Talent.com
Product Operations Lead
Product Operations LeadSafe Software • Surrey, Metro Vancouver Regional District, CA
Product Operations Lead

Product Operations Lead

Safe Software • Surrey, Metro Vancouver Regional District, CA
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Product Operations Lead – Safe Software

Join Safe Software as our first Product Operations Lead. This builder‑and‑architect role defines what Product Ops looks like, keeping the Product group focused on outcomes and enabling Product Managers to spend more time on strategy, discovery, and customer value.

  • Location : Hybrid in Vancouver, BC Lower Mainland. Our head office is in Surrey, BC. Preference for candidates based in British Columbia; strong applications are welcomed from across Canada (excluding Quebec).
  • Annual Base Salary : $125,500 – $145,800 CAD + Profit Sharing Bonus eligibility. Salary may be adjusted based on qualifications and experience.
  • Employment is contingent upon successful completion of reference and background checks.

What You’ll Be Doing

Tooling & Configuration

  • Design, configure, and maintain Jira Product Discovery (JPD), Jira Software, and related product tools to create clear, scalable roadmap structures.
  • Build and refine frameworks that support multiple roadmap views—feature, technical, portfolio roll‑ups—to enable visibility for various stakeholders.
  • Continuously improve tools through workflow design, reporting, and data hygiene, driving innovation and transparency.
  • Collaborate with Engineering to keep JPD and Jira configurations aligned with team planning, tracking, and delivery.

    • Data & Insights

  • Assess and improve how product and usage data are collected, structured, and reported, partnering with Development to close key gaps.
  • Define core product metrics and success measures (adoption, engagement, retention, ARR impact) and make them accessible via self‑serve dashboards.
  • Identify trends and anomalies linking product outcomes to business impact, guiding roadmap decisions.

    • Customer & Market Insights

  • Build the systems and processes that make customer insight scalable—connecting feedback, research, and market signals across Customer Success, Sales, Support, and Product.
  • Centralize inputs from Early Adopters, Customer Ideas, and the Customer Advisory Board into a searchable repository.
  • Create lightweight mechanisms that help PMs engage directly with customers efficiently as Safe grows.
  • Translate customer and market feedback into accessible summaries and reports to inform product strategy and roadmap.

    • Process Design & Governance

  • Maintain and improve core product processes and documentation, including templates, readiness definitions, and handoff definitions.
  • Support quarterly planning and product ceremonies to ensure teams stay aligned and outcomes are clearly communicated.
  • Ensure changelogs, onboarding materials, and process updates are visible, accurate, and easy for PMs to adopt.

    • AI Enablement & Future Process Design

  • Drive adoption of AI‑enabled product practices for efficient planning, reporting, and insight generation.
  • Identify and implement opportunities for AI and automation to improve data collection, analysis, and workflow efficiency.
  • Establish best practices and guardrails for responsible AI use across product operations.

    • Qualifications, Skills, and Competencies

  • Bachelor’s degree (or equivalent) in a quantitative field (engineering, data science, statistics, economics, computer science), business, or related discipline.
  • 8+ years in Product Management, with at least 5 years in a dedicated Product Operations role, ideally scaling Product Ops in a growing product organization.
  • Deep understanding of the product management lifecycle and how Product Ops enables PMs to focus on strategy, discovery, and outcomes.
  • Proven success improving product data, tooling, and processes in partnership with Product Managers, Development, and Design.
  • Strong proficiency in SQL, data modeling, and visualization for reporting and dashboards.
  • Experience building dashboards in modern BI tools (AWS QuickSight, Power BI, Tableau, Looker) and defining standardized product metrics.
  • Working knowledge of database concepts (SQL and NoSQL) and data storage design impacts.
  • Familiarity with insight‑management platforms such as Dovetail and APIs, JSON, lightweight scripting (Python, etc.).
  • Advanced user of Jira and Jira Product Discovery—configuration, workflow design, portfolio roll‑ups.
  • Knowledge of analytics pipelines and metric governance; partnership with developers to ensure accurate event instrumentation.
  • Strong communication and storytelling—translating data into insight and action.
  • Organizational and process mindset—designing scalable, repeatable processes.
  • Attention to detail and rigor—ensuring data correctness and consistency.
  • Problem‑solving in ambiguity—scoping and managing undefined work.
  • Collaboration, stakeholder empathy, influencing without formal authority.
  • Business judgment—prioritizing insights and metrics that matter.

