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ServiceNow CMDB Technical Advisor
ServiceNow CMDB Technical AdvisorTundra Talent Community • Ottawa, ON, Canada (On-site)
ServiceNow CMDB Technical Advisor

ServiceNow CMDB Technical Advisor

Tundra Talent Community • Ottawa, ON, Canada (On-site)
Il y a plus de 30 jours
Type de contrat
  • Temps plein
Description de poste

Statement of Work

Services :

  • Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
  • Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)
  • Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them
  • Establish a technical project plan with key milestones and providing status updates
  • Create ServiceNow epics and stories
  • Document key technical decisions, issues, and enhancements through the entire development lifecycle
  • Report on development work progress
  • Work with the support team to ensure transition from development to operation
  • Provide guidance and expertise to various stakeholders throughout the life of the project
  • Communicate and collaborate with project team members and key stakeholders throughout the life of the project
  • Other related activities and deliverables as required

Required Qualifications & Skills :

  • University degree or college diploma in business administration, statistics, or a related field
  • A minimum of five (5) years of demonstrated experience as a technical lead for ServiceNow implementations
  • A minimum of five (5) years of demonstrated experience with the ServiceNow CMDB

    • Additional Qualifications :

  • Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure
  • Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
  • Demonstrated experience working and leading discussions with a broad set of stakeholders

    • Job 70272

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    ServiceNow CMDB Technical Advisor • Ottawa, ON, Canada (On-site)

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