Director, Facility Operations and Planning

Job Description

The Director, Facility Operations and Planning is accountable for directing, implementing and monitoring all aspects of the organization’s Facility Management functions across all locations. Mackenzie Health Facilities include a combination of Mackenzie Richmond Hospital (MRHH) which is a traditional healthcare building, as well as Cortellucci Vaughan Hospital (CVH) which is Design-Finance-Build-Maintain (DBFM) arrangement under the Ontario Government’s Alternative Financing and Procurement (AFP) model, and landlord-tenant relationships for several community locations. The role provides overall planning and operational leadership for Facility Management with the objective of delivering safe, efficient, and cost-effective service in accordance with policies and legislation. The Director works in collaborative partnership with operational colleagues, direct reports and 3rd party partners to develop strategies that will enhance the effectiveness and efficiency of facilities operations. As a hospital leader, the Director participates in and is accountable for a broad range of hospital-wide planning and continuous improvement activities. This role is responsible to ensure consistency across all MH locations where appropriate and provide support and leadership to the CVH DBFM.

Additionally, the role has accountability for security operations as well as Fire Safety compliance at all Mackenzie Health locations.

Primary Responsibilities

Facilities:

• Identify and administer resources, including budget preparation and directing and administering operations to meet financial and performance objectives.
• Provide the vision for the service delivery model to achieve support service excellence and maximize productivity and efficiencies.
• Direct and oversee the development, implementation and evaluation of short and long-term plans, goals and objectives for the Facilities Management Program that reflect the hospital’s strategic direction and responds to the needs of the organization and community.
• Research, identify, and oversee the implementation of best practice standards and innovative solutions to enhance patient care delivery.
• Coordinate the development and implementation of budget control systems, record-keeping systems, variance analysis reports and recovery plans where required.
• Lead, support and direct the Facilities Management Team on issues related to performance, corporate direction, service delivery, staff development, human resources management, staff realignment, and change management strategies.
• Accountable for continuous quality improvement and the direction and leadership of the Facilities Management Program, and the overall safety of the facility infrastructure including evaluating and improving the quality of service provision, and ensuring legislative, and regulatory requirements are met.
• Provide leadership to the Manager of Facility Management Contract in planning, coordination and day-to-day contract administration with CVH Facility service provider, as well as the Manager of Facilities at Mackenzie Richmond Hill Hospital.
• Provide oversight and mechanisms through which an atmosphere of accountability exists for the CVH FM service provider where contractual obligations are met and MH interests and contractual rights are met
• Provide leadership in negotiations and dispute resolution with the CVH FM service provider and ensure all aspects of the FM contract are well managed.
• Direct the process of establishing, implementing, and reporting on appropriate quality and productivity indicator measurement tools, based on provincial benchmarks, best practice standards and legislative requirements.
• Analyze operations to evaluate performance of the various services in meeting objectives, industry standards and legal obligations, and identify areas for improvement, policy development or change.
• Conduct or direct investigation of complaints, violations of legislation or incidents, and oversee implementation of corrective actions; provide information to Senior Leadership as required on strategic plans and changes to service delivery model.
• Accountable for the human, fiscal, material resources, and the technical/administrative support and system structures.

Security:

• Contributes to and facilitates the achievement of the specific objectives determined for Security through the development of short- and long-range strategies/course of actions to ensure successful realization of corporate strategic direction for patient/staff/visitor safety and security.
• Develop and implement a security infrastructure plan to meet the organization’s current and future security.
• Assesses and takes action to mitigate risk associated with criminal activities, other inappropriate actions and decisions or related risks in the security realm.
• Initiates and directs investigations in criminal activities or other event as required by the organization and acts as the primary contact for all matters related to police service involvement.
• Responsible for the integration of security and safety services across all sites and to ensure the department’s framework and practices are harmonized in order to maintain the highest level of protection of the organization’s people, reputation and assets.
• Responsible for developing, designing, implementing and providing training on Emergency Codes and responses.
• Develops a strategic, cohesive, integrated and disciplined communication plan that promotes safety and security practices and activities.
• Evaluates the litigation potential of safety and security incidents.
• Designs, develops and implements long term strategies for the use of technology to support security and safety initiatives.
• Develops strategies to ensure high internal (Emergency, Mental Health, Crisis Intervention, etc) and external (patient and visitors) customer satisfaction in areas where security and safety are of the utmost concern.
• Liaises with internal clients and external stakeholders (York Region Police Services, community reps) to develop cooperative approaches to safety and security.
• Prepares reports and recommendations to Senior Management regarding hospital safety investigations and audits.

