Business Testing Specialist

Plan Sponsor Administration is looking for a Business Testing Specialist to join our AdminAdvantage Payroll team. The Payroll team implements customized payroll solutions for a variety of clients and require testing through our User Acceptance Testing environment. The Business Testing Analyst is responsible for participating in client-specific payroll needs and implementations with a focus on providing expert technical guidance on payroll-related changes through this environment and others while building strong relationships with our Payroll Implementation Consultants, Service Owners, Payroll Specialists and IT partners.

The successful candidate will be a highly motivated, influential and passionate professional who is committed to building solid relationships while delivering on initiatives in a fast-paced and changing environment.

The AdminAdvantage PAD and Payroll team within the Manulife Group Benefits organization links people, technology and expert services to simplify benefits administration and provide a consistent, powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.

Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.

If you enjoy working in a fast-paced, changing environment where every day brings something new and innovative ideas are encouraged, you may be the candidate we are looking for!

Position Responsibilities :

Testing : Support and participate in payroll testing to ensure compliance with guidelines and accurate delivery of client payroll requirements.

Subject Matter Expert : Review and refine detailed requirements from stakeholders, including a diverse portfolio of clients, analyze the impact on current and future states and provide expert guidance on payroll-related changes. Support the investigation of requirements and systems issues.

Payroll and IT Stakeholder Relationships : Build and maintain strong relationships with Payroll Implementation Consultants, Specialists and IT Partners.

Continuous Improvement : Provide expert advice on business processes and documentation to help identify opportunities for improvement. Create and propose temporary and permanent process solutions to adapt to a rapidly changing business environment.

Translate Client Needs : Convert client requests into clear, actionable technical requirements supporting both internal user-acceptance as well as client testing and implementation.

Project Meetings : Actively participate in internal and occasional external payroll project team meetings. Contribute insights to ensure alignment with project goals while advocating for client experience.

Required Qualifications :

Industry Knowledge : Previous experience administrating benefits or implementing payroll for medium to large organizations.

Business Analysis Experience : Possess formal training or equivalent work experience in business analysis, project management and methodologies (such as Lean Six Sigma).

Analytical Skills : Strong capability to identify and resolve root cause issues related to system investigations, data flows, and information management. Strong ability to communicate complex technical concepts both verbally and through documentation.

Quick Learner : Ability to quickly grasp new ideas, concepts, technologies, and tools, demonstrating strong analytical and problem-solving skills, proficient use of Office 365 and content management systems such as Confluence.

Adaptability : Exhibit resilience and adaptability to change, with the ability to guide others through transitions while remaining accountable and solution oriented.

Preferred Qualifications :

Group Benefits / AdminAdvantage Knowledge : In-depth knowledge of group benefits and AdminAdvantage is an asset, enhancing the ability to manage payroll-related benefits.

Stakeholder Collaboration : Proven ability to collaborate and negotiate with diverse global stakeholders who have competing priorities, maintaining composure and performing effectively during challenging interactions.

Technical Expertise : Expertise in using tools like Office Suite (specifically Excel, Teams), SQL, Jira, and Confluence to manage data, track project progress, and collaborate with team members efficiently.

Customer Management : Proven experience in managing customer relationships, setting clear expectations, and guiding clients through the project lifecycle with a focus on satisfaction and success.

Bilingualism (English and French) is an asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec.

When you join our team :

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

Acerca de Manulife y John Hancock

Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor Para obtener más información acerca de nosotros, visite http : / / www.manulife.com .

Manulife es un empleador que ofrece igualdad de oportunidades

En Manulife / John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.

Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife / John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a recruitment@manulife.com .

Referenced Salary Location

CAN, Ontario, Waterloo, 500 King Street North

Modalidades de Trabajo

Híbrido

Salary range is expected to be between

$59,100.00 CAD - $98,500.00 CAD

Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con recruitment@manulife.com para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación / capacitación. Los empleados también tienen la oportunidad de participar en programas incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.

Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción / subrogación y bienestar, y planes de asistencia al empleado / familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con recruitment@manulife.com para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

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