Statement of Work
Services :
- Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
- Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)
- Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them
- Establish a technical project plan with key milestones and providing status updates
- Create ServiceNow epics and stories
- Document key technical decisions, issues, and enhancements through the entire development lifecycle
- Report on development work progress
- Work with the support team to ensure transition from development to operation
- Provide guidance and expertise to various stakeholders throughout the life of the project
- Communicate and collaborate with project team members and key stakeholders throughout the life of the project
- Other related activities and deliverables as required
Required Qualifications & Skills :
- University degree or college diploma in business administration, statistics, or a related field
- A minimum of five (5) years of demonstrated experience as a technical lead for ServiceNow implementations
- A minimum of five (5) years of demonstrated experience with the ServiceNow CMDB
Additional Qualifications :
- Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure
- Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks
- Demonstrated experience working and leading discussions with a broad set of stakeholders
Job 70272
ServiceNow CMDB Technical Advisor
Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization. A minimum of five (5) years of demonstrated experience as a technical lead for ServiceNow implementations. A minimum of five (5) years of demonstrated experience with the...
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