ServiceNow CMDB Technical AdvisorTundra Talent Community • Ottawa, ON, Canada (On-site)

ServiceNow CMDB Technical Advisor

Tundra Talent Community • Ottawa, ON, Canada (On-site)

30+ days ago

Job type

Full-time

Job description

Statement of Work

Services :

Perform ServiceNow Configuration Management Database (CMDB) assessments and develop a roadmap for enhancements and stabilization
Identify opportunity for improving the quality of the data in the Configuration Management Database (CMDB)
Troubleshoot and debug existing Configuration Management Database (CMDB) interfaces and improve them
Establish a technical project plan with key milestones and providing status updates
Create ServiceNow epics and stories
Document key technical decisions, issues, and enhancements through the entire development lifecycle
Report on development work progress
Work with the support team to ensure transition from development to operation
Provide guidance and expertise to various stakeholders throughout the life of the project
Communicate and collaborate with project team members and key stakeholders throughout the life of the project
Other related activities and deliverables as required

Required Qualifications & Skills :

University degree or college diploma in business administration, statistics, or a related field

A minimum of five (5) years of demonstrated experience as a technical lead for ServiceNow implementations

A minimum of five (5) years of demonstrated experience with the ServiceNow CMDB

Additional Qualifications :

Demonstrated ability to use data and information to inform problem solving in relation to building systems and infrastructure

Demonstrated ability to prioritize work and meet deadlines while working on multiple tasks

Demonstrated experience working and leading discussions with a broad set of stakeholders

Job 70272

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ServiceNow CMDB Technical Advisor • Ottawa, ON, Canada (On-site)

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