussions.
• Identifies upsell/cross-sell opportunities and transitions qualified opportunities for scoping.
• Escalation point for customer satisfaction issues and ensures timely resolution through Program/Project Management.
• Partners with internal stakeholders (Product, Technology, Finance, Service) to ensure contractual and operational alignment.
• Use data to track account health, identify trends, forecast risks, and inform business decisions.
• Stay informed on market trends, competitor activities, and industry changes to advise clients and refine company strategies.
• Act as a strategic advisor; provides expert, consultative guidance to help clients make informed decisions, achieve long-term goals, and navigate complex business environments. Lead clients to engage and understand integrations with DFS’s broader ecosystem.
• Track and report KPIs using Salesforce (or similar tools)—pipeline velocity, forecast accuracy, deal size, etc.
• Communicate regularly with leadership—insight on market gaps, customer feedback, competitive landscape.
• Travel as needed—up to 30% to meet clients, attend industry events, and field-site visits.
  

What You’ll Bring

• Bachelor’s degree in business, Marketing, Engineering, or related discipline.
• 5–10 years of experience in account management, sales, or business development—preferably SaaS, hardware+ software tech, retail tech, or fueling/convenience markets.
• Proven track record managing large enterprise accounts and ARR $2.5-5M in a SaaS, Software Development, Professional Services environment.
• Experience in the Oil and Gas industry considered an asset.
• Integrated solutions—ideally where hardware and software intersect.
• Deep understanding of POS, payments, forecourt systems, or adjacent technologies.
• Familiarity with EMV, PCI, compliance, payments, and loyalty solutions a plus.
• Competitive mindset with a consultative approach—focused on solving and becoming a trusted advisor.
• Excellent communicator, creates and delivers engaging presentations clearly and professionally to an audience.

#LI-BM1

#LI-REMOTE

Work Arrangement : Remote

Bonus Eligible: This position is eligible to earn a discretionary bonus based on performance metrics and other criteria outlined in our applicable bonus plan.

We consider several job-related, non-discriminatory factors when determining the pay rate for a position, including, but not limited to, the position’s responsibilities, a candidate’s work experience, a candidate’s education/training, the position’s location, and the key skills needed for the position. Pay is one of the Total Rewards that we provide to compensate and recognize employees for their work.

Benefits: Our total rewards package for eligible team members also includes: a 401(k) savings plan with employer contributions; medical, dental and vision insurance; wellness programs; health savings account, health care and dependent care flexible spending accounts; company paid short-term disability and long-term disability; company paid employee basic life and AD&D insurance; supplemental employee and dependent life insurance; optional accident, hospital indemnity and critical illness insurance; adoption, surrogacy, and fertility benefits and assistance; commuter benefits; parental, military, jury duty, and bereavement leaves of absence; paid time off, 13 paid holidays/floating holidays per calendar year, paid vacation days, and paid sick leave; including business travel services; employee discounts; and an employee assistance program that includes company paid counseling sessions and legal services. Eligibility for benefits is governed by applicable plan documents and policies.

All qualified applicants will receive consideration for employment without discrimination on the basis of race, colour, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, genetic information, or any other factors prohibited by law.

Fraudulent Recruiting Disclaimer: Dover Corporation and our affiliated operating companies want to alert applicants to internet job posting fraud, where parties posing as Dover employees, recruiters, or other agents, try to engage with online candidates in an attempt to steal personal and/or financial information. We do not endorse or engage in any recruitment practices that involve payment or personal information outside of our official application and hiring process. Please verify the authenticity of an invitation to apply for a job, or for a job offer by contacting us directly through our Dover and affiliated operating company websites at https://careers.dovercorporation.com/. To learn how you can protect yourself, review our Recruitment Fraud Notice on our careers site.

Attention Applicants: If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, please let us know. Likewise, if you are limited in the ability to access or use this online application process and need an alternative method for applying, we will determine an alternate way for you to apply. Please contact dfs.hrinquiries@doverfs.com for assistance with an accommodation. Kindly specify Job Requisition Number / Job Title and Location in response.

This position may be located in: Americas : Canada : Alberta : Calgary

Job Function : Sales