    • What Sets You Apart

  • You focus on enabling others, removing friction so product teams can do their best work.
  • You’re curious and thoughtful, using data to form ideas and guide discovery.
  • You strike a balance between thoroughness and practicality—knowing when "good enough" is truly enough.
  • You think in systems, seeing connections across teams and anticipating ripple effects of change.

    • What You Can Expect

  • Meaningful Work : Impact across our business, workplace, and data integration product.
  • A Supportive Environment : Autonomy and team support.
  • Social Responsibility : Paid time off to volunteer for Safe‑organized community initiatives.
  • Learning & Career Development : Annual learning budget and training programs.
  • Flexible Working Hours : Remote‑friendly arrangements to fit your lifestyle.
  • Work‑Life Balance : 3 weeks vacation, 6 seasonal days off, no burnout focus.
  • Health & Wellness : Extended health, dental, lifestyle spending, counseling from day one (no waiting period).
  • Family Support : Parental Leave Top‑Up Program for new parents.
  • Shared Success : Bi‑annual profit sharing and RRSP / TFSA matching program.
  • Accessible Commute : Proximity to public transit; complimentary parking and bike storage.

    • About Safe Software

    Safe Software transforms organizations with FME, the only All‑Data Any‑AI Enterprise Integration Platform connecting all data, anywhere, at any velocity. With over 30 years of expertise and 25,000+ enterprise customers across 125+ countries, we simplify your data journey wherever it leads.

    Founded in 1993, Safe is headquartered in Surrey, BC with over 200 team members and counting. We’re always looking for talented individuals with diverse backgrounds who are determined to learn and grow. Are you ready to join the team?

    Our Commitment to Diversity and Inclusion

    Safe Software is an equal opportunity employer and we truly believe that innovation and strength begin with diversity and inclusion. We welcome all candidates regardless of race, gender identity or expression, sexual orientation, age, ability, disability, national or ethnic origin, political belief, religion, or family status. Should you require accommodations during the recruitment process, please contact hr_dept@safe.com.

    #J-18808-Ljbffr

    Créer une alerte emploi pour cette recherche

    Product Lead • Surrey, Metro Vancouver Regional District, CA

    Offres similaires
    Product Manager, Clinical Operations Platform

    Product Manager, Clinical Operations Platform

    Prenuvo • Vancouver, BC, Canada
    Temps plein
    At Prenuvo, we are on a mission to flip the paradigm from reactive "sick-care" to proactive health care.Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Product Deployment Specialist

    Product Deployment Specialist

    Medfar • Burnaby, BC, Canada
    Temps plein
    Founded in 2010, MEDFAR Clinical Solutions revolutionizes healthcare with our MYLE Integrated Care platform.Trusted by 15,000 healthcare professionals daily, we impact over 20 million patients acro...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Onsite Senior Operations App Support Lead

    Onsite Senior Operations App Support Lead

    Kardium Inc. • Burnaby
    Temps plein
    A leading medical technology company is seeking a Senior Operations Application Support Specialist in Burnaby, BC.The candidate will tackle complex application issues, enhance operational excellenc...Voir plus
    Dernière mise à jour : il y a 9 jours • Offre sponsorisée
    Product Manager, Specialty Products - delta

    Product Manager, Specialty Products - delta

    Empire Life • delta, bc, ca
    Temps plein +2
    Product Manager, Specialty Products.Location : Remote - Anywhere in Canada or Hybrid - Kingston, Toronto or Montreal.The total target compensation (TTC) range, including salary and target bonus, is ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    B2B OMS Product Lead : Digital Transformation

    B2B OMS Product Lead : Digital Transformation

    Insight Global • Vancouver
    Temps plein
    A leading athleisure wear company is seeking a Product Manager for OMS technology in Vancouver.The ideal candidate will have 3–5 years of experience, managing stakeholders, leading product developm...Voir plus
    Dernière mise à jour : il y a 4 jours • Offre sponsorisée
    Strategy and Operations Lead

    Strategy and Operations Lead

    Queer Tech • Vancouver
    Temps plein
    Clio is the global leader in legal AI technology, empowering legal professionals and law firms of every size to work smarter, faster, and more securely. Summary : • •# We are seeking a Strategy & Opera...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Lead Product Designer - delta

