Security Operations Centre Operator Full Time University Health Networks West Park

Overview

Site Description: University Health Networks (UHN) is Canada's No. 1 hospital and the world’s No. 1 publicly funded hospital. The purpose of UHN is to transform lives and communities through excellence in care, discovery and learning. West Park Healthcare Centre is one of the hospitals under UHN, providing specialised rehabilitative and complex care after life‑altering illnesses, aiming to help individuals maintain independence and continue living at home or in the community. Position: Security Operations Center Operator
Site: University Health Network West Park Healthcare
Hours: Continental Rotation (0700‑1900 / 1900‑0700)
Pay Rate: $24.22 per hour

Internal Posting Date: March 27, 2026
Internal Closing: April 2, 2026
External Closing: April 10, 2026

Responsibilities

• Oversight of the security platoon as shift lead
• Orient guards to their respective roles
• Assist in tracking and deployment of security staff
• Monitor and operate command centre systems, including access control, CCTV, fire and life safety
• Make emergency overhead announcements
• Collaborate with the Security Coordinator on special projects
• Assist in training new staff
• Answer telephones and dispatch calls from the command centre
• Handle a variety of dispatch duties, including incident call taking
• Liaise with security staff, Paladin Operations Centre and assist with deployment
• Liaise with visitors, clients and staff
• Manage lost & found items
• Manage the issuance and return of facility keys and ID/access cards
• Issue visitor and contractor badges

Requirements

• A valid Ontario Security Guard License
• Proof of double Covid‑vaccination
• Immunisation record (measles, mumps, rubella, varicella and TB skin tests 1 and 2)
• Valid First Aid and CPR Level C Certification (WSIB approved)
• Willingness to complete N95 mask fit‑testing during training
• Vulnerable Sector Check
• Proficient in English (both oral and written)
• Experience working in a command or dispatch centre is an asset
• Good interpersonal skills with the ability to interact effectively at various social levels and across diverse cultures
• Ability to communicate clearly with clinical staff and the general public while conveying professionalism and authority at all times
• Legally authorised to work in Canada
• Ability to provide certifications in Use of Force (UOF) and Management of Aggressive Behaviour (MOAB)
• Applicants who do not possess these certifications may opt into Paladin’s UOF/MOAB certification program prior to onboarding to meet the position requirements

Please be aware: The UOF/MOAB certification is not paid as it is a pre‑employment requisite; however, Paladin will cover all training costs with a six‑month commitment to the position/availability.

Benefits

• Why choose Paladin?
• Opportunities for training and professional development
• Competitive salary and benefits package
• Free uniforms
• Security licence reimbursement
• Dry cleaning & hemming/tailoring allowance
• Work today, get paid today – daily pay available
• Medical insurance, dental insurance, paid vacation, paid sick days, paid holidays

Additional Information

Paladin Security: Making the world a safer and friendlier place because we CARE! The Paladin Difference starts with our people; we hire the best, respect differences, provide high‑quality service and always have fun. If you think you have what it takes to join our team, we want to meet you!

Paladin Security has a diverse workforce and is committed to a workplace culture of respect, inclusion and diversity. We provide accommodations for people with disabilities through the interview process and while employed. If you require accommodation during the interview process, please let us know and we will work with you to meet your needs.

We thank all applicants for their interest; however, only shortlisted candidates will be contacted for an interview.