Technical Program Manager

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast‑paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started!

Why is this role important?

At Loblaw Digital, we know that our customers expect the best from us. Whether that means building the best, most innovative online shopping experiences, or designing an app that will impact the lives of people across the country, we’re up for the challenge. Loblaw Digital is the team responsible for building and operating the online businesses of Canada’s largest and most successful retailer. Based in downtown Toronto, we are an entrepreneurial, fast‑paced, and collaborative team working towards transforming the way Canadians shop by creating leading eCommerce experiences in the online grocery shopping, beauty, pharmacy, loyalty, and apparel spaces, and we’re only just getting started!

The impact you’ll make

Our Technical Program Managers are integral to how we operate at Loblaw Digital and are responsible for not only ensuring that eCommerce Technology initiatives are delivered on‑plan; but also ensuring collaboration and enablement amongst our cross‑functional teams. Our network of team members is deployed across all our businesses, and strategically placed throughout our shared capabilities…we operate as a unit with a vision focused on : bridging functions by making connections, inspiring transparency, communicating facts clearly, and enabling solution‑forward ideas collaboratively.

As a Technical Program Manager (TPM) you will manage technical eCommerce initiatives that span across multi‑disciplinary teams (both internal at Loblaw Digital and externally with the broader enterprise). You will create and track detailed plans, manage, and resolve issues and risks, work alongside integrated teams, and communicate status and priorities through succinct updates – contributing to helping build and run our businesses, not just manage projects! Candidates should have extensive experience managing and launching large‑scale technology projects and be comfortable articulating sound project management fundamentals, technical acumen, and examples of collaboration and partnership with cross‑functional groups.

What you’ll do

Lead end‑to‑end plan and delivery management of technical solutions for business and technology initiatives

Enable and foster relationship management, stakeholder communication, and management of cross team dependencies, including and not limited to scoping, planning, prioritization, escalation, capacity planning, as well as management of cross‑functional alignment

Partner and collaborate with product, technology, business, and cross‑functional partners to support business objectives through plan definition management, delivery management, proactive resolution of project risks / issues, and cross‑functional roadmap efficiencies

Drive technical delivery and lead technical program management in our organization by bringing teams together to proactively plan and align on strategies that are both interim solutions, and long‑term investments

Embrace our culture and drive collaboration, partnership, and excellence

Does this sound like you?

3+ years of experience managing consumer facing eCommerce projects across web and mobile technologies

Strong inter‑personal and communication skills including ability to work in a cross‑functional environment, as well as communicate with all levels of the organization clearly and succinctly

Demonstrated skills and experience managing software development and / or eCommerce initiatives (retail experience an asset) leveraging agile / scrum methodologies while driving clear action and ownership

Forward, proactive, and strategic thinker with the ability to think outside of the box

Effective at communicating technical constructs and concepts to non‑technical stakeholders

Experience managing projects : in cloud environments, especially Google Cloud Platform (GCP); ecommerce microservices design and delivery; requiring data engineering work, building data pipelines, and automating processes preferred

How You’ll Succeed :

At Loblaw Digital, we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

We’re able to keep innovating because our colleagues are passionate about their work and excited about the future of eCommerce.

Looking for a challenge? Good. Love an innovative work environment? Even better.

Apply today.

Employment Type : Full time

Type of Role : Regular

Loblaw Digital recognizes Canada’s diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

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