We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging – but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.
Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP ECS – Enhanced Operations Service (EOS) organization, serving as a trusted advisor responsible for safeguarding and optimizing customers' investments in SAP Enterprise Cloud Services. Operating as the primary point of contact for the TSMs with the delivery organization, SDS is tasked with keeping track of the activities processed by the delivery teams, ensuring activity plans are created together with the TSMs and CDMs and addressing the technical delivery challenges throughout the customer lifecycle. This role also involves collaborating with Customer Delivery Managers to ensure customer satisfaction through the delivery of quality services.
What you'll do
SDS acts as the interface for the EOS delivery team with the customer CDMs/TSMs, planning service requests and support throughout the request lifecycle.
• Possess a comprehensive understanding of the customer's business, goals, and challenges to offer innovative solutions and recommendations.
• Serve as an escalation point for technical issues related to the EOS customer landscape. • SDS acts as the primary contact from the EOS delivery teams in the different service areas – Service Request Fulfilment, Incident Management, Event Management and Problem Management.• Solid hands-on experience with SAP technologies like SAP NetWeaver, Web Dispatcher, BusinessObjects solutions, Convergent Charging, Convergent Mediation, OpenText etc.
• Sound knowledge of Hyperscalers, networks, and virtual technologies, including load balancers and virtual machines.
• Solid expertise and hands-on experience in SAP Technologies and Products (SAP certification preferred).
• Proven ability to manage operational tasks, handle customer escalations, and drive process improvements.
• Ability to thrive in a high-pressure environment and consistently add value to customers and the organization.
• Extensive experience in collaborating with cross-cultural teams, both international and virtual, to achieve seamless project delivery.
• Collaborate with Product Development and support for roadmap, feature and bug fixes.
• Proficient in analytical and solution-oriented thinking.
• Excellent written and verbal communication skills in English.
What you bring
• Bachelor's degree or higher in Computer Science, Engineering, or Information Management
• 9+ years of experience in the IT industry, with a primary focus on SAP technology (BASIS).
• Minimum of 5 years of experience in a technical role, with a demonstrated ability to manage a variety of SAP products running on SAP HANA/Sybase. • Advanced technical background in Linux-based server operating systems• Project management skills to efficiently handle customer projects and resolve issues would be a desirable skill
Senior Service Delivery Specialist, SAP ECS - Enhanced Operations Service • Toronto, ON, CA
We are seeking an experienced Project Manager to lead a multi-disciplinary team working on low-level OS development, AI, and hardware/software projects.This role combines team management, customer ...Voir plus
Space Dinosaurs builds fast, high-converting ecommerce experiences for the world's top brands, with a focus on conversion rate and revenue optimization.We're a specialist e-commerce and creative st...Voir plus
Location: Remote (Within Canada).Security Secret Clearance is must OR Candidates who are eligible for Secret Clearance can be considered as well**.Over 7+years of experience in SAP EWM.Strong under...Voir plus
We help the world run betterAt SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you.We're builders touching over 20 industries and 80% of global commerce, and we n...Voir plus
Reporting to the Vice President, IT, the Senior Director, Enterprise Applications will direct, plan, coordinate, and lead the Enterprise Applications teams; provide strategic and operational direct...Voir plus
A Senior Service Delivery Specialist is needed to advise customers on SAP cloud operations, manage technical escalations, and collaborate with cross-cultural teams for seamless project delivery.Voir plus
Must have experience with agile SDLC (bespoke software delivery).MPA has been retained by a leading global digital solutions company who work in both the public and private sector.For over 30+ year...Voir plus
Job Title: SAP Senior Architect & Delivery Lead.The SAP Enterprise Architect is responsible for leading end-to-end SAP solution architecture across ERP, integration platforms, and enterprise applic...Voir plus
Enterprise Delivery Manager (EDM).Integrated Dealer Systems (IDS) is a leading provider of dealership management software for the RV, marine, and trailer industries.With over 40 years of experience...Voir plus
Director Group Customer Service & Operations.Location: Remote - Anywhere in Canada or if close to an office - Hybrid - Kingston, Toronto or Montreal.The total target compensation (TTC) range, inclu...Voir plus
Sprout & Harvest is a growth and transformation partner built exclusively for the financial industry.We work with credit unions and other financial brands to drive more deposits and loans, build de...Voir plus
Conduct online live and offline practical training for the target language, ensuring training plans are executed on schedule.Develop, translate, and proofread courseware for the target language.Eva...Voir plus
Delivery Lead, Platform Operations.Platform Operations & Delivery Lead.SaaS company building a platform at the intersection of AI, manufacturing, and ecosystem collaboration.You’ll own delivery and...Voir plus
Senior Service Delivery Specialist (SDS).In the SAP GCO – Enhanced Operations Service (EOS) organization, the Senior Service Delivery Specialist serves as a trusted advisor responsible for safeguar...Voir plus
Transform service delivery in healthcare as a Senior Service Delivery Manager.Lead software solution implementation while ensuring exceptional client satisfaction and continuous service enhancement...Voir plus
Senior Service Delivery Specialist, Enhanced Operations Service Senior Service Delivery Specialist (SDS) plays a pivotal role within the SAP GCO – Enhanced Operations Service (EOS) organization, se...Voir plus
Remote with in occasional in office required in Toronto, ON.We’re working with a high-growth Anaplan Gold Partner that’s rapidly expanding its footprint across North America.With a team of 70+ Anap...Voir plus
A leading IT consulting firm in Toronto is seeking a Service Delivery Manager to oversee the delivery of high-quality services in their MSP division.The successful candidate will lead a team, manag...Voir plus
