Customer Service and Sales Support Representative 1 Year Contract

Take your Career to the next Level with MEVOTECH.

Join Our Team at Mevotech!

Are you ready to elevate your career with a leading North American aftermarket auto parts company Mevotech is seeking a Customer Service and Sales Support Representative to join our dynamic team. This position will be a one year contract.

About Us

Mevotech is a trusted leader in the aftermarket auto parts industry specializing in driveline steering and suspension parts. With over 40 years of experience were dedicated to engineering excellence innovation and delivering exceptional customer experiences. Our commitment to employee wellness and engagement has earned us recognition as one of Canadas Best Managed Companies.

Position Overview

The Customer Service & Sales Support Representative will be responsible for building and maintaining strong relationships with our clients ensuring their needs are met and issues are resolved promptly. This role requires excellent communication skills a customer-centric mindset and the ability to collaborate effectively with cross-functional teams.

Key Responsibilities

• Provide courteous customer service to address inquiries.
• Manage daily influx of customer inquiries through a high-volume inbox.
• Handles standard questions and complaints support team in answering calls and processing customer orders.
• Promptly address and resolve customer concerns and issues.
• Process customer orders with high attention to detail verifying account information and ensuring shipping compliance.
• Assist team in call management and customer order processing.
• Process Return Merchandise Authorizations (RMA) as per company policies.
• Validate and process warranty inspections and labor requests.
• Coordinate customs documentation and arrange carrier pickups for returned items.
• Adhere to internal Customer Service protocols for issue documentation and resolution.
• Collaborate with internal teams to ensure smooth service delivery.
• Prepare and present regular reports on account status including key metrics and insights.

Ideal Qualifications

Working Conditions

Why Work at Mevotech

Accessibility Accommodations

Mevotech provides accessibility accommodations during the recruitment process. If you require accommodations please let us know and well work with you to meet your needs.

Take the next step in your career journey and join us at Mevotech!

Required Experience :

Manager

Key Skills

Typing,Data Entry,Customer Service,Basic Math,Computer Skills,Windows,Banking,Upselling,Pricing,Sanitation,Cash Handling,Stocking

Employment Type : Full-Time

Experience : years

Vacancy : 1