Senior UX Writer

Who we are :

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry‑leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world’s most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Your role :

We are looking for a UX Writer to advocate for and empower our users through all stages of product design – from ideation through to design, localization, delivery, implementation, and adoption – with a focus on creating positive user experiences. The UX Writer will engage and guide our users with clarity, coherence, and conciseness throughout the UI and its associated microcopy for multiple touchpoints : buttons, menus, error / confirmation messages, tooltips, navigational elements, CTAs, and more.

Your responsibilities :

• Join a global team committed to its users, equipped with a state‑of‑the‑art toolset
• Champion our users by researching them, their roles, responsibilities, accountabilities, challenges, tasks, workflows, and more to create the microcopy and content required for their ongoing success
• Collaborate with UX, Product, Technical Communication, and Marketing to produce consistent content for various touch points and contexts, in line with product, market, and corporate requirements
• Contribute to the corporate content strategy, design system, UX writing style guide, content library, and the development of content patterns
• Work with stakeholders to incorporate their insights into your content to ensure your work assists and benefits both internal and external users
• Review content against established content strategies and styles; outline rationale behind suggestions and revisions to facilitate learning
• Examine approaches for leveraging UX writing and design processes to streamline content creation
• Identify approaches to fine‑tune existing microcopy and UX content
• Stay current with advances and trends in this discipline
• Reinforce branding and corporate voice
• Advocate ‘writing as design’ thinking with your colleagues and teammates
• Assist in growing the department when new UX Writers are required

About you :

Power user knowledge of the following :

Working knowledge of the following :

Nice to have qualities :

Compensation :

Global Relay advertises the pay range for this role in compliance with British Columbia’s pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background. The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees’ work‑life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include paid sick days, maternity / parental enhancement program, bonus, and an RRSP contribution matching program. For Vancouver‑based employees, we provide a subsidized meal program, courtesy of our talented in‑house culinary team.

British Columbia – Base salary range : $85,000 CAD – $110,000 CAD

What you can expect :

At Global Relay, there’s no ceiling to what you can achieve. It’s the land of opportunity for the energetic, the intelligent, the driven. You’ll receive mentoring, coaching, and support to reach your career goals. You’ll be part of a culture that breeds creativity and rewards perseverance and hard work. And you’ll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal‑opportunity employer committed to diversity, equity, and inclusion. We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

To learn more about our business, culture, and community involvement, visit www.globalrelay.com .

Job details

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