Program Manager

Join Manulife’s Technology Transformation Office and help redefine how we enable learning and development across global technology teams.

We are building a culture of continuous learning, collaboration, and we need a passionate, technically minded leader to drive the growth and maturity of our Content Library Program, enabling best-practice sharing across the organization.

Position Responsibilities

Oversee the full content lifecycle—from conceptualisation to post-publication success metrics.

Engage with technical subject matter experts (SMEs) and the Manulife University team to ensure high-quality, engaging, and impactful technical content.

Foster a strong community of practice around knowledge sharing.

Leadership & Strategic Alignment

Provide direction and coaching to a distributed team of content development specialists.

Partner with the Director to shape platform vision and roadmap.

Drive scalability and development of the Program framework through structured processes and industry guidelines.

Lead global backlog prioritization and partner engagement.

Content Lifecycle Management

Lead all aspects of end-to-end operations of the Content Library, including curation, knowledge checks, multilingual support and success metrics.

Maintain process documentation for internal and external audiences.

Ensure content quality, consistency, and alignment with Manulife University standards.

Manage post-publication activities such as feedback collection, content refresh cycles, and performance reporting.

Change Enablement & Communication

Develop and implement communication strategies to support change initiatives.

Champion adoption of new processes and tools across global teams.

Content Development

Design and produce engaging, high-quality technical learning experiences using approved tools (PowerPoint, Articulate360, Synthesia, Edcast, Clipchamp, MS Forms).

Translate technical concepts into accessible, learner-friendly formats.

Coach and mentor content creators on instructional design, storytelling, and tool proficiency.

Collaboration & Partnerships

Work closely with Technology teams and business partners to align learning strategies with organizational goals.

Build and sustain key learning partnerships alongside the Director.

Facilitate seamless collaboration between content creators and platform teams.

Support onboarding and continuous development of team members.

Continuous Improvement

Monitor and enhance content frameworks and user experience.

Promote a culture of continuous learning and knowledge sharing across technical teams.

Required Qualifications

5–10 years of related content development and instructional design with hands‑on practitioner expertise.

Proven experience in technical content creation and a passion for learning and teaching.

Strong storytelling, instructional design, or technical writing skills.

Ability to communicate complex technical topics clearly to diverse audiences.

Experience with Synthesia, Confluence, and Articulate (strong asset).

Strong organizational skills and attention to detail.

Comfortable working in a fast‑paced, evolving environment with a high degree of autonomy.

Preferred Qualifications

Engineering or software delivery experience.

Experience in developer advocacy, technical education, or enablement roles.

Familiarity with agile methodologies and modern software development practices.

When you join our team

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well‑being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

マニュライフとジョン・ハンコックについて

マニュライフ・ファイナンシャル・コーポレーションは、「あなたの未来に、わかりやすさを」を提供する、国際的な大手金融サービスプロバイダーです。当社について詳しくは、 https : / / www.manulife.co.jp / をご覧ください。

マニュライフは機会均等を是とする雇用主です

マニュライフ / ジョン・ハンコックでは、多様性を受け入れます。私たちは、サービス提供先であるお客さまと同様に、多様な人材を引きつけ、育成し、定着させ、文化や個人の力を受け入れる包括的な職場環境を促進するよう努めています。当社は公正な採用、定着、昇進、報酬に努めています。当社のすべての慣行およびプログラムは、人種、祖先、出身地、肌の色、民族的出自、市民権、宗教または宗教的信念、信条、性別（妊娠および妊娠関連の状態を含む）、性的指向、遺伝的特徴、退役軍人としての地位、性自認、性に関する表明、年齢、婚姻状況、家族状況、障害、または適用法で保護されるその他の要因に対する一切の差別を行うことなく管理されます。

雇用への平等なアクセスを提供するために、障壁を取り除くことが当社の優先事項です。人事担当者は、応募者が応募プロセス中に合理的配慮を要求する場合に協力します。配慮要求のプロセス中に共有されるすべての情報は、適用される法律およびマニュライフ / ジョン・ハンコックのポリシーに準拠した方法で保存および使用されます。申請プロセスにおいて合理的配慮を要求するには、 recruitment@manulife.comまでご連絡をお願いします。

Referenced Salary Location

Toronto, Ontario

Working Arrangement

ハイブリッド勤務

Salary range is expected to be between

$113,000.00 CAD - $163,000.00 CAD

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education / training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption / surrogacy and wellness benefits, and employee / family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.

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