Fire:

• Develops an effective, integrated and comprehensive Fire Safety plan including fire safety infrastructure, staff education and communication, and risk identification and enforcement.
• Develops standards for training in Security and Fire Safety across the organization to meet legislative requirements and industry bet practices.
• Contributes to and facilitates the achievement of the specific objectives determined for Fire Safety through the development of short - and long-range strategies/course of actions to ensure successful realization of corporate strategic direction for patient/staff/visitor safety.
• Responsible for the integration of fire safety services across all sites and to ensure the department’s framework and practices are harmonized to maintain the highest level of protection of the organization’s people and assets in the event of a fire.
• Develops a strategic, cohesive, integrated and disciplined communication plan that promotes fire safety practices and activities.
• Designs, develops and implements long term strategies for the use of technology to support fire safety initiatives.
• Liaises with internal clients and external stakeholders (. York Region Fire Services, community reps) to develop cooperative approaches to fire safety.
• Represents the Hospital and advises Senior Management in emergency situations.
• Prepares reports and recommendations to Senior Management regarding hospital fire investigations and audits.
• Ensures proactive and continued compliance with legislated requirements, including the Fire Code.

What must you have?

• Degree in Engineering, or Bachelor’s Degree in healthcare or a technical/professional field related to facility management or plant operations.
• 5-10 years of experience working in a senior leadership capacity related to facilities, security, fire safety, emergency prepardness and loss prevention.
• Demonstrated knowledge of applicable legislation and standards related to the fields of Security, Fire Safety and Emergency Planning.
• Demonstrated experience in dealing with Emergency preparedness and response.
• Demonstrated ability to manage multiple initiatives with competing priorities.
• Effective analysis, strategy forming and reporting skills.
• Ability to train groups of people with diverse levels of Security, Fire Safety and Emergency Planning knowledge.

What else do you bring?

• Demonstrated experience overseeing projects.
• Experience with fiscal budget responsibilities and reporting.
• Demonstrated critical and logical thinking, risk assessment, analysis, and/or reasoning to identify underlying principles, reasons, or facts.
• Demonstrated strategic business sense with experience in financial management and budget development.
• Demonstrated knowledge of healthcare system, trends and issues.
• Proven ability to manage complex systems and human resources at the executive level.
• Proven leadership skills with ability to foster relationships with internal and external stakeholders.
• Demonstrated knowledge of public health regulations, industrial and building codes, and infection control standards.
• Demonstrated experience in dealing with critical situations ., fires, disasters, missing patients, violent incidents, etc.
• Demonstrated ability to coach, advise and teach others using the principles of adult learning.
• Demonstrated training, experience or utilization of lean methodology for process improvement.
• Demonstrated ability to independently identify issues, plan improvements, measure success and continue improvement.
• Knowledge of relevant legislation and principles of management, hospital committee structure, conflict management and resolution, system needs analysis and organizational assessment.
• Ability to use tact and discretion in dealing with health care providers and employees.
• Proven attendance record.
• Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
• Ability to perform the essential duties of the job.
• Effectively uses empathy in interactions with others.
• Demonstrates behaviours consistent with Mackenzie Health’s Commitment to Caring.
• Models behaviour that is aligned with the values of Mackenzie Health – Excellence, Leadership and Empathy.
• Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

• Master’s level degree.
• Degree/diploma in Security/Law Enforcement from recognized program.
• International Association of Healthcare Security and Safety (CHPA level) certificate.
• PMP certification.

*You may be required to work at any site of Mackenzie Health.

---

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.