Talent.com
Bilingual Customer Service Representative
Bilingual Customer Service RepresentativeCompunnel Inc. • Toronto, ON, CA
Bilingual Customer Service Representative

Bilingual Customer Service Representative

Compunnel Inc. • Toronto, ON, CA
Il y a 1 jour
Type de contrat
  • Temps plein
Description de poste

Customer Service Representative – EDI & Order Management

Location : Toronto, ON

Job Type : Full Time

Base Pay Range : $50,000.00 / yr - $60,000.00 / yr

Key Responsibilities

What You'll Do :

Order Entry / EDI Processing – 40%

  • Manage Electronic Data Interchange (EDI) orders, including editing and promoting them through the system.
  • Update customer item cross-references, including UPCs, buyer UPCs, conversions, and customer‑specific codes.
  • Identify and correct EDI errors, such as Advanced Shipping Notice (ASN) discrepancies and invoice issues.
  • Accurately process, audit and manage customer orders in JDE (including availability, compliance and timeliness).
  • Allocate inventory to orders and monitor overdue shipments through Log Pro, ensuring timely resolution.
  • Schedule and allocate inventory for product launches, back‑to‑school (BTS), back‑to‑business (BTB), and promotional events.

Customer Service – 45%

  • Assist with auditing and resolving customer non‑compliance charges for assigned accounts.
  • Monitor and follow up on stock shortages, order shipments, customer‑specific requirements, and any issues affecting accurate and timely order fulfilment.
  • Act as the primary point of contact for customers, addressing inquiries and resolving discrepancies related to stock availability, shortages, shipment timing, and company policies regarding minimum order sizes and backorders.
  • Provide proactive updates to customers on order shortages and delays, helping to minimize the impact on On‑Time and Case Fill rates while mitigating potential fines.
  • Update and maintain the Customer Master Address Book, ensuring accurate setup and record‑keeping for BIC customers.
  • Maintain the Billing ID file, working closely with pricing applications to support new product launches.
  • Manage the Preference Master, including product allocation, delivery schedules, preparation days, and payment terms.
  • Set up and manage Base Pricing for all items and bulletins in the JDE Workflow Application.
  • Prepare and analyze the monthly customer scorecard and On‑Time InFull (OTIF) report to track performance and identify areas for improvement.
  • Ensure all data, orders, and processes align with company policies and industry compliance standards.
  • Assist with auditing and clearing customer non‑compliance charges for assigned accounts.

    • Transportation Inquiry & Refusals – 15%

  • Act as a liaison between Customers, Account Management, DC Department to ensure that returns and claims are processed in compliance with BIC standards.

    • Track open orders to ensure they are processed efficiently from receipt to delivery.

  • Provide the credit department with necessary supporting documents to ensure accurate credit issuance and inventory adjustments.

    • What You'll Bring To BIC :

  • High School Diploma and College coursework.
  • 2 years’ experience in Customer Service and Order Management role or in a similar type of role.
  • Excellent problem‑solving, prioritization, & organization skills with the ability to manage multiple competing projects.
  • Ability to work independently with minimum supervision.
  • Excellent communication and interpersonal skills in English.
  • Ability to work collaboratively to solve problems and resolve issues.

    • Seniority Level

    Associate

    Employment Type

    Full‑time

    Job Function

    Customer Service

    Industries

    Online and Mail Order Retail

    #J-18808-Ljbffr

    Créer une alerte emploi pour cette recherche

    Bilingual Customer Service Representative • Toronto, ON, CA

    Offres similaires
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    VIBRANT Marketing • toronto, on, ca
    Temps plein
    Our expertise lies in delivering innovative ideas, astute marketing strategies and effective sales solutions that promote the success of our diverse clientele. Whether they’re established brands, st...Voir plus
    Dernière mise à jour : il y a 28 jours • Offre sponsorisée
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    Brunel • toronto, on, ca
    Temps plein +1
    We are currently hiring a bilingual Customer Service Representative.This role is a match for someone who is passionate about delivering exceptional service and building strong customer relationship...Voir plus
    Dernière mise à jour : il y a plus de 30 jours • Offre sponsorisée
    Bilingual Customer Service Representative - 12 month contract - Empire Life

    Bilingual Customer Service Representative - 12 month contract - Empire Life

    Empire Life • markham, on, ca
    Temps plein +3
    Bilingual Customer Service Representative - 12 month contract.Location : Remote - Anywhere in Canada.Empire life is looking to hire a Bilingual Customer Service Representative to join our Retail Ope...Voir plus
    Dernière mise à jour : il y a 24 jours • Offre sponsorisée
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    Adecco Canada • Markham, Ontario, Canada
    Temporaire
    Quick Apply
    Bilingual Customer Service Representative job opening in Markham, ON (English / French).Adecco Professional Staffing is currently partnering with an established and stable client looking to find top ...Voir plus
    Dernière mise à jour : il y a plus de 30 jours
    Bilingual Customer Care Representative

