Technical Support Analyst Millennium Computer Systems Limited

Job Description

Job Description

Banyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software company in the US on the Inc. 5000 and amongst the top 10 fastest-growing companies by the Deloitte Technology Fast 500. Founded in 2016 with a permanent capital base setup to preserve the legacy of founders, Banyan focuses on a buy and hold for life strategy for growing software companies that serve specialized vertical markets.

Job Title : Technical Customer Support Analyst

Location : Remote with up to 3 travel engagements per year

Company : MCSL – Millennium Computer Systems Limited

Website :

Millennium Computer Systems Limited (One of Banyan's Portfolio Company)

MCSL is a trusted partner in the higher education space, delivering technology solutions that empower institutions to transform the student experience. With decades of experience and deep domain knowledge, we support colleges and universities across North America in achieving operational excellence and student success.

Position Summary :

We are seeking a Technical Support Analyst who is passionate about delivering exceptional service, troubleshooting and solving problems, and contributing to the ongoing success of our higher education clients. This role serves as a key connection point between our customers and internal teams, ensuring that every client interaction is thoughtful, responsive, and aligned with our mission.

This position requires the skills of a software developer to be used in a forward-facing way through interactions with our customers to solve their unique challenges and implement their vision by solving problems within Millennium's development framework. It's one part Developer, one part Business Analyst, and one part Support Engineer.

Key Responsibilities :

• Triage, investigate and manage technical customer support requests through to resolution, ensuring client satisfaction.
• Implement enterprise software customization requests via established Millennium development framework, primarily through SQL queries or PL / SQL coding.
• Develop, maintain and / or troubleshoot web-based, database-driven systems, with an emphasis on the database layer.
• Draft professional, clear, and effective written communications, including technical documentation and client communications.
• Build and maintain strong relationships with clients, internal stakeholders, and cross-functional teams.
• Proactively identify opportunities for service improvement and act as a customer advocate across the organization.

Requirements :

Preferred Qualifications :

What We Offer :

The expected base salary for this position is : CAD $75,000-88,000. Salary is based on a number of factors including market conditions, location and may vary depending on job-related skills and experience.

Diversity, Equity, Inclusion & Equal Employment Opportunity at Banyan : Banyan affirms that inequality is detrimental to our Global Teams, associates, our Operating Companies, and the communities we serve. As a collective, our goal is to impact lasting change through our actions. Together, we unite for equality and equity. Banyan is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.

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