    Lead Product Designer - delta

    Yuna.io • delta, bc, ca
    Temps plein
    Yuna's mission is to radically transform the way mental health support is accessed and delivered.By providing 24 / 7 instant and private support at the push of a button, we aim to address the signifi...Voir plus
    Dernière mise à jour : il y a 17 jours • Offre sponsorisée
    Product Lead - AI-Driven Growth & Market Fit

    Product Lead - AI-Driven Growth & Market Fit

    Nimbyx • Vancouver
    Temps plein
    A cutting-edge AI venture firm is seeking a strategic Product Leader in Vancouver.This role requires a strong analytical mindset and a customer-centric approach to translate market needs into impac...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Group Product Manager - delta

    Group Product Manager - delta

    ODAIA • delta, bc, ca
    Temps plein +1
    An Ancient Greek word referring to “tools of the trade.ODAIA is a remote first organization, all our positions are WFH with frequent company and team based socials, events and meetings in-person an...Voir plus
    Dernière mise à jour : il y a 1 jour • Offre sponsorisée
    Integration Technical Lead - Operations

    Integration Technical Lead - Operations

    Vancity • Vancouver
    Temps plein +1
    Join or sign in to find your next job.Integration Technical Lead - Operations.Be among the first 25 applicants.We’re Vancity, a member‑owned credit union built on the principles of inclusion and so...Voir plus
    Dernière mise à jour : il y a 3 jours • Offre sponsorisée
    Product Manager - Cloud Platform

    Product Manager - Cloud Platform

    Delta Intelligent Building Technologies (Canada) Inc. • Surrey, BC, Canada
    Temps plein +1
    About Delta Intelligent Building Technologies (Canada) Inc.Delta Intelligent Building Technologies (Canada) Inc.Delta Electronics) is a leading building controls manufacturer with over 300 partners...Voir plus
    Dernière mise à jour : il y a 27 jours • Offre sponsorisée
    Operations Specialist - delta

    Operations Specialist - delta

    Accelerant • delta, bc, ca
    Temps plein
    We are seeking a detail-oriented and proactive Operations Specialist to join our growing Operations team.This role is critical in ensuring smooth and efficient management of our operational workflo...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Lead Product Manager - New Product Discovery & Publishing

    Lead Product Manager - New Product Discovery & Publishing

    Kabam • Vancouver
    Temps plein
    A leading gaming company in Vancouver seeks a Principal Product Manager for New Product Discovery.The role requires shaping product strategy, leading initiatives to launch new products, and mentori...Voir plus
    Dernière mise à jour : il y a 4 jours • Offre sponsorisée
    Lead Prefab Operations Manager | Hybrid & Multi-Site

    Lead Prefab Operations Manager | Hybrid & Multi-Site

    Houle • Burnaby
    Temps plein
    A leading electrical contractor in Burnaby is seeking an Operations Manager to oversee prefab operations, drive innovation, and lead a dedicated team. Candidates should have a background in engineer...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Lead Product Designer (B2B Audience Data Platform)

    Lead Product Designer (B2B Audience Data Platform)

    Two Circles • Vancouver, BC, Canada
    Temps plein
    Two Circles grows audiences and revenues for the world’s leading sports and entertainment.We our help clients know fans best. From 14 international offices (Amsterdam, Bern, Cologne, Kansas Ci...Voir plus
    Dernière mise à jour : il y a 7 jours • Offre sponsorisée
    Lead Product Manager - Content Trust

    Lead Product Manager - Content Trust

    Scribd, Inc. • Vancouver
    Temps plein
    Lead Product Manager - Content Trust at Scribd, Inc.Join our team to architect foundational systems for content moderation, analysis, reporting, and policy enforcement at global scale.Develop the p...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Product Strategy & Operations Lead (B2B, SaaS, Fintech, AI / ML or Data platform)

    Product Strategy & Operations Lead (B2B, SaaS, Fintech, AI / ML or Data platform)

    Harvey Nash • Vancouver
    Temps plein
    Product Strategy & Operations Lead (B2B, SaaS, Fintech, AI / ML or Data platform).Product Strategy & Operations Lead (B2B SaaS, Fintech, or enterprise software). We’re looking for a Product Strategy &...Voir plus
    Dernière mise à jour : il y a 10 jours • Offre sponsorisée
    Health Supplements Product Lead — Launch & Scale

    Health Supplements Product Lead — Launch & Scale

    Pearl West • Vancouver
    Temps plein
    A growing health supplements company is seeking a Product Development Manager to lead product life cycles from concept to market. The role requires deep knowledge of product development, regulatory ...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée