RQ10138 Systems Analyst Senior

Job Title : Systems Analyst

Work Arrangement

Onsite

Frequent travel required

Role Summary

The Systems Analyst will provide senior-level technical expertise in the design analysis implementation and transition of telephony technology replacement initiatives primarily supporting public safety and emergency communication environments . The role involves assessing current-state telephony systems defining remediation plans supporting implementation and ensuring operational readiness across multiple sites.

Key Responsibilities

Provide senior technical expertise for telephony technology replacement and modernization initiatives

Assess and document current-state telephony infrastructure and prepare remediation plans

Design and support implementation of telephony solutions across emergency dispatch environments

Configure integrate and support Avaya-based telephony platforms and related infrastructure

Analyze troubleshoot and resolve complex telephony and platform issues

Lead issues management including identification mitigation escalation and resolution

Collaborate with architects analysts vendors and development teams on solution design and integration

Support unit testing end-to-end testing and system validation activities

Develop and maintain technical operational and test documentation

Lead design and implementation of monitoring solutions for telephony platforms

Coordinate telephony readiness with network and infrastructure projects

Provide onsite operational support during transition phases including coordination across multiple facilities

Technical Skills & Experience

Telephony & Infrastructure Expertise

Strong experience implementing and supporting enterprise telephony systems

Hands-on experience with :

Avaya Aura (R10) Communication Manager Session Manager

Enterprise Survivable Server (ESS) failover configurations

Softphone solutions and contact center technologies

PBX analog trunking and legacy telephony systems

VOIP SIP Session Border Controllers (SBC)

Automatic Call Distribution (ACD)

Experience integrating telephony with :

Voice recording solutions

Dispatch systems

Third-party vendor platforms

Knowledge of public safety / emergency communications environments is a strong asset

Infrastructure & Systems Knowledge

Familiarity with :

Linux and Windows Server (2016 / 2019)

Virtual Machines hyper-converged infrastructure (HCI)

Active Directory (AD)

Networking concepts : subnets VLANs DNS IP VPN

Security protocols : TLS SRTP

PSTN PBX NTP remote desktop

Basic familiarity with SQL is required

Project Management Skills

Experience gathering and documenting technical and operational requirements

Ability to support detailed project schedules and integrated plans

Experience working with multiple vendors and cross-functional teams

Proven ability to meet tight deadlines while managing competing priorities

Experience supporting large-scale multi-vendor technology initiatives

Strong documentation and reporting skills

Communication & Soft Skills

Excellent analytical and problem-solving abilities

Strong verbal and written communication skills

Proven experience presenting technical updates to both technical and non-technical stakeholders

Ability to manage expectations and navigate complex stakeholder environments

Comfortable working in matrix organizations and leading technical discussions

Required Experience :

IC

Key Skills

Fund Management,Information Technology,Conveyancing Paralegal,Corporate Sales,Asic

Employment Type : Full Time

Experience : years

Vacancy : 1