    Bilingual Customer Care Representative

    PMJ Employment Services • Toronto
    Temps plein
    The successful candidate will be responsible for assisting clients in resolving claim inquiries by providing prompt, professional, courteous, and accurate responses. Respond promptly to inbound call...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Bilingual Customer Service Representative

    Bilingual Customer Service Representative

    BGIS • Markham
    Temps plein
    BGIS is a leading provider of customized facility management and real‑estate services.With a combined team of over 6,500 global employees, we relentlessly focus on enabling innovation through the s...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Bilingual Financial Service Representative

    Bilingual Financial Service Representative

    CGI • Toronto
    Temps plein
    Bilingual Financial Service Representative.This hybrid role requires you to be at our downtown Toronto office at a minimum 2 days per week – subject to change at any time.Provide accurate, courteou...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Bilingual Client Service Associate

    Bilingual Client Service Associate

    CI Financial Corp. • Toronto, ON, CA
    Temps plein
    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro...Voir plus
    Dernière mise à jour : il y a 21 jours
    Bilingual Customer Service Representative (FR / EN)

    Bilingual Customer Service Representative (FR / EN)

    Adecco Canada • Toronto, Ontario, CA
    Temps plein +1
    Quick Apply
    Adecco is currently hiring a full-time detail-oriented and customer-focused.Customer Service Representative.Surgical, Vision Care, Key Account, Pharmaceutical, and Internal stakeholders.In this rol...Voir plus
    Dernière mise à jour : il y a 6 jours • Offre sponsorisée
    Bilingual Customer Service Professional

    Bilingual Customer Service Professional

    IFG International Financial Group Ltd • Toronto
    Temps plein
    Pay Rate : $26 Location : Scarborough ON Job Type : Contract Our client, a top banking client in Canada is looking to hire a. Bilingual Customer Service Professional.This role is 2 weeks training onsit...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Bilingual Customer Service Experience Representative

    Bilingual Customer Service Experience Representative

    Aviso • Toronto
    Temps plein
    Aviso is a leading wealth management organization dedicated to leadership, innovation, partnership, responsibility, and community. We aim to improve the financial well-being of Canadians and work wi...Voir plus
    Dernière mise à jour : il y a 12 jours • Offre sponsorisée
    Bilingual-Associate, Sales & Customer Service (March)

    Bilingual-Associate, Sales & Customer Service (March)

    Queer Tech • Toronto
    Temps plein
    Bilingual-Associate, Sales & Customer Service (March) page is loaded## Bilingual-Associate, Sales & Customer Service (March)locations : North York, Ontario, CANtime type : Full timeposted on : P...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Bilingual Counselling Assistant

    Bilingual Counselling Assistant

    VentureTech Solutions • North York, ON, CA
    Temps plein
    Quick Apply
    Job description Customer Service Representative Office is located in North York, Toronto Summary for Customer Service Representative / Counselling Assistant Work with the clients and mutual cre...Voir plus
    Dernière mise à jour : il y a plus de 30 jours
    Bilingual Customer Service Representative - Financial

    Bilingual Customer Service Representative - Financial

    Moneris • Toronto
    Temps plein
    Your Moneris Career - The Opportunity.As a Customer Experience (CEx) representative, you provide Customer Service Excellence to Moneris merchants and provide detailed financial support for customer...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Bilingual Customer Service Representative - Bilingual Source

    Bilingual Customer Service Representative - Bilingual Source

    Bilingual Source • toronto, on, ca
    Temps plein
    Bilingual Customer Service Representative.Our client is seeking a dependable, detail-oriented Bilingual Customer Service Representative to join their Concord, Ontario office.This is a fully in-offi...Voir plus
    Dernière mise à jour : il y a 7 jours • Offre sponsorisée
    Bilingual Client Service Representative

    Bilingual Client Service Representative

    CI Financial • Toronto
    Temps plein +1
    At CI, we see a great place to work as one that is a safe place for everyone to have a voice, where people are empowered to take ownership over meaningful work, where there is an opportunity to gro...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée
    Bilingual Customer Accounts Associate

    Bilingual Customer Accounts Associate

    Leap Recruitment Partners • markham, on, ca
    Temporaire
    Job title : Bilingual Assistant Customer Accounts Associate.Location : Markham, ON (Hybrid) - 2 to 3 times a week in office. Type of role : 12 month contract (No benefits while on contract) with the po...Voir plus
    Dernière mise à jour : il y a 11 jours • Offre sponsorisée
    Bilingual Customer Service Representative – Full-Time (Hybrid) – 12 Month Contract

    Bilingual Customer Service Representative – Full-Time (Hybrid) – 12 Month Contract

    Kohl & Frisch Limited • Toronto
    Temps plein +1
    Founded in 1916, Kohl & Frisch Limited has a solid reputation in the healthcare industry that distinguishes it as the only national, Canadian-owned and operated wholesale distributor.A family-owned...Voir plus
    Dernière mise à jour : il y a 14 jours • Offre sponsorisée