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Service Manager
Service ManagerJoe Johnson Equipment • Innisfil, ON, CA
Service Manager

Service Manager

Joe Johnson Equipment • Innisfil, ON, CA
Il y a 14 jours
Type de contrat
  • Permanent
Description de poste

Join to apply for the Service Manager role at Joe Johnson Equipment

Innisfil, ON – Oversee our Innisfil operations as a hands‑on, organized leader responsible for guiding the Service team, managing day‑to‑day operations, and developing strong customer relationships to support continued Service growth in the region.

Branch / Location : Innisfil, Ontario

Work Environment : Office

Employment Type : Permanent, Monday‑Friday

Total Rewards :

  • Base Salary + Annual Bonus Opportunity
  • Annual Performance Review with Increase Opportunity
  • Group Benefits 100% paid by the Company (Health, Dental, Life, Disability, Travel)
  • Vacation & Paid Personal days
  • Employer Matching Retirement Savings Plan

Role Responsibilities :

  • Manage and oversee operations of the Service department, monitoring scheduling, quality, safety, productivity, and customer satisfaction.
  • Provide coaching and guidance to Service Technicians, Coordinators, Writers, and Lead Hands.
  • Maintain facility oversight, identifying deficiencies or repairs and recommending to Management.
  • Create and implement process improvements to maximize efficiency and profitability.
  • Schedule or conduct training sessions for the Service team as required.
  • Monitor employee performance, provide effective feedback, and implement development plans.
  • Monitor KPIs for the department, reporting variances to Management.
  • Conduct regular team meetings to review successes, opportunities for improvement, health and safety, and process updates.
  • Review workload / resources and recommend changes to Management if necessary.
  • Participate in recruiting and onboarding for new Service employees.
  • Assist with technical work in the shop or field as required.
  • Effectively problem‑solve customer concerns or issues.
  • Visit customers frequently to maintain accounts and drive new business.
  • Provide strategic recommendations to Management for business growth opportunities.
  • Provide technical expertise, demonstrations, and training to customers as required.
  • Review customer accounts with accounting to ensure timely billing and payment.
  • Stay current on industry changes impacting Service or customers and communicate applicable information.
  • Communicate with Sales and Parts departments to ensure optimal customer experience.
  • Participate in training and industry events as required.

    • Position Requirements / Qualifications :

    Education / Certification :

  • Technical College Certificate / Degree (preferred but not mandatory).
  • Valid driver’s license with a clean abstract.
  • Must pass a pre‑employment background check.

    • Experience :

  • 3+ years as a Service Manager in heavy, industrial, or agricultural equipment.
  • Strong mechanical expertise with equipment repair processes.
  • Strong technical knowledge of hydraulics and electrical systems.
  • Previous responsibility for a Service P&L and demonstrated ability to achieve results.

    • About You :

  • Strong business acumen and ability to develop and implement sound business plans.
  • Superior customer service and communication skills.
  • Ability to motivate, coach, and support teams to drive desired results.
  • Ability to foster teamwork and champion company values.
  • Extremely organized and proactive.
  • Ability to plan and execute work independently.
  • Knowledge of repair order programs and MS Office (Outlook, Excel).
  • Strong problem‑solving skills.
  • Full understanding of safety, compliance regulations, policies, and generally accepted work practices relating to truck / trailer / HE shop operations.

    • Our Core People Values : Leadership, Customer Excellence, Integrity, Inspiration, Teamwork, Innovation, Ambition

    About Joe Johnson Equipment (JJE) : We’re Canada’s leading distributor of public works equipment, proudly serving municipalities and contractors across North America. As a subsidiary of Federal Signal Corporation, we offer unmatched stability, innovation, and growth opportunities.

    Ready to apply? Join a team where your skills are valued and rewarded. Apply today and take the next step in your career!

    We welcome applications from all qualified individuals. If you require accommodation during the interview process, please contact HR in advance.

    #J-18808-Ljbffr

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