Sales Operations Lead

We are recruiting for a pre / post  sales professional for a software firm in Toronto.  Must have an engineering background and be able to sell to government project managers.

This is a hybrid role located in Toronto.

Requirements

• SaaS Operations Lead” could be a good title —  main focus is our SaaS product s , but the role isn’t limited to SaaS.

owner and point person for the areas below (excluding support tickets) :

Support Sales with prospect discovery and demos  ( secondary for the 1st year; primary focus remains onboarding, customer success, and renewals)

Lead customer onboarding and training, including monthly education webinars

Own and manage product sheets (features, use cases, screenshots), plus customer feedback, use cases, testimonials, case studies

Manage customer relationships, including quarterly check-ins

Own and lead in-person customer visits

Own renewal communications and renewal planning

Maintain primary ownership for all SaaS customers (excluding support tickets)

Zaynab (Customer Support / QA) has a dotted-line reporting relationship to Sandro

Own SaaS RFP / RFI responses

Provide secondary support for complex / tricky support emails

Support Dave Colvin on EM applications and demos

Support Simon on RoDARS meetings

Benefits

3 months : Fully familiar with Permit + M511, and able to train new customers on both. Begin quarterly check-ins. Complete 1–2 in-person customer visits. Become fluent in Bugtracker and the dev / QA workflow. Own and drive ongoing 2026 renewals (communications, tracking, and next steps).

6 months : Fully familiar with Traffic Central. Execute quarterly check-ins and complete in-person visits with a majority of priority customers, with an upsell mindset where appropriate. Continue driving 2026 renewals. Have the 2027 renewals plan finalized (schedule, messaging, owners, and key dates).

9 months : Complete 2027 renewal communications. Visit remaining customers (as appropriate / feasible). Draft a product improvements plan and roadmap based on customer feedback.

12 months (~Feb 2027) : Too far out to define in detail right now.