HCMS Support Analyst

About the Role :

The Human Capital Management System (HCMS) Support Analyst will play a vital role in the implementation and ongoing support of a new Human Capital Management (HCM) and Payroll System.

This role will support system configuration, security, and testing during implementation, and own ongoing system maintenance, user support, training, and process improvements.

What You’ll Be Doing :

• Support the configuration, security, and performance of the HCMS platform, ensuring ongoing system stability, compliance with security standards, and alignment with organizational needs.
• Lead the planning, coordination, and execution of all testing activities—including unit, system, integration, regression, data validation, performance, and data‑migration testing—ensuring accuracy, completeness, and security of all results.
• Investigate and troubleshoot system issues, coordinating resolutions with internal teams and external vendors to maintain smooth system operation.
• Identify, assess, and mitigate risks related to system security, functionality, and project deliverables, while documenting and reporting all testing and security outcomes, issues, and resolutions.
• Manage post-go-live enhancement and improvement initiatives, overseeing planning, resource coordination, and continuous optimization of the HCMS environment.
• Translate user requirements into technical specifications and system changes that support operational effectiveness and improved user experience.
• Build and maintain productive relationships with internal teams and external vendor to support successful system operations and project outcomes.
• Develop, deliver, and maintain comprehensive training programs, guides, and materials for end users and support teams, ensuring strong system adoption and adherence to security protocols.
• Facilitate training sessions and workshops, providing ongoing support, troubleshooting, and system optimization guidance.
• Prepare and distribute clear, timely communications to strategic business partners.
• Maintain up‑to‑date documentation related to security, testing, training, and support processes.
• Monitor system performance, manage upgrades, and ensure operational continuity and readiness across the HCMS platform.

What’s Required :

#J-18808-Ljbffr