Manager, Process Improvement – Third Party Risk Management

Manager Process Improvement Third Party Risk Management

Drive strategic impact in the insurance industry through end-to-end process transformation in Third Party Risk Management (TPRM). This hybrid Toronto-based role blends operational excellence regulatory compliance and workflow automation. Ideal for a certified leader in Lean Six Sigma and vendor risk.

What is in it for you :

Salaried : $80-85 per hour.

Incorporated Business Rate : $95-100 per hour.

6-month contract.

Full-time position : 37.50 hours per week.

Weekday schedule from 9 am to 5 pm.

In-office presence required from Tuesday to Thursday.

Remote work available on Mondays and Fridays.

Responsibilities :

Lead end-to-end process design mapping and optimization across the TPRM lifecycle.

Identify and address bottlenecks inefficiencies and control gaps using Lean Six Sigma and root cause analysis.

Establish scalable standardized processes that align with regulatory requirements and business growth.

Maintain comprehensive process documentation including workflows RACI charts and process maps.

Enhance the TPRM operating model with clear intake channels service tiers SLAs and cross-functional handoffs.

Collaborate with SMEs to align processes with regulatory expectations (OCC OSFI FFIEC EBA ISO SOC).

Define and prioritize system enhancements to support automation and reduce manual effort.

Design and manage KPIs dashboards and performance scorecards to monitor lifecycle metrics.

Conduct data-driven analysis to identify improvement opportunities and ensure process health.

Ensure all processes embed appropriate risk controls in line with regulatory guidance.

Perform control reviews and thematic analysis to reduce recurring issues.

Lead stakeholder engagement efforts and change management for TPRM process enhancements.

Develop and deliver training communication and enablement materials.

Drive continuous improvement initiatives and strategic projects to advance TPRM program maturity.

Benchmark internal processes against industry best practices and regulatory standards.

What you will need to succeed :

Postsecondary degree in business finance risk management engineering or a related field.

Professional certifications preferred : Lean Six Sigma (Green or Black Belt) Certified Third Party Risk Professional (CTPRP) Certified in Risk and Information Systems Control (CRISC).

510 years of experience in Third Party Risk Management or Vendor Risk.

5 years in process improvement and operational excellence.

5 years leading process transformation and workflow optimization initiatives.

35 years in risk management and regulatory compliance within financial services.

Strong understanding of TPRM frameworks and regulatory standards (e.g. OSFI Guideline B-10).

Proven ability to lead cross-functional process transformations in complex environments.

Experience with TPRM platforms such as ProcessUnity Archer or Ivalua.

Strong analytical and data interpretation skills including dashboard usage.

Exceptional communication stakeholder management and change leadership skills.

Why Recruit Action

Recruit Action (agency permit : AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

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Key Skills

Children Activity,Graphic Designing,Information Technology,FX,Airlines,Asic

Employment Type : Full Time

Experience : years

Vacancy : 1

Monthly Salary Salary : 80 - 85