Senior Relationship Manager

Job Description

Posted Tuesday, August 21, 2018 at 4:00 AM

The Senior Relationship Manager, Client Management develops solid, long‑term professional relationships with clients and prospects. He/she will identify, and refer new business opportunities to Senior Manager, Client Management and will follow‑up with existing customers in an effort to improve service and customer value.

Key Accountabilities

• To ensure TSX Trust service delivery mandate is achieved, develop relationships with Issuer contacts and understand and communicate the Issuer’s service requirements internally.
• The Senior Relationship Manager is responsible to communicate and coordinate servicing and operational activities with the appropriate departments within the organization.
• Day to day direct interface with clients, including their counsel and advisors and oversee the administration of a portfolio of Issuer Clients.
• Assist clients in scheduling and preparing for Shareholder meetings including:
  • Review of completed Proxy Planning Guide to ensure all requirements and timeline deficiencies are communicated to the issuer or their advisors.
  • Advice / guide clients of regulatory requirements.
  • Coordinate and advise client and finance of advance funds required for mailings and other applicable services.
  • Advise appropriate parties of potential corporate actions to be approved at meetings and their impact at TSX Trust.
  • Track voting requirements & prepare tabulation report attend and prepare Scrutineer Report for submission to the Chair of the Meeting.
  • Prepare for closings, review agendas, provide confirmations and other required documents.
  • Attend equity closings.
  • Identify, interpret and communicate special service requirements of clients.
  • Coordinate Terminations and liaise with successor transfer agent to provide records and with the client to ensure documents, instructions and payments are received.
  • Enforce and monitor reservation orders, normal course issuer bids and caps on capital.
  • Liaise with clients regarding treasury order deficiencies and legend removal on transfers.
  • Client requests, including preparation of statistical & shareholder reports.
  • General inquiries, including confirming issued and outstanding shares.

Skills and Experience

• Completion of Canadian Securities and similar courses is preferred, but not essential.
• Minimum of 5 years‑experience in financial industry or transfer agent experience is preferred, but not essential.
• Strong organizational, interpersonal and communication skills.
• Strong proficiency with Microsoft Office Suite (Excel, MS Word), Google, Database Management and other desktop applications.
• Minimum of 5 years‑experience in financial industry. Transfer agent experience is preferred.
• Ability to work with senior officers of corporations and a strong desire to develop and maintain positive client relationships.
• A good working knowledge of the securities industry and capital markets.
• A willingness and ability to adapt to a changing environment and responsibilities.