Credit & Collections Specialist(English and Spanish required)Fuze HR Solutions Inc. • Montreal, QC, Canada
Credit & Collections Specialist(English and Spanish required)
Fuze HR Solutions Inc. • Montreal, QC, Canada
Il y a plus de 30 jours
Type de contrat
- Temps plein
Description de poste
Job Description
Job Description
Role: Credit & Collections Specialist
Contract Term: Through December 31, 2026
Location: Downtown Montreal
Work Model: Hybrid (2 days remote, 3 days in-office)
Compensation: $22/hour
Contract Term: Through December 31, 2026
Location: Downtown Montreal
Work Model: Hybrid (2 days remote, 3 days in-office)
Compensation: $22/hour
Role Summary
We are looking for an experienced Credit & Collections Specialist to support global accounts receivable activities. This role requires a strong analytical mindset, clear and professional communication, and a client-focused approach to drive on-time payments, address account issues, and foster positive customer relationships.
Key Responsibilities
- Oversee collection activities for both high-value/low-volume and low-value/high-volume accounts in line with agreed payment terms.
- Achieve or surpass collection KPIs and performance benchmarks.
- Review customer accounts and invoices to confirm accuracy and completeness.
- Investigate and resolve billing issues by working closely with customers and internal stakeholders.
- Accurately log customer payments, follow-ups, and collection activity within internal systems.
- Ensure all account actions and communications are properly documented and retained.
- Generate and distribute customer statements, reminders, and collection reports to stakeholders.
- Partner with global teams to streamline and enhance collection processes.
- Follow up on overdue balances, initiate appropriate collection actions, and track payment arrangements.
- Develop strong working relationships with key and strategic accounts.
- Adhere to internal policies, procedures, and relevant legal and regulatory requirements.
- Capture customer feedback and escalate issues or inquiries to the appropriate teams when needed.
- Analyze account and industry trends and share insights with management.
- Support additional tasks and projects as assigned.
Qualifications
- Minimum 3 years of experience in collections, using multiple communication channels (phone, chat, CRM).
- Strong proficiency with Power BI, SAP, CRM platforms (Salesforce), and Microsoft tools (advanced Excel, PowerPoint, Outlook, SharePoint).
- Fluency in English and Spanish (written and spoken) is required; Portuguese or other languages are considered an asset.
- Ability to work independently and collaboratively, with strong attention to detail and problem-solving skills.
- Excellent communication, negotiation, and interpersonal skills.
- College diploma required; university degree preferred.
- Customer-focused, professional, and analytically driven approach.
This posting is for a current, active vacancy.
We do not use artificial intelligence, automated screening tools, or AI-based assessments to screen, rank, or select applicants. All applications are reviewed directly by our recruitment team.
Apply now or send your resume to Shaira Fernandez at
#ONDT #ondt
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Credit Collections SpecialistEnglish and Spanish required • Montreal, QC, Canada
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