Apprentice / General Helper

About New Age Group

At the New Age Group, we have been an industry leader in managed security solutions for clients across Canada and the United States for over 25 years. We are currently growing and seeking a dynamic, highly motivated, and results‑driven individual to join our Installations team as an Apprentice / General Helper. This entry‑level position offers a fast‑paced and challenging work environment and is ideal for someone looking to gain experience and kick‑start their career in the security industry. The ideal individual must have a positive and CAN‑DO attitude with the desire to learn and put their best foot forward.

General Role Description

The Apprentice / General Helper will be primarily responsible for assisting the Lead Technician with all general labour type work as assigned. This individual will be mentored by the Lead Technician on how to install, maintain, and troubleshoot security devices for residential and commercial sites, learn to understand and follow installation blueprints and plans from the Installation team, and represent New Age Group professionally in line with our Installer handbook. The role is based in Concord but requires travel to job sites throughout the region. The Apprentice / General Helper must be capable of standing for prolonged periods, lifting equipment and materials up to 50 pounds, and assembling scaffolding.

General Duties / Key Responsibilities

• Assist with general labour type work assigned by the Lead Technician / ISM.
• Learn to follow drawings and complete installations of all ELV components.
• Learn to run and terminate wires in accordance with manufacturer specifications, New Age & industry standards.
• Learn to install and configure security equipment, including alarm, surveillance, and access control systems in accordance with manufacturer specifications, New Age & industry standards.
• Learn to terminate, mount, and position devices at optimal locations as per drawings following manufacturer specifications.
• Learn to troubleshoot and resolve technical issues or malfunctions with installed security systems.
• Adhere to safety protocols and guidelines and ensure compliance with safety regulations and company Health & Safety policies.
• Complete and follow all tasks listed on the work order and / or task list as directed by the Lead Technician.
• Learn to complete all structured cabling types of work.
• Perform daily vehicle inspections and submit reports.
• Assist in keeping the warehouse area tidy and organized, including storage of all equipment and supplies.

Documentation Logistics

Other tasks in addition to the above list may be assigned as required.

Work, Education and Experience Requirements

Mandatory Requirements

New Age Group is a well‑recognized company in the security industry and to protect the safety of our clients, the successful candidate will be required to provide a clean Criminal Background and Judicial Matters Check for the past 5 years from Canada upon hiring. At this time, we will not be accepting applications from outside of Ontario.

Job Type

Full‑Time, Permanent, and 100% onsite.

Benefits

Schedule

Salary

Starting at $20.00 / hour.

As part of the hiring process, New Age will be conducting a very thorough work reference check. Please have references available upon request.

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